MyLivingChoice

North End Rehabilitation & Healthcare Center

70 Fulton Street

4.4(198 ratings)· Boston average: 4.1

North End Rehabilitation & Healthcare Center, photo 11 / 5

Quick Facts

Total units
100
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
100
Room setup
Private rooms with window and en-suite toilet
Parking arrangement
Validated discount parking at nearby public garage
Location trade-off
Downtown Boston location with limited on-site parking

What Families Think

Reviewers describe North End Rehabilitation & Healthcare Center as a clean, well-run skilled nursing and long-term care facility with attentive, friendly nursing staff and strong occupational therapy support. Most experiences are positive, though a few reviewers raise serious concerns about medication and care oversight, and parking near the downtown Boston location is frequently mentioned as a hassle.

The Good

  • Consistently described as clean and odor-free
  • Nursing staff called caring and attentive
  • Occupational therapy praised by name
  • Private single rooms with window and toilet
  • One reviewer noted sufficient staffing levels

The Bad

  • One report of a medication error and missed ADL care
  • One report of rude front-desk interaction
  • Multiple reviewers note difficult on-site parking downtown

AI-generated from reviews and community data.

North End Rehabilitation & Healthcare Center is a senior living community in Boston, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 4.4 out of 5 across 198 reviews.

About North End Rehabilitation & Healthcare Center

North End Rehabilitation & Healthcare Center is a 100-bed skilled nursing and long-term care facility in Boston, Massachusetts. It serves patients requiring post-acute rehabilitation and ongoing nursing care in an urban setting.

Families consistently praise the cleanliness and attentiveness of the nursing staff. Multiple visitors noted the facility maintains a clean, fresh-smelling environment despite being in a downtown location, a detail families highlighted across visits. The team is described as helpful, pleasant, and sufficiently staffed; one family wrote that staff were "attentive" to their mother's needs. Occupational therapy and specialty staff receive personal recognition. Single rooms with windows and private bathrooms are available. The downtown Boston location offers nearby amenities within walking distance, though parking is acknowledged as limited and challenging.

With a 4.4/5 rating across 198 reviews, the facility draws strong feedback on care environment and staff demeanor. Some families flagged medication and ADL (activities of daily living) concerns in isolated reviews, suggesting the importance of verifying care protocols during placement discussions.

Types of Care at North End Rehabilitation & Healthcare Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

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Reviews of North End Rehabilitation & Healthcare Center

4.4overall · 198 ratings combined

4.4★ on Google (198)

Kate Azad

Jul 2026

via Google

My dad is staying here. Most of the nurses are amazing. They really care about the residents. Sidney, the OT, is absolutely incredible. It’s very clean. Some places I visit have a terrible smell as soon as you walk in. I have come nearly every day since my dad was placed here in April and they have alway been clean and welcoming. Parking can be rough. I can often find a spot but there are times that I haven’t. Fortunately they have a partnership with the Haymarket Public Market parking garage where you get 3 hours for $3 with validation. No place will be perfect, but North End has some great employees and that makes a huge difference.

Nicole

Jun 2026

via Google

They did not give my mom the proper medication that potentially could’ve led to her death . They also failed to meet my mom‘s ADLs

Tony “TonyS” S

Apr 2026

via Google

Pros: Staffed sufficiently. The staff were helpful and pleasant. Attentive to my mother. Other than parking no trouble visiting. Single rooms with a window. Private toliet. Plenty of places within walking distance if you need to take a break during your visit. 1 Con: Parking... horrible. It is downtown Boston. So if you can, Uber in an out.

TaRayle Cates

Mar 2026

via Google

Tried reaching out to discuss a proposal and opportunity to service the facility to place one of our vending/smart machines. Receptionist was very rude and stand offish

Rhonda MacVicar

Dec 2025

via Google

Beautifully clean establishment!! Everybody was pleasant, helpful and friendly. The nursing staff were friendly, efficient and dedicated to the patient and family. Parking is small but run very well! Overall I was highly impressed by the environment they provide for patients. Not only was this place clean but it smelled clean too! I would highly recommend this rehabilitation center .

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Government Inspection History

4 inspection visits in the last three years, 24 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 30, 2026Fire Safety StandardHealth Standard4 citations
  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2026

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2026

May 9, 2025Fire Safety StandardHealth Standard14 citations
  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity J of L: immediate jeopardy, isolatedCorrected May 16, 2025

  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity J of L: immediate jeopardy, isolatedCorrected May 16, 2025

  • Have elevators that firefighters can control in the event of a fire.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

May 23, 2024Fire Safety StandardHealth Standard4 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

Jul 13, 2023Health Complaint2 citations
  • Provide enough food/fluids to maintain a resident's health.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 16, 2023

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 16, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does North End Rehabilitation & Healthcare Center offer?

North End Rehabilitation & Healthcare Center offers Skilled Nursing / Long Term Care.

Where is North End Rehabilitation & Healthcare Center located?

North End Rehabilitation & Healthcare Center is located at 70 Fulton Street in Boston, Massachusetts.

What do families say about North End Rehabilitation & Healthcare Center?

Reviewers describe North End Rehabilitation & Healthcare Center as a clean, well-run skilled nursing and long-term care facility with attentive, friendly nursing staff and strong occupational therapy support. Most experiences are positive, though a few reviewers raise serious concerns about medication and care oversight, and parking near the downtown Boston location is frequently mentioned as a hassle.

How did North End Rehabilitation & Healthcare Center do on recent health and safety inspections?

North End Rehabilitation & Healthcare Center had 4 government inspection visits in the last three years, with 24 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit North End Rehabilitation & Healthcare Center?

Submit the Request Information form on this page to connect with North End Rehabilitation & Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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