MyLivingChoice

Oak Hill Manor

602 Hudson St

2.6(19 ratings)· Ithaca average: 4.1

Oak Hill Manor, photo 11 / 3

Quick Facts

Total units
60
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
60
Licensed capacity
Licensed for up to 60 residents
Care setting
Skilled nursing and short-term rehab facility

What Families Think

Reviews of Oak Hill Manor are largely negative, with multiple families describing serious lapses in nursing care, hygiene, and communication during short-term rehab stays. A small number of reviewers praise the clinical, rehab, and recreation teams as caring and effective, but they are outnumbered by accounts of neglect and poor conditions.

The Good

  • Rehab and physical therapy staff praised
  • One evening nurse called "awesome"
  • One reviewer praised handling of COVID outcomes
  • Clinical and recreation teams called five stars

The Bad

  • Multiple reports of understaffing, e.g. one nurse for 30+ residents
  • Several accounts of unanswered call bells for long periods
  • Reports of unclean bathrooms and rooms
  • One account of billing dispute over discharge dates
  • One report of lost or discarded personal belongings
  • One reviewer described repeated urinary infections from neglect

AI-generated from reviews and community data.

Oak Hill Manor is a senior living community in Ithaca, New York offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 2.6 out of 5 across 19 reviews.

About Oak Hill Manor

Oak Hill Manor is a skilled nursing / long term care community in Ithaca, New York. The community is licensed for up to 60 residents.

Families rate Oak Hill Manor 2.6 out of 5 based on 19 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Oak Hill Manor

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Oak Hill Manor

2.6overall · 19 ratings combined

2.6★ on Google (19)

cody jacintho

Jun 2025

via Google

If I could give negative stars I would, this place has always had a reputation as being garbage, and let me tell you, the rumors are more than true, this places gross neglect almost killed my grandmother while she was supposed to be being rehabilitated, fortunate for her she had her family support that got her to a hospital just before going septic, unfortunately most in that place have no one, hence why the staff and care go unchecked. That being said if you have any other options other than sending a loved one to this place I would highly recommend that. The state should look into this place and have a overhaul of policies and regulations that caters to the health and well being of the residents and patients

Christine West

Mar 2025

via Google

Robbed client ( my sister) of her furniture and personal items while she was hospitalized. They gave her room away and threw her belongings ( some, that were actually given back) into cheap clear trash bags full of holes. These people MENTALLY abuse people and treat them as if their quality of life and rights are not important. Staff does not answer phones frequently, and they do not return calls when messages are left. They treat visitors as if they are spies and it is clear they prefer not to have family members visit due to them having opportunity to witness the poor care given. Meals are of poor quality and nutrition is clearly not a priority. My sister experienced 4 urinary infections in ONE year due to being left in urine filled briefs. I have witnessed call bells being unanswered for nearly an hour. Discusting environment where staff is miserable clearly due to miserable conditions. Highly NOT recommended

Amber Marshall

Aug 2024

via Google

This facility is terrible. They knew nothing about my mother's medical needs. The facility administrator told me she was brought in from a totally different hospital, had no idea what she was there for, yet tried to argue with me about what treatment she needed. Then he called the wrong family member to discuss things with her that she knew nothing about! She was placed there for short term rehab, but the only staff who helped her were the physical therapists and one awesome evening nurse. Otherwise, the residents are left to fend for themselves. While I was in the facility one evening, a resident fell multiple times and was laying on the floor in the hallway for at least 10 minutes waiting while I ran around trying to find someone to help him! There was only one nurse scheduled on that floor, for 30+ residents! The food is never what they list and my mother was never brought water unless she begged for it. We started bringing in cases of bottled water. Then when she was well enough to go home, the administrator fought with me again over her release. He told me that if I took her before Monday, it wouldn't be covered by her insurance, but then turned around and tried to bill us for two extra days stay! I cannot say enough about why you should NOT allow someone to stay at this facility. My mother will never be staying here again!

Julie Kuhn

Dec 2023

via Google

My 82 yr old mother was sent to this facility directly from the hospital after a cardiac event to receive care and physical therapy. She was put in a room in which she had to share a toilet with 3 other handicapped patients. The toilet was clogged, the soap dispenser did not work. She needed help to use the facility because at the time she was unable to do it alone. There was no one to help her and no walker for her to use. It looked as if the bathroom had not been cleaned in days. When they brought her a meal for dinner, it was inedible. Bread was stale and the meat was spoiled. The room itself was very small and would not have accommodated a walker. There was no way we could have left her at this facility. If you care at all about your family members needing care , please do not bring them to this “rehabilitation facility !”

Mordy Berman

Jan 2021

via Google

Wonderful and caring staff at this facility. They truly go above and beyond every day to ensure the residents get the best care possible. The facility handled covid extremely well and had excellent outcomes. From the clinical team to rehab to recreation, the team is 5 stars all around! Keep up the amazing work you guys are doing!

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Government Inspection History

6 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 19, 2025Fire Safety StandardHealth ComplaintHealth Standard22 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2025

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2025

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2025

  • Address subsistence needs for staff and patients.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2025

  • Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 18, 2025

  • Dispose of garbage and refuse properly.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2025

  • Install proper backup exit lighting.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2025

  • Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2025

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2025

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2025

Oct 25, 2024Health Complaint2 citations
  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 16, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 16, 2024

Mar 8, 2024Health Complaint1 citation
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 15, 2024

Jan 12, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 29, 2024

Sep 28, 2023Fire Safety StandardHealth Standard5 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2023

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2023

Jul 1, 2021Fire Safety StandardHealth Standard6 citations
  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 29, 2021

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 29, 2021

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2021

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2021

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2021

  • Install a fire alarm system that can be heard throughout the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Oak Hill Manor offer?

Oak Hill Manor offers Skilled Nursing / Long Term Care.

Where is Oak Hill Manor located?

Oak Hill Manor is located at 602 Hudson St in Ithaca, New York.

What do families say about Oak Hill Manor?

Reviews of Oak Hill Manor are largely negative, with multiple families describing serious lapses in nursing care, hygiene, and communication during short-term rehab stays. A small number of reviewers praise the clinical, rehab, and recreation teams as caring and effective, but they are outnumbered by accounts of neglect and poor conditions.

How did Oak Hill Manor do on recent health and safety inspections?

Oak Hill Manor had 6 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Oak Hill Manor?

Submit the Request Information form on this page to connect with Oak Hill Manor and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Ithaca.