Carmen Candelario
May 2025
All I will say is that I’m happy we got our loved one out alive. Unfortunately I can’t say unharmed but he’s in a better, cleaner and safer place with staff that actually care for their patients.
North Penn Manor
240 North Sherman Street
2.6(9 ratings)· Wilkes Barre average: 3.7
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Quick Facts
- Total units
- 80
- Licensed capacity
- 80 residents
- Ownership
- Small, owner-operated personal care home
Pennsylvania DHS
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
North Penn Manor is a small, owner-operated personal care home in Wilkes-Barre with a low overall Google rating built from a handful of reviews. One family praised the personal attention and cleanliness under the owner's direct involvement, while several other reviewers reported serious safety and care concerns.
What reviewers praise
- Owner personally knows and cares for residents
- Small, homey setting compared to larger chains
- Rooms are furnished with private bathrooms
- One family called care attentive to health changes
What reviewers flag
- Multiple reviewers describe experiences as 'horrible'
- One report of bed bugs in the facility
- One report of resident harm before removal
- Overall Google rating is low at 2.6 out of 5
AI-generated from reviews and community data.
North Penn Manor is a senior living community in Wilkes Barre, Pennsylvania offering Assisted Living. Families rate it 2.6 out of 5 across 9 reviews.
About North Penn Manor
North Penn Manor is an assisted living community in Wilkes Barre, Pennsylvania, licensed for up to 80 residents.
Reviewers describe sharply divided experiences. Some families praise the owner's personal attention, noting the facility is clean and homey with furnished rooms and private bathrooms, and staff responsive to health changes. Others report serious concerns about safety, cleanliness, and care quality, with one family noting they were relieved to move their loved one to a different setting.
The community appears to operate on a smaller, owner-managed model rather than as part of a larger corporate operator.
Types of Care at North Penn Manor
Assisted Living
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Help Me ChooseReviews of North Penn Manor
2.6overall · 9 ratings combined
2.6★ on Google (9)
Jenn H
Oct 2020
Horrible. If there were a such thing as “zero stars”, that is how I would rate it. DO NOT SEND YOUR FAMILY MEMBER HERE.
Tiiny Lynn
Jul 2018
Horrible
Emily Harchar
Apr 2018
This is an excellent personal care home. The owner gets to know each resident and is genuine and caring! The facility is clean and personalized with decorations. They took care of my grandmother and were attentive to any health changes. The rooms are homey , furnished, and have a bathroom as well and the staff is caring. It is small, but its is better than any other home owned by a large company. I am so grateful we chose north Penn manor to take care of my grandmother
AmyMarie Walters
Jan 2018
Bed bugs
Frequently Asked Questions
What types of care does North Penn Manor offer?
North Penn Manor offers Assisted Living.
Where is North Penn Manor located?
North Penn Manor is located at 240 North Sherman Street in Wilkes Barre, Pennsylvania.
What do families say about North Penn Manor?
North Penn Manor carries a 2.6 out of 5 rating from 9 Google reviews. North Penn Manor is a small, owner-operated personal care home in Wilkes-Barre with a low overall Google rating built from a handful of reviews. One family praised the personal attention and cleanliness under the owner's direct involvement, while several other reviewers reported serious safety and care concerns. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit North Penn Manor?
Submit the Request Information form on this page, or contact North Penn Manor directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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