Pacific Hills Care Home

Doris Nie

Mar 2026

via Google ↗

I had a very disappointing experience with Pacific Homecare Services in Sacramento. I scheduled a CPR class by phone. During the phone call, I was NOT informed that bringing an interpreter required prior approval. Because English is not my first language, I brought an interpreter and also had a real-time translation device. However, when I arrived, I was denied participation in the class because I brought an interpreter. My interpreter had taken a full day off work, and we drove about one hour to attend the class. If the policy had been clearly explained during the phone reservation, I would have made other arrangements. This situation caused unnecessary inconvenience and financial loss. I believe businesses should clearly inform customers of such policies in advance to avoid unfair treatment.

Stephanie H

Nov 2024

via Google ↗

We are so grateful for the kindness and knowledge of the caregivers we have had from Pacific Homecare Services. They have been so caring of his needs and engaged doing fun activities with my son with autism. Knowing that they truly care and my son is safe and happy gives me such peace of mind.

Genoveva Mendoza Navarrete

Nov 2024

via Google ↗

Pacific Homecare Services has been an incredible source of support for our family! The respite care they provide has made such a positive impact, giving us peace of mind and time to recharge while knowing our 7-year-old is in caring, capable hands. Their staff is compassionate, patient, and truly attentive to our child’s needs, creating a safe and engaging environment. We’re so grateful for the kindness and professionalism they bring to every interaction. Thank you, Pacific Homecare Services, for making a difference in our lives!

Carolyn Wagner

Sep 2024

via Google ↗

We love Pacific Homecare! Our care provider is the best- very reliable, friendly, and professional. She’s like part of the family!!

Leah Poole

Sep 2024

via Google ↗

I have had respite for many years but always had a family member do it. When my parents were no longer able to do it we just stopped utilizing respite because I did not want a “stranger” in my house with my kids, who are both on the autism spectrum. However, we were running out of options and as a counselor I know how important it is to practice self-care in order to take care of others. We actually used Pacific HomeCare for a chosen PA to record hours & billing and we were both very happy with them. So I chose them to find a respite provider. The intake counselor was very thorough about making sure she understood both of our boys needs which in itself was very reassuring. She was also very positive and said we could keep trying until we found the right fit. Staff from Pacific Homecare stayed in constant communication with me while they searched for a respite provider. Now I can’t imagine feeling concerned about having our respite provider in our home with our kids. She is the perfect fit, is experienced, and even watches the same movies over and over again! I believe Pacific Homecare does a good job of screening candidates and matching respite care providers with families. They made the entire process very simple and they were also pretty quick! The care provider seems to like their platform and on the parent side it is very easy to sign off on hours. Take care of you and call Pacific Homecare.