Brian Appleby
May 2026
Very nice staff, very welcoming!
Northwestern Healthcare Center
570 North Rocky River Drive
3.1(45 ratings)· Berea average: 3.4
1 / 5Quick Facts
- Total units
- 100
- Medicare rating
- 2 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 100
- VA funding status
- Reportedly lost VA funding, per reviewer reports
- Operator
- Part of CommuniCare Family of Companies nationwide network
CMS Care Compare
What Families Think
Reviews for Northwestern Healthcare Center are sharply divided: several families describe serious concerns about care quality, cleanliness, and staff responsiveness, including allegations that led to a loss of VA funding, while a few reviewers praise specific staff members and a positive rehab experience. The community is a skilled nursing and rehab facility operated by a national family-owned company.
The Good
- Specific staff (administrator, one nurse) praised by name
- One resident reported improved outlook and enjoyment of activities
- Therapy dog visits, crafts, and community events offered
- One reviewer noted the building itself was clean
The Bad
- Multiple reports of neglect: uncleaned rooms, medications left on floor
- One report of abuse not reported to the state
- Reports that call buttons and room phones were disconnected
- Facility reportedly lost VA funding/certification per multiple reviewers
- Some reviewers say rehab and diet outcomes declined under care here
AI-generated from reviews and community data.
About Northwestern Healthcare Center
Northwestern Healthcare Center is a skilled nursing home in Berea, Ohio, offering post-acute care and rehabilitation services. The center focuses on residents' emotional and physical well-being in a supportive environment.
The facility emphasizes collaborative care planning, involving residents and families in every step of the process to develop individualized plans that support comfort, happiness, and recovery.
Residents participate in a variety of activities and events including therapy dog visits, crafts, gardening, and community engagement such as hosting an annual trick-or-treat and Easter egg hunt. These programs are designed to enhance quality of life during residency.
Northwestern Healthcare Center is part of CommuniCare Family of Companies, a family-owned provider of post-acute care services that operates skilled nursing rehabilitation facilities, long-term care facilities, and independent rehabilitation facilities across the nation.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.1overall · 45 ratings combined
3.1★ on Google (45)
crystal bobo
Apr 2026
The staff is lazy except for a few staff.
Alondo Mcclutchen
Apr 2026
Hello my name is Orlando McCutcheon. This place is incredible the staff the smiles I was broken when I came here. And now I'm going home with a new attitude and a new just just grateful I am truly grateful Orlando McCutchen
Joshua
Mar 2026
My dad was here and the staff treated him bad they try to keep him medicated and say that he was combative. Funny thing is we moved him to a different facility and he has improved and doing much better. He eats and enjoys the activities. No wonder they are a 1 star in Ohio DHS
J
Mar 2026
This is a horrible place dont send your family here. The DON gerri was in her office with her husband violating hipaa. I was trying to speak with her about my dad and she had all his paperwork on her desk in front of her husband probably getting his info. They are understaffed and lost the VA contract cause this place is horrible run.
Frequently Asked Questions
What types of care does Northwestern Healthcare Center offer?
Northwestern Healthcare Center offers Skilled Nursing / Long Term Care.
Where is Northwestern Healthcare Center located?
Northwestern Healthcare Center is located at 570 North Rocky River Drive in Berea, Ohio.
What do families say about Northwestern Healthcare Center?
Reviews for Northwestern Healthcare Center are sharply divided: several families describe serious concerns about care quality, cleanliness, and staff responsiveness, including allegations that led to a loss of VA funding, while a few reviewers praise specific staff members and a positive rehab experience. The community is a skilled nursing and rehab facility operated by a national family-owned company.
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