Jeri Farrar
Dec 2025
Very nice people taking care of me. Call lights answered in a timely manner. They truly care about Their patient. Clean place.
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Most reviewers describe Oakview Nursing & Rehabilitation as a caring, responsive place to recover, praising the nursing staff and food quality. However, one detailed and serious complaint raises concerns about understaffing, hygiene, and communication that families should weigh carefully.
AI-generated from reviews and community data.
Oakview Nursing & Rehabilitation is a senior living community in Mount Carmel, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 10 reviews.
Oakview Nursing & Rehabilitation is a skilled nursing and long-term care community in Mount Carmel, Illinois, licensed for up to 90 residents. All beds are certified for Medicare and Medicaid. The facility operates 24 hours with an on-site registered nurse, medication management, housekeeping, and wheelchair accessibility. Amenities include a restaurant-style dining room, gathering and activity spaces for social activities, dietary accommodations, and an emergency call system.
The facility holds a 3 out of 5 overall rating from the Centers for Medicare and Medicaid Services. Reviews are mixed regarding staff quality and facility conditions. Some reviewers consistently praised the nursing and support staff for responsiveness, kindness, and attentiveness to patient needs, noting that call lights were answered promptly and that staff went out of their way to help. Others reported concerns about staffing levels, professional conduct, property management, and resident neglect, with one reviewer describing "horrible" conditions and high staff turnover.
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Help Me Choose4overall · 10 ratings combined
4★ on Google (10)
Jeri Farrar
Dec 2025
Very nice people taking care of me. Call lights answered in a timely manner. They truly care about Their patient. Clean place.
Terry Armstrong
Jun 2024
I’ve been here short term X 3, and found the nursing staff kind and caring. They answer call lights quickly. Food is good.
Katie Rothrock
Apr 2024
The care we received was great! I would recommend Oakview to anyone!
c Perry
May 2023
Very very and helpful staff from the rn's to the food staff no one didn't do whatever they could to help me..I had just stayed a few weeks in ICU then to the step down at hospital and alot of the staff there could care less about you and it showed...but not at Oakview everyone was on point made me a 58 yr old laladiestime at nursing home a pleasant place to heal.
Heaven Kautzman
Oct 2020
I would give one star! That being for some of the few staff members that were kind and caring! Horrible facility!! My father’s things were taken or never given to him. The staff is unprofessional, rude, and lie! My father told us he was ignored many times. They are constantly looking for help, but claim they are not understaffed. The turnover rate at this particular facility is unbelievable !!! We took him homemade biscuits and Gravy! We returned two days later and it was on his windowsill! He had what I would call a urine bottle that was left on his side table next to his food at all times and would leak down the side of it onto the table ! We sent food many times and it was left out, never put in a refrigerator! The “tech “ man never could even hook up his phone properly. We were not allowed in due to Covid restrictions. My dad had no phone for a week because they told us he lost his phone. He was basically bedridden and they were too lazy to find his phone until I called and complained multiple times. The headset was finally found underneath his dresser as he dropped it and he’s unable to get out of bed and find it himself! Called on several different occasions and the nurses and CNA‘s were too stupid to put the phone on hold or cover it and I could hear everything they were saying about our family myself particularly and would laugh and make jokes because I was not very nice to them most of the time and they did not like it that they were being held accountable for my father in a time that we could not be there. I will just say this I am sure the dogs at the county pound get better care than my father did. I would not recommend this facility to my worst enemy!!!!! I will also add that there were several nice nurses and CNA‘s very few but they would complain to me on the phone about problems with upper management. Upper management would make promises that they were going to do certain things for my father and they never would follow through!!! Horrible facility!!!!!
6 inspection visits in the last three years, 40 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 8, 2026
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 7, 2026
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2026
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2026
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 15, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Nov 28, 2024
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 5, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 12, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 12, 2024
Protect each resident from the wrongful use of the resident's belongings or money.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 12, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 12, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2024
Provide a means of sharing information on occupancy/needs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2024
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2024
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2024
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2024
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 17, 2023
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 17, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Oakview Nursing & Rehabilitation offers Skilled Nursing / Long Term Care.
Oakview Nursing & Rehabilitation is located at 1320 West 9th Street in Mount Carmel, Illinois.
Most reviewers describe Oakview Nursing & Rehabilitation as a caring, responsive place to recover, praising the nursing staff and food quality. However, one detailed and serious complaint raises concerns about understaffing, hygiene, and communication that families should weigh carefully.
Oakview Nursing & Rehabilitation had 6 government inspection visits in the last three years, with 40 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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