stevendavis74
Jul 2023
Terrible agency. Aides never on time. Lack of communication from agency👎🏾👎🏾
Northeast Home Health Services
Tower East, 20600 Chagrin Blvd #4153(4 ratings)· Shaker Heights average: 4.2
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Quick Facts
- Medicare quality
- Certified, not yet rated
- Medicare certified
- Since 2014
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Northeast Home Health Services is a home health and hospice provider in Shaker Heights with a mixed reputation among reviewers. Some clients and business partners praise the staff's reliability and professionalism, while others describe serious breakdowns in communication about aide availability and scheduling.
What reviewers praise
- Praised as reliable with high-quality care
- Positive experience from a long-term business partner
- Staff and management described favorably by some
What reviewers flag
- Multiple reports of aides missing scheduled visits without notice
- Several reviewers cite poor communication from the agency
- One report of aides frequently arriving late
- No published pricing information available
AI-generated from reviews and community data.
Northeast Home Health Services is a home health agency serving Shaker Heights, Ohio offering Home Health. Families rate it 3.0 out of 5 across 4 reviews.
About Northeast Home Health Services
Northeast Home Health Services is a Medicare-certified home health agency serving clients in Shaker Heights, Ohio. The agency has been operating since 2014 and is a proprietary provider.
The agency offers skilled nursing, physical therapy, occupational therapy, and home health aide visits to clients at home. As a Medicare-certified provider, Northeast Home Health Services meets federal standards for home health care delivery.
Types of Care at Northeast Home Health Services
Home Health
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Help Me ChooseReviews of Northeast Home Health Services
3overall · 4 ratings combined
3★ on Google (4)
Barkhad Abdullahi
Sep 2018
Very Reliable services. They provide high quality care to their clients as well as employees.
Lamia Rogers
Aug 2018
I have had horriable experiences with this agency and had to drop them recently because of it they are very unprofessional. First mishap my aid goes on a extended sick leave without the agency notifying me about it I had to call my case manager to find out why for almost a week I had nobody come out and give me my services. Second mishap I get a new aid and something happens to her and she missed the days she was supposed to come in that week only to find out a week later something happened to her and again the angecy failed to tell me till a week later about it when they knew long before they call me. 3rd and final time something happened this monday that just passed I get a new aid. Mind you the lady who answers the phone told me she will be the aid from now on. This lady she comes over says im filling in for today I inform her they told us you would be the aid that comes in from now on she said no so she asks what my case plan is cause this agency never gives there aids a case plan. So I ask her if she has gloves she said no so my mother offers hers ours she says she allergic to laytex she said she didnt live far and she had some at home so I allowed her to go get them she never returned. I was livid so I call them the next day to inform them I no longer want there services. You wanna know whats worse the aid lied she left here called the agency said I wanted my other aid so she wouldnt get in trouble I asked the lady that answers the phone why wasnt I called at all to questioned about that she didnt answer me . I am sorry for the long read had to warn everyone about this agency dont go there they dont care about there patients there running a scam sometimes having aids and nurses can be life or death for somebody by them not telling you there aid is out and not calling to put in a fill in can cost your loved one there life.
Gulad Abdi
Mar 2018
We have been working with this company over year and half now in the area of technology and nothing but good things to say about the management and staff.
Medicare Quality of Care
Northeast Home Health Services is a Medicare-certified home health agency (certified since 2014). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
Not yet rated. Medicare needs a minimum number of recent patients before it publishes a star rating.
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Home health aide
What patients say
- Would definitely recommend the agency74%US 79%
- Rated their overall care 9 or 10 out of 1067%US 85%
- Care was given in a professional way76%US 89%
- The team communicated well76%US 86%
- The team discussed medicines, pain and home safety64%US 82%
23 completed patient surveys, 33% response rate.
Service area
Northeast Home Health Services reports serving 2 ZIP codes, including Beachwood, Cleveland. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 369077. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Northeast Home Health Services offer?
Northeast Home Health Services offers Home Health.
Where is Northeast Home Health Services located?
Northeast Home Health Services is located at Tower East, 20600 Chagrin Blvd #415 in Shaker Heights, Ohio.
What do families say about Northeast Home Health Services?
Northeast Home Health Services carries a 3.0 out of 5 rating from 4 Google reviews. Northeast Home Health Services is a home health and hospice provider in Shaker Heights with a mixed reputation among reviewers. Some clients and business partners praise the staff's reliability and professionalism, while others describe serious breakdowns in communication about aide availability and scheduling. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Northeast Home Health Services?
Yes. Northeast Home Health Services is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits.
Do I need a referral to use Northeast Home Health Services?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Northeast Home Health Services?
Submit the Request Information form on this page, or contact Northeast Home Health Services directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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