MyLivingChoice

OMNI Home Care

215 Industrial Pkwy

1(2 ratings)· Richmond average: 4.2

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OMNI Home Care logo
OMNI Home Care, photo 11 / 5

Quick Facts

Medicare quality
3.0 of 5 stars

Home Health Compare

Medicare certified
Since 2005

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

OMNI Home Care of Richmond has only two public reviews, both very critical, describing abrupt termination of home therapy services and difficulty getting specialized care such as infusion referrals. There is not enough positive feedback to identify clear strengths.

What reviewers flag

  • One report of services being abruptly discontinued without clear explanation
  • One report of staff prioritizing referrals over directly addressing care needs
  • Overall Google rating is very low based on available reviews

AI-generated from reviews and community data.

OMNI Home Care is a home health agency serving Richmond, Indiana offering At-Home Care and Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management.

About OMNI Home Care

OMNI Home Care is a Medicare-certified home health agency serving clients in Richmond, Indiana since 2005. The agency provides skilled nursing, physical therapy, and occupational therapy services to patients at home.

CMS rates the agency 3.0 of 5 stars. Reviewers reported concerns about service discontinuation, client communication, and whether clinical decisions prioritize patient needs. Mixed experiences suggest potential variability in how requests for specific services are handled.

Types of Care at OMNI Home Care

At-Home CareHome Health

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of OMNI Home Care

1overall · 2 ratings combined

1★ on Google (2)

Erin Holbert

Jan 2024

via Google ↗ · Report

They just dumped husband and I and gave lame reason. Then told my doctor put us back in nursing home and called in police welfare check. They can deny it but they did. We were getting help from the senior services Medicaid waiver. Long story short I am now able to stand and walk and it was all on my own. I still need home therapy Id go out to where ever if I had a choice I don’t. It has to be done at home. I guess I just keep working on my own as I would never let them back.

christine berger

Dec 2023

via Google ↗ · Report

Awful don't use! Only interested in #'s. Called to ask if they could do infusion and explained what I needed. Instead of saying they didn't have an rn for it they took info and insisted on a referral. it's all a #'s game. Very disappointing

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By submitting, you're okay with us and OMNI Home Care reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

OMNI Home Care is a Medicare-certified home health agency (certified since 2005). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy

What patients say

4.0 / 5 patient survey rating

  • Would definitely recommend the agency83%US 79%
  • Rated their overall care 9 or 10 out of 1085%US 85%
  • Care was given in a professional way92%US 89%
  • The team communicated well87%US 86%
  • The team discussed medicines, pain and home safety81%US 82%

142 completed patient surveys, 25% response rate.

Hospital outcomes

  • Discharged to the community89%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)11%US 11%Same as

How patients did

  • Care started within 2 days of referral99%US 94%
  • Patients got better at walking or moving around82%US 83%
  • Patients got better at getting in and out of bed86%US 83%
  • Patients got better at bathing87%US 86%
  • Patients' breathing improved86%US 85%
  • Patients got better at taking medications correctly86%US 81%
  • Patients who had a fall with major injury (lower is better)2%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations60%US 61%

Service area

OMNI Home Care reports serving 47 ZIP codes, including Bath, Boston, Brookville, Brownsville, Bryant, Cambridge City, Centerville, Connersville, Dublin, Dunkirk and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 157563. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does OMNI Home Care offer?

OMNI Home Care offers At-Home Care and Home Health.

Where is OMNI Home Care located?

OMNI Home Care is located at 215 Industrial Pkwy in Richmond, Indiana.

What do families say about OMNI Home Care?

OMNI Home Care carries a 1.0 out of 5 rating from 2 Google reviews. OMNI Home Care of Richmond has only two public reviews, both very critical, describing abrupt termination of home therapy services and difficulty getting specialized care such as infusion referrals. There is not enough positive feedback to identify clear strengths. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from OMNI Home Care?

Yes. OMNI Home Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.

Do I need a referral to use OMNI Home Care?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit OMNI Home Care?

Submit the Request Information form on this page, or contact OMNI Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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