Kate Robinson
Jun 2026
They haven't even arrived at my Mom's yet, and every bad review, even from 6 years ago is accurate. Non-responsive, last minute swaps, staff seemed pissed at their own admin.
Nurse On Call Rhode Island
640 George Washington Hwy Bldg C, Suite 1042.5(6 ratings)· Lincoln average: 4.7
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Quick Facts
- Medicare quality
- 3.5 of 5 stars
- Medicare certified
- Since 2004
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Nurse On Call Rhode Island are largely negative, centered on scheduling reliability for its home health nursing visits. While one reviewer praised a specific nurse's care and another reported consistency after a month, several others describe last-minute cancellations, disorganized scheduling, and poor communication from the office.
What reviewers praise
- One reviewer praised nurse Shelly McKenna's care
- One new client reports consistent care after a month
What reviewers flag
- Multiple reports of last-minute appointment cancellations
- Scheduling office described as unresponsive and disorganized
- One report staff seemed frustrated with admin handling
- One report agency prioritizes profit over patient needs
AI-generated from reviews and community data.
Nurse On Call Rhode Island is a senior living community in Lincoln, Rhode Island offering Assisted Living and Independent Living. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 2.5 out of 5 across 6 reviews.
About Nurse On Call Rhode Island
Nurse On Call Rhode Island is a Medicare-certified home health agency serving clients in Lincoln since 2004. The agency offers skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits, with an on-site registered nurse available and 24-hour staff support.
The agency provides medication management and an emergency call system as part of its care services. It holds a CMS quality star rating of 3.5 out of 5 stars.
Reviewers report mixed experiences, particularly regarding scheduling reliability and communication. Several families describe frustration with frequent appointment changes, last-minute cancellations, and calls placed very close to scheduled visit times. One reviewer wrote, "The scheduling office is terrible." Other reviewers highlighted concerns about staff responsiveness and administrative coordination. A smaller number of reviewers reported satisfaction with consistent care delivery.
Types of Care at Nurse On Call Rhode Island
Assisted LivingHome HealthIndependent Living
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Nurse On Call Rhode Island
2.5overall · 6 ratings combined
2.5★ on Google (6)
Amanda Auble
Oct 2025
Providers, just say no to this agency, they will drop your patients in a heartbeat with no care to help fix issues. They dont care about the patient, just the $$$
Eric Paz
Aug 2025
It’s only be a month sure, but they never miss a beat with me. I like it!
Ginny Izzo
Sep 2019
I gave it one star because we loved Shelly McKenna as a nurse. The scheduling office is terrible. The schedule for the appointments are constantly changed. The nurses call unexpectedly to cancel. The nurses call at 12:00 to come in 30 minutes. Totally unacceptable ! We needed a reliable company to take care of my mom’s vital signs twice a week. The scheduling office didn’t even know the nurse canceled on her and didn’t even know who was the last nurse that saw her. I do not recommend this company to anyone.
Medicare Quality of Care
Nurse On Call Rhode Island is a Medicare-certified home health agency (certified since 2004). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency83%US 79%
- Rated their overall care 9 or 10 out of 1087%US 85%
- Care was given in a professional way90%US 89%
- The team communicated well89%US 86%
- The team discussed medicines, pain and home safety82%US 82%
226 completed patient surveys, 25% response rate.
Hospital outcomes
- Discharged to the community93%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)10%US 11%Same as
How patients did
- Care started within 2 days of referral98%US 94%
- Patients got better at walking or moving around88%US 83%
- Patients got better at getting in and out of bed89%US 83%
- Patients got better at bathing90%US 86%
- Patients' breathing improved91%US 85%
- Patients got better at taking medications correctly90%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations78%US 61%
Service area
Nurse On Call Rhode Island reports serving 59 ZIP codes, including Providence, Cranston, Warwick, Pawtucket, Albion, Barrington, Bristol, Central Falls, Charlestown, Chepachet and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 417059. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Nurse On Call Rhode Island offer?
Nurse On Call Rhode Island offers Assisted Living, Home Health and Independent Living.
Where is Nurse On Call Rhode Island located?
Nurse On Call Rhode Island is located at 640 George Washington Hwy Bldg C, Suite 104 in Lincoln, Rhode Island.
What do families say about Nurse On Call Rhode Island?
Nurse On Call Rhode Island carries a 2.5 out of 5 rating from 6 Google reviews. Reviews for Nurse On Call Rhode Island are largely negative, centered on scheduling reliability for its home health nursing visits. While one reviewer praised a specific nurse's care and another reported consistency after a month, several others describe last-minute cancellations, disorganized scheduling, and poor communication from the office. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Nurse On Call Rhode Island?
Yes. Nurse On Call Rhode Island is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.
Do I need a referral to use Nurse On Call Rhode Island?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Nurse On Call Rhode Island?
Submit the Request Information form on this page, or contact Nurse On Call Rhode Island directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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