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Northglenn Heights Assisted Living and Memory Care

11475 Pearl St

3.7(55 ratings)· Northglenn average: 4

Northglenn Heights Assisted Living and Memory Care, photo 11 / 5

Quick Facts

Licensed capacity
172 residents

California CDSS

Memory care setting
Dedicated memory care floor, recently renovated
Pet policy
Emotional support animals permitted for residents
Pricing structure
Three-tiered levels of care pricing

What Families Think

Reviews for Northglenn Heights are sharply divided: many families praise the memory care team and specific staff members by name for warmth and attentiveness, while a substantial number of others report serious concerns about staffing levels, medication accuracy, and cleanliness. The community has also seen frequent turnover in directors and nursing leadership, which several reviewers link to inconsistent care quality over time.

The Good

  • Memory care staff repeatedly praised by name
  • Nurses communicate proactively with families
  • Facility and grounds described as clean by many
  • Allows residents' emotional support animals
  • Daily activities keep residents engaged
  • Rates described as more affordable than competitors

The Bad

  • Multiple reports of medication errors or missed doses
  • Several reviewers cite chronic understaffing
  • Frequent turnover among directors and nursing leadership
  • Some reviewers describe apartments as rundown or dirty
  • One report of a resident fall resulting in broken ribs
  • One report of retaliation after family complaints

AI-generated from reviews and community data.

Northglenn Heights Assisted Living and Memory Care is a senior living community in Northglenn, Colorado offering Assisted Living, Memory Care and Independent Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.7 out of 5 across 55 reviews.

About Northglenn Heights Assisted Living and Memory Care

Northglenn Heights Assisted Living and Memory Care is located in Northglenn, Colorado, and provides assisted living and independent living services. The facility has undergone recent renovation and operates under new leadership.

Family experiences at Northglenn Heights vary considerably. Those with positive encounters consistently praise the staff for attentiveness and genuine care, one family noted the director maintains an "open door policy and listens." Families highlight specific staff members (Nellie, Autumn, Cody, and others) for their kindness and responsiveness to resident needs. Activities are remembered warmly, including entertainment events and special celebrations. The physical environment is described as clean with well-maintained grounds and attractive common areas. However, several families report serious concerns: medication errors, inadequate cleaning, staff shortages, neglected residents, and difficulty obtaining refunds for unmet services. One family experienced abrupt loss of communication after a management change, while others cite consistent responsiveness and regular check-ins from current staff.

Northglenn Heights holds a 3.7 out of 5 Google rating based on 55 reviews. The split between five-star and one-star ratings suggests the facility's quality depends significantly on current staffing and management, families with recent positive experiences highlight a different operation than those who encountered problems in earlier periods.

Types of Care at Northglenn Heights Assisted Living and Memory Care

Assisted LivingIndependent LivingMemory Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber
  • Security

Activities

  • Birthday / Holiday Parties
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Northglenn Heights Assisted Living and Memory Care

3.7overall · 55 ratings combined

3.7★ on Google (55)

Chelsea Slade

Aug 2026

via Google

My mom has now been living here for almost a year and she absolutely loves it. The entire staff has truly been amazing especially the nurses. They truly care. My mom talks about them all the time. Anytime I've asked him to do something to help her they have always done it and gone above and beyond. I really can't say enough positive things about this place. Sure, every place has things that needs to work on. It's not a five-star resort but the staff really takes care of the people living there and the property is maintained lovely. Thank you Northgleen Heights staff for being so good to my mom!<br><br>Update: My mom will have been living here for about 2 years now. Autumn, who's the director always answers my texts and calls and fights for my mom to be there she is amazing. She asked about how much she's in the hospital and I feel that she is a truly genuine person Amari is another amazing woman who always does my mom's hair right after her shower, and it always looks amazing every time. I wish you would do my hair. I can't say enough good things about her. Jesse is another nurse I know by name who always treats her with kindness and patience. I can't say one bad thing about any of the people who work directly with my mom. Unfortunately, I don't have the names of everybody there who does such an amazing job loving her. They honestly feel like family.

Michelle Medina-Maldonado

Jul 2026

via Google

I am writing to express my heartfelt gratitude for the wonderful care my mother is receiving at your facility. I am so grateful to have found this place for her.<br><br>In particular, I want to recognize Nellie, Autumn and Memory Care staff. They are the kindest, most personable professionals I’ve met in a while. My mother is content and feels a great sense of relief that she can finally communicate in her own language. That to me is priceless🤗<br><br>There are many elegant words I could use to express my appreciation for the quality of care at Northglenn Heights; however, I will limit myself to my favorite ones: thank you so much. 😊

Cindy Rice

Dec 2025

via Google

My mother is 82 and we recently moved her to Northglenn Heights from another facility. My mom is in Assisted living and loves it! She always raves about the food, she loves the nurses and caregivers and what I have witnessed so far with the staff, they have gone up and beyond! The nurses call me all the time with any questions or concerns. Having my mom here has released a lot of stress from me.

Jeffrey Young

Dec 2025

via Google

⭐️⭐️⭐️⭐️⭐️<br><br>My mom has been a resident at Northglenn Heights Assisted Living since 2024, and I couldn’t be more grateful for the care she receives. The facility feels safe and well-managed, and the staff are consistently professional, responsible, and attentive to her needs. They check on my mom regularly and do an excellent job communicating with me and our family whenever something comes up, which gives us great peace of mind.<br><br>My mom stays actively engaged with a wide variety of daily activities, and it’s wonderful to see her involved and enjoying her time there. She also truly enjoys the meals, which is a big plus. Overall, Northglenn Heights has created a supportive, caring, and welcoming environment, and I highly recommend this facility to any family looking for quality assisted living care.

JoAnn Prach

Dec 2025

via Google

I searched and toured 4 different facility's, when I found Northglenn Heights i knew it was the the perfect place. I moved my friend in last year, and she loves it, the whole staff has been patient, understanding and very caring. Nellie, Sharon, Shannon are always there for questions and helping me with whatever I need for my friend. Im double excited now because I'm moving my 92 yr old Aunt in this week. Thank u all at Northglenn Heights, it's nice to know we have another family.<br><br>Karla and Joanne

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Frequently Asked Questions

What types of care does Northglenn Heights Assisted Living and Memory Care offer?

Northglenn Heights Assisted Living and Memory Care offers Assisted Living, Independent Living and Memory Care.

Where is Northglenn Heights Assisted Living and Memory Care located?

Northglenn Heights Assisted Living and Memory Care is located at 11475 Pearl St in Northglenn, Colorado.

What do families say about Northglenn Heights Assisted Living and Memory Care?

Reviews for Northglenn Heights are sharply divided: many families praise the memory care team and specific staff members by name for warmth and attentiveness, while a substantial number of others report serious concerns about staffing levels, medication accuracy, and cleanliness. The community has also seen frequent turnover in directors and nursing leadership, which several reviewers link to inconsistent care quality over time.

How can families visit Northglenn Heights Assisted Living and Memory Care?

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