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Otterbein Marblehead SeniorLife Community

9400 North Shore Blvd

4(26 ratings)

Otterbein Marblehead SeniorLife Community, photo 11 / 5

Quick Facts

Total units
20
Medicare rating
3 of 5

CMS Care Compare

Ownership
Non profit, Church related
Certified beds
20
Setting
46 wooded acres two blocks from Lake Erie
Ownership
Nonprofit life plan community (CCRC)
Living options
Patio homes and small house neighborhoods on-site
Facility size
Licensed for up to 20 residents

What Families Think

Most reviewers describe Otterbein Marblehead as a clean, friendly lakeside campus with attentive staff and a strong rehab experience, giving it a 4-out-of-5 average across 26 Google reviews. However, one serious report alleges neglect, medication errors, and a resident death, which families should weigh carefully alongside the many positive accounts.

The Good

  • Reviewers praise cleanliness of common areas and living spaces
  • Multiple mentions of friendly, attentive staff
  • Positive rehab experience described as warm, house-like
  • Full continuum of care from independent living to rehab
  • Beautiful, well-maintained campus with walking paths and gardens
  • Smooth transition and application process praised by new residents

The Bad

  • One serious report of neglect, missed medications, and a resident death
  • One reviewer described the facility as feeling 'more like a prison'

AI-generated from reviews and community data.

Otterbein Marblehead SeniorLife Community is a senior living community in Lakeside, Ohio offering Assisted Living, Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.0 out of 5 across 26 reviews.

About Otterbein Marblehead SeniorLife Community

Otterbein Marblehead SeniorLife Community is a skilled nursing and long-term care facility in Lakeside, Ohio, with a licensed capacity of 20 residents. The community also offers independent living and assisted living options across a lakeside campus.

Most families highlight attentive, caring staff who engage meaningfully with residents and families alike. Residents and visitors consistently note the well-maintained grounds with walking paths and gardens, clean facilities, and quality meals. Families report feeling confident their relatives are safe and supported, with particular praise for individual staff members who go above and beyond during the admission and care process. One family wrote that a staff member was "nothing but amazing" in helping them navigate a difficult transition after surgery.

However, a small number of reviews raise serious concerns about inconsistent care, including reports of residents left in soiled clothing, missed medications, and staffing challenges that some families attribute to HR and management issues. These negative accounts stand in sharp contrast to the predominantly positive feedback from other families.

Otterbein Marblehead holds a 4.0 rating across 26 Google reviews, reflecting both strong satisfaction and meaningful concerns that prospective families should discuss directly with the community.

Types of Care at Otterbein Marblehead SeniorLife Community

Assisted LivingIndependent LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Otterbein Marblehead SeniorLife Community

4overall · 26 ratings combined

4★ on Google (26)

Rick

Jun 2026

via Google

Working with both Eveie and Lorrae have been informative and warm. A real pleasure and a great help!

Rebecca Innerst

Jun 2026

via Google

We have been pleased with the ease of the application process, the outstanding communication from the Director of Marketing, Evie and our new neighbors. Everyone is friendly and helpful in the transition from a large ranch home to a patio home. We are glad to be closer to our family in retirement!

big Ghost Bear

Jun 2026

via Google

Staff have left residents sitting in soiled clothing and, in some cases, without needed medications. In one situation, a resident reportedly went without medication, experienced atrial fibrillation (AFib), and passed away the following day. The facility often feels more like a prison than a place focused on care and dignity. I would never place a family member here. If you’re considering this facility, I strongly encourage you to research other options before making a decision.

Kit

Feb 2026

via Google

Horrible staffing from hr to any others.they are the problems here why you don't have staff.need to address my issues of how being treated from Tiffany, Kaeylan and all who have office intake with hr.haven't talked to susan also yet.this is whyno great workers come aboard.time to look into this staff.also north olmstead with nurse head will not work there.need to look into things here.changed over and has gone to dirt here.

Brandy Dell

Aug 2025

via Google

I don’t do reviews very often, but my mom had surgery and needed to go somewhere to heal after dealing with insurance companies and places that were not suited for my mom. We finally found this gem. Let me just say Sammy who works there is one of the best people that I have ever met. Her ways of helping and calming you down with that smile she gives you. She has been nothing but amazing. She helped me get everything figured out and anytime I needed to call her.she is right on the spot . Everyone there has been so nice and my mom is really enjoying her time there as much as she can. When it is time for my parents to live in assisted living I hope that we can choose this place for them. I just want to make sure whoever reads this knows that Sammy is the best employee and you don’t find many like her . If anyone is looking for a place for rehab or assisted living please take the time to visit this place. Thank you again Sammy !!!

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Government Inspection History

5 inspection visits in the last three years, 38 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 27, 2026Fire Safety StandardHealth ComplaintHealth Standard8 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2026

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2026

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2026

Sep 22, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 3, 2025

Apr 17, 2025Fire Safety StandardHealth Standard18 citations
  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025

  • Post nurse staffing information every day.

    Severity B of L: potential for minimal harm, patternCorrected Apr 30, 2025

  • Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

    Severity B of L: potential for minimal harm, patternCorrected Apr 30, 2025

Jun 17, 2024Health Complaint2 citations
  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jul 1, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 1, 2024

Mar 23, 2023Fire Safety StandardHealth Standard9 citations
  • Install proper backup exit lighting.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 27, 2023

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 27, 2023

  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 27, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 27, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 27, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 27, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 27, 2023

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 27, 2023

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 18, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Otterbein Marblehead SeniorLife Community offer?

Otterbein Marblehead SeniorLife Community offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.

Where is Otterbein Marblehead SeniorLife Community located?

Otterbein Marblehead SeniorLife Community is located at 9400 North Shore Blvd in Lakeside, Ohio.

What do families say about Otterbein Marblehead SeniorLife Community?

Most reviewers describe Otterbein Marblehead as a clean, friendly lakeside campus with attentive staff and a strong rehab experience, giving it a 4-out-of-5 average across 26 Google reviews. However, one serious report alleges neglect, medication errors, and a resident death, which families should weigh carefully alongside the many positive accounts.

How did Otterbein Marblehead SeniorLife Community do on recent health and safety inspections?

Otterbein Marblehead SeniorLife Community had 5 government inspection visits in the last three years, with 38 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Otterbein Marblehead SeniorLife Community?

Submit the Request Information form on this page to connect with Otterbein Marblehead SeniorLife Community and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Lakeside.