1 / 5CMS Care Compare
Reviews for Oak Haven are sharply split: some families describe attentive, family-like care from nurses and CNAs, while others report serious lapses in monitoring, hygiene, and response times. The facility holds a 4.1 average from 294 Google reviews, but several one-star accounts raise concerns about safety and cleanliness that prospective families should weigh carefully.
AI-generated from reviews and community data.
Oak Haven Rehab And Nursing Center is a senior living community in Auburndale, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 294 reviews.
Oak Haven Rehab and Nursing Center is a post-acute rehabilitation and long-term care facility in Auburndale, Florida. The community provides skilled nursing and rehabilitation services designed around individual resident needs, with a focus on personalizing the wellness journey and promoting quality of life.
The facility combines clinical care with homelike amenities, offering a modern feel in home-inspired surroundings. Services are designed to support residents' healthcare needs through a range of clinical specialties and rehabilitation programs tailored to each person's circumstances.
Oak Haven emphasizes a supportive environment focused on healing and recovery, integrating compassionate care with professional medical services to help residents achieve their health and wellness goals.
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me Choose4.1overall · 294 ratings combined
4.1★ on Google (294)
M W
May 2026
The administratorsare very attentive to our needs. The nurses are very attentive Caring and a whole lot moreto my father‘s needs. The CNA‘s are very attentive to my father‘s needs Take great care of him talk to him, treat him like their own fathers and also the receptionist in the front desk, most of them are very nice always smiling and friendly great job keep up the good work. The cleaning crew are great.
Jeanie Tolentino
May 2026
My mother's husband been at this facility for about 2wks now. Everytime we come to visit him the building and his room smells like pee. His blankets have not been changed in a week. Whenever he pulls the string for help they take forever to come to him. And I believe him. Today is May the 3rd.. my mother, my husband and I came to visit him and his room is a total mess! Gloves, napkins, the lids of the medicines they give are all over the floor. The bathroom is dirty as well.. the toilet with pee and poop. I asked what are the days that they clean and I was told everyday to which I replied well seems like no one has been in that room for a while! I was told the housekeeping person had left already so we'll make sure it gets cleanead tomorrow. I went and asked someone else for a broom and cleaning items so that I can clean the room myself. That's when 1 of the front desk ladies said the housekeeping person is still here that they will make sure he cleans my mom's husband's room. Its been a lil over an hour and still no one has come to clean his room or change his sheets. Please do not bring your loved ones to this place. They do not care about them, they only care about the money. Sad but true.
Mercedes Guajardo
Apr 2026
I really don't like to share anything like this. But when it comes to my dad, I feel like we should speak up. It is unfair that these facilities are being paid to take care of your love ones.my father was only going to be there for a week. Even for this week, we noticed some negligence. One of my sisters walk into his room in the morning and found my dad with a pillow over his face, she could tell that my dad was having trouble breathing since his face was facing to the side. We asked the nurse what had happened. They told us that he had felt in the night. His roommate has said that he was trying to get up and he fell My dad is developing the the demencia , and we know that dementia can make the patient do things. They were aware that my dad needed total assistance, and they still neglected him. We're not sure if he was fed in the morning. Since my dad wasn't able to Stay awake.He was given his medication to sleep from 4-5 p m. I call the facility in the morning to see what had happened since I am his caregiver and the nurse that I was talking to said that they would do 2 hour rounds and I asked him since he is very close to you guys when you are walking by his room, it didn't even go through your mind. Just to check on his room and see if he was doing okay, he replied, we do rounds every 2 hours.And I asked him again when you're walking by his room, you don't even bother to look inside the room, just to make sure that he is doing okay or if he needs your help, he said we do rounds every 2 hours. So I said so basically you walk through the rooms you don't even bother to look inside. The rooms to see if a patient needs your assistance and he did not reply. It is so sad that these nurses that are trained to do their job and still ignore what is going around them. A lot of The Times you can't even trust these facilities, because they hire nurses. They just don't want to do their job there was one nurse that my dad had in the morning. Very sweet and gentle girl. Young, she was paying more attention to my father than any other of the nurses that were there. I just wanted to share a little bit of what's going on, just so that everybody can pay attention to what's happening with your loved ones. Hopefully, this does not happen to anybody else, but if it does speak up, don't stay quiet, let them know that. You know what is going on? I did report this
Kim Dean
Mar 2026
My dad was taken there tonight and I'm trying to call from Michigan to check in and see how he's doing without calling his cell phone and possibly waking him . The fact that no one answers the phone in the evening is beyond unacceptable. Your facility is one level and I'm not sure how "busy" your front desk is at 9pm. Upon his arrival, the bed wasn't even made and his wife had to ask for a blanket. The women also never showed them how to use /raise the bed as he was laying there flat. If this is a preview of the care there , he's better off anywhere else. But , like all of your previous one star reviews, I'm sure you'll "address" it.
Lizzy
Dec 2025
This facility is truly one of the best. My best friend’s father is living here, and I can honestly say I have nothing but praise. The place is clean, organized, and well run. The administration and staff are amazing kind, attentive, and full of heart. We just enjoyed an early Thanksgiving dinner, and everything was beautiful: the prayer, the food, the atmosphere, and especially the wonderful people who work there. I thank God my best friend was able to place her father in a nursing home where he’s cared for like family. This facility definitely deserves a 5+ rating.
5 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 8, 2026
Have a plan that describes the process for conducting QAPI and QAA activities.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 8, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 8, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 8, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 18, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 17, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 17, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 17, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 17, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 17, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 17, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 17, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 17, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 17, 2024
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 26, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2022
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2022
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2022
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2022
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2022
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2022
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 22, 2021
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2021
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2021
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2021
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2021
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Oak Haven Rehab And Nursing Center offers Skilled Nursing / Long Term Care.
Oak Haven Rehab And Nursing Center is located at 919 Old Winter Haven Rd in Auburndale, Florida.
Reviews for Oak Haven are sharply split: some families describe attentive, family-like care from nurses and CNAs, while others report serious lapses in monitoring, hygiene, and response times. The facility holds a 4.1 average from 294 Google reviews, but several one-star accounts raise concerns about safety and cleanliness that prospective families should weigh carefully.
Oak Haven Rehab And Nursing Center had 5 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Oak Haven Rehab And Nursing Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Oak Haven Rehab And Nursing Center? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Auburndale.
Winter Haven, Florida4.7 mi
4.5(198)
Assisted LivingIndependent Living
Winter Haven, Florida5 mi
5(3)
Assisted LivingIndependent Living
Winter Haven, Florida5.2 mi
3.9(127)
Skilled Nursing / Long Term Care
Winter Haven, Florida5.2 mi
3.4(91)
Skilled Nursing / Long Term Care
Lake Alfred, Florida5.4 mi
3.6(23)
Assisted LivingSkilled Nursing / Long Term Care
Winter Haven, Florida5.5 mi
3.8(14)
Assisted Living
Home care agencies serving Auburndale bring help to the house: daily living, companionship, and respite for family caregivers.
