202 Ave O Ne
3.1(100 ratings)· Winter Haven average: 4.3
1 / 5CMS Care Compare
Reviews for Winter Haven Health & Rehabilitation Center are largely negative, with families describing poor cleanliness, unprofessional staff, and troubling billing disputes. A few reviewers singled out the physical and occupational therapy team as a bright spot, but most accounts describe declining resident conditions and communication problems with administration.
AI-generated from reviews and community data.
Winter Haven Health & Rehabilitation Center is a skilled nursing facility offering post-acute services, rehabilitative care, and both short and long-term nursing care in Winter Haven, Florida. The facility has served the Winter Haven and Polk County area for over 60 years and is located close to local hospitals.
The center provides care through Physical, Occupational, and Speech Therapists alongside Registered and Licensed Practical Nurses and Certified Nursing Assistants. Post-acute services help patients transitioning from hospital to home, with professional staff collaborating with physicians to develop individualized discharge plans. For residents requiring long-term care, the facility offers general nursing and restorative services in a home-like environment.
Winter Haven Health & Rehab coordinates services through an interdisciplinary team that works with residents, patients, and families to create individualized care plans. The facility's core values include Communication, Compassion, Dignity, Empathy, Integrity, Pride, Respect, and Responsiveness. Complementary services include Social Services, Activities, Nutritional Services, Housekeeping, and Laundry Services, all supported by staff with over 80 years of combined experience.
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Help Me Choose3.1overall · 100 ratings combined
3.1★ on Google (100)
Kathee Gold
May 2026
This place was old and disgusting, the nurses would move urine jugs filled with urine next to dinner tray, we got a bill for something that never happened we wanted to dispute and we keep getting letters after calling 4 times to say we won’t pay, they keep saying their taking care of it yet we keep getting threating letters
S Good
Apr 2026
All i have to say is BELIEVE the BAD reviews ! The bad outweighs the good here, thats for sure. Reading all the negative reviews, i dont even have to explain the situation. Seems to me, everybody pretty much has experienced it. (I must add in, there are a hand full of them, that actually show concern. Not many. God bless those that have a heart❤️
William Nice
Nov 2025
Horrible place for your loved one. Social service person in charge was very nasty. We tried to check my wife out when realized the condition she was put into.I was told if we left the police would be called and medical benefits canceled. Now they are billing us $1350 2months after her discharge without any notification of money owed and we waited half a day to sign discharge paper work. Nothing was said of any outstanding money owed .
Len Bell
Sep 2025
Rm. 109A. Restroom not ADA compliant. Commodes too low & handrails not in reach or too high. They much of gotten a deal on rice, having it frequently. This evening my dinner tray was delivered without anything to drink, and I had not drinking water. Breakfast best meal so far. OT & PT folk’s & facility very impressive. Len Bell
Kelsi Hamblin
Jul 2025
This facility is a terrible place and I would not recommend anyone place their loved one here. I had a family member placed here in 2017 and she was neglected to the point of hospitalization. I had another family member placed here in June of 2025 and their condition declined rapidly, to the point of returning to the hospital, within 2 weeks. The floor staff is rude and unprofessional. The administration is also unprofessional and often unwilling to accept questions or offer assistance. The facility is always dirty and the smell is awful even upon entering the front waiting area. This facility needs to be closed or investigated to be brought up to acceptable standards. Watch your loved ones closely and visit every day if you must place them here.
Winter Haven Health & Rehabilitation Center offers Skilled Nursing / Long Term Care.
Winter Haven Health & Rehabilitation Center is located at 202 Ave O Ne in Winter Haven, Florida.
Reviews for Winter Haven Health & Rehabilitation Center are largely negative, with families describing poor cleanliness, unprofessional staff, and troubling billing disputes. A few reviewers singled out the physical and occupational therapy team as a bright spot, but most accounts describe declining resident conditions and communication problems with administration.
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