New Horizon Share Home

Katina Campbell

Nov 2024

via Google ↗ · Report

I called two times to speak with the admissions person to ask questions for a possible admission. The first time she had stepped out of the office. I left a message. I did not receive a call back. The 2nd time she was on the porch and asked that they take a message again for her to return the call. I decided not to continue to try and put my loved one in this facility. The person in charge of admissions can't answer questions about a possible admission, then definitely I am afraid that if I have a question in the future, it would not be answered. Terrible customer service. However, the person who answered the phone was extremely professional.

Bonnie Lazarus

Jan 2023

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New Horizon has gone down hill in all areas to include their food program which is horrible just to name one portion.. Most of the staff is no longer there and since the most loved director Donna has retired, they hired a nasty unhappy unloving uncompassionate person to take over. DON'T GO HERE!!

Christine Miller

Jan 2023

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As a professional guardian this is best assisted living home for your loved one in Polk County. Christine M. Miller

Kim Snyder

Oct 2021

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Everything seems great on the surface. HOWEVER if your loved one takes any medication do not count on it being given according to doctor's orders or even given. COPD parent not given breathing treatment on multiple occasions. Director is aware of issue and turns a blind eye.

Julie Snyder

Oct 2021

via Google ↗ · Report

No system for patients to get assistance other than yelling for help. Medications not given on a schedule or worse not given at all. My mother was not even given fresh water to drink daily. She was left laying in a urine soaked bed. Worst of all she got Covid while there. They knew they had residents who were covid positive and still let me enter facility which meant I also got it. This is not a facility I would want my loved one in.