3.9(22 ratings)· Lacey average: 4.5
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Northwest Healthcare Inc. - Olympia is a home health and hospice agency in Lacey, Washington, with a 3.9 out of 5 rating from 22 Google reviews. Many families praise the staff's responsiveness, communication, and compassion during end-of-life care, while a couple of reports describe serious staffing and oversight failures.
AI-generated from reviews and community data.
Northwest Healthcare Inc. - Olympia is a home health agency serving Lacey, Washington offering Home Health. Families rate it 3.9 out of 5 across 22 reviews.
Northwest Healthcare Inc. - Olympia is a home health agency serving clients in the Lacey area. The agency provides skilled nursing care and personal care services, including assistance with activities of daily living and help sourcing medical equipment.
Reviews are mixed. Some families praised the agency's responsiveness, communication, and ability to accommodate scheduling changes and specialized needs such as early morning shifts and end-of-life care. Others reported significant gaps in reliability and oversight, including missed appointments and inconsistent quality of skilled nursing care delivered by caregivers.
Families who had positive experiences emphasized the compassion and consistency of staff, while those with concerns noted manual processes that created information gaps and difficulty ensuring caregiver accountability on site.
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Help Me Choose3.9overall · 22 ratings combined
3.9★ on Google (22)
Churrell Davasligil
Jul 2025
Both Julie’s at this agency are amazing to work with! They have went above and beyond for me and will do anything to help you. I have truly enjoyed working with them. They have made a true difference in my life and I will always come to them in the future if I need. Definitely recommend this agency! One of the best!!!!
Debbie A
Dec 2024
I hired this service for my mother a disabled type 1 diabetic, once her care moved beyond companion care/personal care things went downhill fast. This service advertises they provide skilled nursing care by CNA’s (even minor things like taking vitals) and they fall short. Their manual processes have serious gaps in information. There is no consistent oversight of caregivers on site to ensure the basics of care are being provided. They cannot provide RN oversight or RN delegation services as advertised. Administration is toxic and will throw their caregivers under the bus to cover their own incompetence, all the while blowing smoke, telling client/caregivers that they didn’t say things they did or vice versa. I only regret I didn't pull the plug on them earlier. Over the last several months we had a caregiver sleeping on the job so deeply she did not respond to my mother's calls for assistance, two other caregivers quit the service with little to no notice due to toxic administration and lack of support in the field, administration directed a caregiver to "put my mom to bed" and leave her unattended for approx. 4 hours due to lack of staffing (at the last minute we, the client found a way to cover so my mother was not left alone), the service was so desperate for staff they repeatedly tried to hire my mother’s property manager even though they were told several times she was unqualified and unsuitable for caregiving. They expected me/my mother to continue to pay overtime for their staffing shortages, it only stopped when I refused to pay. The issues at this company start at the top and trickle all the way down. My concerns regarding my mother’s care or lack thereof were either ignored or blown off for the last several months and I only heard from the owner AFTER my mother had a fall on their watch and I discharged their services. There are better services out there, keep looking.
Liz Lobe
Aug 2024
I really loved the staff here. From the first phone call to the last, the communication was on point. Searching for someone to take care of mom at dawn was challenging. (6 am-10 am) but they found two people that worked with mom. It gave me and my family peace of mind that someone was there for her. When we needed medical equipment such as a bed railing and shower chair, they searched and found one for her. I am truly grateful for their support and compassion for mom. I would recommend them in a heartbeat. Thank you Julie B and Julie T and our caregivers for mom.
Jennifer Adams
Jul 2024
Our family had a great experience! The whole staff was very responsive to our needs. We had to switch shifts many times and they always accommodated us. We had several caregivers over the 6 months they cared for my parent. Mary was there the whole time and was so kind and compassionate dealing with end of life care. The office staff, the training and the communication with us were all amazing. Really gave our family peace of mind. I would absolutely recommend them.
Dawn Loduha
Sep 2022
Worst ever! Met with them in our home on Friday. We let them know that we’d be out of town till Monday so the first day we would need them would be Tuesday. The one lady looked at the other in scrubs and said, “We can do Tuesday, right?” The gal responded with, “yea, we can do Tuesday.” Fast forward to Tuesday at 610am. The shift was to start at 6am. No one is here. I call the only phone number I have and it’s the office number. No on-call number or anything. They finally call me back around 8 or 9 and tell me that they never said they would have anyone here on Tuesday. She said they would call on Tuesday to let us know if they had anyone. I told her I thought it was odd that my husband and I both heard the same thing. She stood by what she said and told me again that I heard wrong. Oh and by the way the person they in mind for my husbands care was involved in a car accident over the weekend so we will need to find a new agency. Just like that. What the literal heck?!? I get that it’s tough to find caregivers. Just like every other industry they are struggling to find people. That, however, does not count for the horrible customer service. Stay away from this company. There is a reason they have such low stars.
Northwest Healthcare Inc. - Olympia offers Home Health.
Northwest Healthcare Inc. - Olympia is located at 8613 Martin Way E #201 in Lacey, Washington.
Northwest Healthcare Inc. - Olympia carries a 3.9 out of 5 rating from 22 Google reviews. Northwest Healthcare Inc. Many families praise the staff's responsiveness, communication, and compassion during end-of-life care, while a couple of reports describe serious staffing and oversight failures. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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