CD318
Jun 2022
If I could give a zero-star rating, I would. Terrible service. Waiting for equipment from this provider the hospital uses . No-show, no call. When I call the main number, hung up on me after 20-minute hold.
Ocean Home Care
1800 Lanes Mill Rd1(5 ratings)· Brick Township average: 4.6
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Quick Facts
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers consistently describe serious problems with Ocean Home Care's equipment delivery and customer service, including long waits for medical devices, unreturned calls, and billing errors. All five Google reviews give the lowest possible rating, and multiple accounts describe situations that put patient safety at risk.
What reviewers flag
- Several reviewers report months-long delays getting wheelchairs and medical equipment
- Multiple accounts of unreturned calls and being hung up on
- One report of missing suction kits for a trach patient, called life-threatening
- One reviewer had to personally resolve billing errors
AI-generated from reviews and community data.
Ocean Home Care is a home care agency serving Brick Township, New Jersey offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 1.0 out of 5 across 5 reviews.
About Ocean Home Care
Ocean Home Care is an at-home care agency serving clients in Brick Township, New Jersey. The agency provides medical equipment and supplies to patients recovering at home or managing chronic conditions.
Reviewers consistently report serious problems with customer service, equipment delivery, and responsiveness. Across multiple reviews, families describe long waits for equipment, unanswered calls, transfers between departments, and staff who could not resolve issues or answer basic questions. One reviewer noted a critical gap in supplies needed for a patient with a tracheostomy, describing it as a "life and death situation." Another wrote, "they can mess up a bowl of soup," reflecting frustration with the agency's handling of straightforward tasks. Issues with billing, missing paperwork, incomplete equipment orders, and no-show appointments appear repeatedly in feedback.
Types of Care at Ocean Home Care
At-Home Care
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Help Me ChooseReviews of Ocean Home Care
1overall · 5 ratings combined
1★ on Google (5)
Sandra Lee Pascaretti
Feb 2022
This is by far the worse equipment provider/service company I have ever dealt with. Save yourself weeks of aggravation, they don't return your call, if they recognize your number they just pass you from one department to another until someone just hangs up on you, SEVERAL TIMES. THINK AGAIN BEFORE SIGNING ON WITH THEM. My friend who is bedridden can not get her motorized chair returned for THREE WEEKS ALREADY and no one returns her call. I was hung up on and I was kind and patient. BEWARE!
Mona Nelson
Jul 2020
i wish i can them a zero. mom got discharged from the hospital. equipments was.not set property. i had to do it myself . i called and they took their time to call back. person on the phone didn't know what she was talking about. mom has trach and no section kits was there to suction her. how scary was that? i had to ask someone i know to let me have some suction kits. life and death situation.
Shalese Fuller
Feb 2016
The WORST customer service!!! Waited 4mths to get a wheelchair, had billing issues I PERSONALLY had to fix that NEVER AGAIN!!
chaz mcgee
Nov 2014
Waited 10 months for a Quikee Pulse 6 MP power wheelchair through Medicare, these clowns 1st lost the order, then forgot paperwork that needed to sent in, then parts were missing , then finally when the chair arrives it's a total piece of poop, if you or a family member need any medical supplies get them from anywhere else than hear they can mess up a bowl of soup and to do this stuff to someone who depends for a wheelchair to be able to move about is inexcusable.
Frequently Asked Questions
What types of care does Ocean Home Care offer?
Ocean Home Care offers At-Home Care.
Where is Ocean Home Care located?
Ocean Home Care is located at 1800 Lanes Mill Rd in Brick Township, New Jersey.
What do families say about Ocean Home Care?
Ocean Home Care carries a 1.0 out of 5 rating from 5 Google reviews. Reviewers consistently describe serious problems with Ocean Home Care's equipment delivery and customer service, including long waits for medical devices, unreturned calls, and billing errors. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Ocean Home Care?
Submit the Request Information form on this page, or contact Ocean Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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