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Vivo Healthcare Winter Haven

2701 Lake Alfred Rd

3.4(91 ratings)· Winter Haven average: 4.4

Vivo Healthcare Winter Haven, photo 11 / 5

Quick Facts

Total units
120
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Individual
Certified beds
120

What Families Think

Family reviews of Vivo Healthcare Winter Haven are sharply divided, with some praising attentive staff and clean surroundings while others describe serious concerns about cleanliness, staffing levels, and communication with case managers and social workers. The 3.4 out of 5 rating from 91 Google reviews reflects this inconsistency in experience.

The Good

  • Staff described as professional and attentive
  • Nurses and support staff noted for hard work
  • Basic care needs consistently met
  • Facility described as clean by one reviewer

The Bad

  • Multiple reports of understaffing affecting resident supervision
  • One detailed report of peeling paint, rust, and poor cleanliness
  • Several reviewers cite poor communication with case managers and social workers
  • One report of slow response times to call buttons

AI-generated from reviews and community data.

Vivo Healthcare Winter Haven is a senior living community in Winter Haven, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 91 reviews.

About Vivo Healthcare Winter Haven

Vivo Healthcare Winter Haven is a skilled nursing and long-term care facility in Winter Haven, Florida, with a licensed capacity of 120 residents.

Family experiences at this facility are sharply divided. Some families report serious concerns about facility maintenance, peeling paint, dirty floors, and disorganized patient spaces, as well as lapses in communication, care coordination, and discharge planning. One family expressed alarm over a medically vulnerable patient being sent home unprepared, while another described unmet promises for follow-up after discharge. By contrast, other families found the staff professional and attentive, with clean conditions and responsive care that met basic needs.

The facility holds a 3.4 out of 5 Google rating based on 91 reviews, reflecting this inconsistency. Prospective residents and families may want to visit in person and speak directly with current residents and staff before making a decision.

Types of Care at Vivo Healthcare Winter Haven

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Vivo Healthcare Winter Haven

3.4overall · 91 ratings combined

3.4★ on Google (91)

Jaclynn R Esparza

Jan 2026

via Google

My father in law was sent home a week ago Wednesday. Assigned case manager for many things. It is now Friday January 30,2026. Nothing done. We called multiple times. Promised someone will call us back. Now it could be 2 late. We live several hours away and cannot get there due to work, On the phone with administrator right now. See what will happen. All other issues that occured while the patient was at the facility. Understaffed etc. WE work in medical field. Unacceptable

janijah williams

Dec 2025

via Google

⭐⭐⭐ My grandmother stayed at Vivo Healthcare in Winter Haven. The staff was helpful and respectful, and her basic care needs were met. The facility was clean, and communication was okay during her stay. Overall, it was a decent experience.

Willie Manuel

Dec 2025

via Google

Vivo Healthcare of Winter Haven provides great care and a welcoming environment. The staff is professional, attentive, and genuinely cares about the residents. Communication is clear, and you can tell patient safety and comfort are priorities here. I appreciate the hard work the nurses and support staff put in every day. Highly recommend.

Wildelise Ortiz

Nov 2025

via Google

If I could rate this a zero, I would! The social worker did absolutely nothing for my dad and sent him home, knowing he was not ready to go home and had absolutely no one to take care of him, instead of finding him another place. Communication with the patients family is non existent, so they let a sick medicated person, that doesn’t speak the language to make decisions for themselves. The food was terrible, they barely check on them to see if they need anything, sometimes they would press the button for help and had to wait forever for someone to come over… just a terrible place!!! Seniors falling off their beds and wheelchairs, because again, there’s not enough supervision or people watching over them so they don’t hurt themselves. Save yourselves a headache and take your family members somewhere else.

Madeline

Mar 2023

via Google

This place is in need of a full upgrade including staff. The wall, floors, window seal, Ac unit, etc.. paint peeling off the walls, floor was disgusting, rubber gloves just everywhere as you can see. Patients drawers where not organized. My grandfather had other patients clothing on when visiting we would ask the staff seem to be clueless. It seems to me like there is no cleaning done. Garbage bins as you can see no bags properly place. Remote control to control bed was disgusting as well as bed frame along with rust. I wouldn't recommend this place to anyone unless you are desperate. I recently had my grandfather there and his surrounding where not the greatest. I am not sure where some of these 4 to 5 star ratings are coming from but can only assume they have to be employees. Also staff seem to care very little for there patients. It seem like there just doing a job to get paid, but no passion in what they do. The Social worker in charge is all over the place, her office has paper scattered everywhere in her office is no wonder why she would ask for the same documentation after being provided to her several times. Just very unorganized. Wish I would have taken picture of the bathrooms, even worse. I am glad my grandfather was only here for a few months.

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Government Inspection History

3 inspection visits in the last three years, 55 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 10, 2025Fire Safety StandardHealth ComplaintHealth Standard26 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 10, 2025

  • Implement a program that monitors antibiotic use.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 10, 2025

  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 10, 2025

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 10, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 10, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 10, 2025

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 10, 2025

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 10, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 10, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 10, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 10, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 10, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 10, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2025

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 10, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025

  • Meet other general requirements that are deficient.

    Severity C of L: potential for minimal harm, widespreadCorrected May 10, 2025

Jul 13, 2023Fire Safety StandardHealth ComplaintHealth Standard14 citations
  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 13, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 13, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 13, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 13, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2023

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 13, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2023

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2023

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 13, 2023

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity C of L: potential for minimal harm, widespreadCorrected Aug 13, 2023

Jul 1, 2021Fire Safety StandardHealth Standard15 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 1, 2021

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2021

  • Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2021

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2021

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2021

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2021

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2021

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2021

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2021

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2021

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2021

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2021

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2021

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2021

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Vivo Healthcare Winter Haven offer?

Vivo Healthcare Winter Haven offers Skilled Nursing / Long Term Care.

Where is Vivo Healthcare Winter Haven located?

Vivo Healthcare Winter Haven is located at 2701 Lake Alfred Rd in Winter Haven, Florida.

What do families say about Vivo Healthcare Winter Haven?

Family reviews of Vivo Healthcare Winter Haven are sharply divided, with some praising attentive staff and clean surroundings while others describe serious concerns about cleanliness, staffing levels, and communication with case managers and social workers. The 3.4 out of 5 rating from 91 Google reviews reflects this inconsistency in experience.

How did Vivo Healthcare Winter Haven do on recent health and safety inspections?

Vivo Healthcare Winter Haven had 3 government inspection visits in the last three years, with 55 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Vivo Healthcare Winter Haven?

Submit the Request Information form on this page to connect with Vivo Healthcare Winter Haven and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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