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The Estoria at Norterre Rehabilitation & Recovery

2555 Norterre Circle

4.1(87 ratings)· Liberty average: 4.3

Part of Tutera Senior Living & Health Care · 102 communities · 4.4★ average

The Estoria at Norterre Rehabilitation & Recovery, photo 11 / 5

Quick Facts

Total units
60
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
60

What Families Think

Reviewers of this skilled nursing and rehab community consistently praise the compassion and professionalism of nurses, CNAs, and therapy staff, with several calling out specific team members by name. Some reviewers note the facility is understaffed at times, particularly overnight, and mention occasional food shortages and inconsistent meal quality.

The Good

  • Nurses and CNAs described as caring and attentive
  • Clean, well-maintained, and safe facility
  • Private, spacious patient rooms
  • Helpful laundry service during stays
  • Engaging holiday activities and entertainment
  • Appropriate patient-to-staff ratio noted by a visiting nurse

The Bad

  • Multiple reports of understaffing, especially overnight
  • One report of running out of milk regularly
  • One report of tough, hard-to-chew meat at meals

AI-generated from reviews and community data.

The Estoria at Norterre Rehabilitation & Recovery is a senior living community in Liberty, Missouri offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 4.1 out of 5 across 87 reviews.

About The Estoria at Norterre Rehabilitation & Recovery

The Estoria at Norterre Rehabilitation & Recovery is a 60-bed skilled nursing and long-term care facility in Liberty, Missouri. The facility serves patients recovering from surgery, stroke, infection, and other acute conditions requiring rehabilitation and medical oversight.

Families consistently praise the cleanliness, comfortable private rooms, and attentive medical staffing. Multiple reviewers highlighted daily or frequent check-ins from management and clinical teams, one family noted their loved one "was visited every week by a physician, a nurse practitioner, a wound specialist and a Physicians Assistant." Staff members are frequently named and recognized for genuine, personable care. The facility maintains a 24/7 nursing presence and has earned recognition for therapeutic progress; one family described a "remarkable transformation" after three weeks of rehabilitation. Housekeeping and facility aesthetics are regularly mentioned as strengths.

Food quality and consistency present a notable concern in reviews. While some families found meals satisfactory, others reported cold, poorly prepared, or insufficient portions that prompted families to bring in outside meals. Operational inconsistencies also appear in care delivery, a few reviews noted gaps in responsiveness or rehabilitation progression during longer stays, and one earlier incident involved a COVID outbreak.

The facility holds a 4.1/5 rating across 87 Google reviews, reflecting predominantly positive experiences tempered by meaningful service gaps in certain areas.

Types of Care at The Estoria at Norterre Rehabilitation & Recovery

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

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Reviews of The Estoria at Norterre Rehabilitation & Recovery

4.1overall · 87 ratings combined

4.1★ on Google (87)

Gary O'Bannon

Jun 2026

via Google

If you’re searching for a rehabilitation and skilled nursing facility for someone you care about, I cannot recommend Estoria Rehabilitation & Recovery highly enough.<br><br>A loved one recently spent about three weeks at Estoria, and the transformation was remarkable. The person who was discharged bore little resemblance to the one who was admitted. Thanks to the expertise, encouragement, and genuine compassion of the staff, they not only met every rehabilitation goal—they exceeded them.<br><br>What impressed me most was that excellence wasn’t limited to one or two individuals. It was reflected throughout the entire organization. Every interaction demonstrated professionalism, kindness, patience, and a sincere commitment to helping patients recover and regain their highest level of independence. My loved one suffers from a debilitating, horribly evil disease.<br><br>I especially want to recognize Kristen, the administrator, whose leadership is clearly reflected in the culture of the facility. It is evident that she has built a team that genuinely cares about the people they serve.<br><br>I only wish I had written down the names of every nurse, therapist, CNA, dietary employee, housekeeper, and support staff member who made such a meaningful difference. They all deserve recognition.<br><br>To protect my loved one’s privacy, I won’t share more personal details than I have, but I felt compelled to write this review. Estoria is truly a gem and is located in Kansas City north, near Liberty Hospital. If your family is facing the difficult decision of choosing a rehabilitation facility, I hope this review gives you confidence. Our family is deeply grateful for the exceptional care, professionalism, and compassion shown every day. Thank you for helping give our loved one back their strength, confidence, and quality of life.

Cindy Baanks

Jun 2026

via Google

The aides here are awesome but they are understaffed! Sandy the OT on floor 2 is the best!! She is always smiling and upbeat and so helpful. They run out of milk on a regular basis and some of the meat at meals is too tough to chew. Other than that, the food is okay.

Crystal Mangini

Apr 2026

via Google

We had a very positive experience here at Short Term Rehab. From the beginning, the team showed genuine compassion and helped guide us through a challenging time. The nurses were very attentive, especially during the day, and the CNAs were incredibly helpful and supportive throughout the entire process. We truly appreciated the care and kindness shown to us. A special thank you to Jasmine, Cindy, Vanessa, Sandy, and Kristen for going above and beyond — your dedication did not go unnoticed. I’m leaving 4 stars because I believe there is always room for improvement, and we did notice that some of the night nurses were not quite as attentive as the daytime staff. That said, overall we are very grateful for the care and support we received.

Lisa Bowles

Apr 2026

via Google

Richard was in a serious car accident at the end of December and, after a almost month at KU Med Center, he was admitted to Estoria in Liberty , MO for rehab. Although he's only 27 years old, he felt right at home with the residents and felt genuine community there. The care he received at Estoria was excellent! His friendly therapy team was diligent to strengthen him. The nursing staff was attentive and capable. Shout out to Jasmine for her humor and thoughtfulness towards Richard. We're also grateful to Kevin for great food and for Katie for going above and beyond to help us get Richard into Estoria.

Mike Cox

Feb 2026

via Google

They took great care of my uncle when he was needing care.

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Government Inspection History

4 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Nov 20, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 17, 2025

Jan 16, 2025Fire Safety StandardHealth Standard13 citations
  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025

  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025

  • Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025

  • Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025

  • Ensure the activities program is directed by a qualified professional.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2025

Apr 11, 2023Fire Safety StandardHealth Standard11 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023

  • Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023

  • Establish procedures for tracking staff and patients during an emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023

  • Establish roles under a Waiver declared by secretary.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023

  • Have horizontal exits used in accordance with safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023

Aug 23, 2019Fire Safety StandardHealth Standard9 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 4, 2019

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 4, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2019

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2019

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2019

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2019

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2019

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2019

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Estoria at Norterre Rehabilitation & Recovery offer?

The Estoria at Norterre Rehabilitation & Recovery offers Skilled Nursing / Long Term Care.

Where is The Estoria at Norterre Rehabilitation & Recovery located?

The Estoria at Norterre Rehabilitation & Recovery is located at 2555 Norterre Circle in Liberty, Missouri.

What do families say about The Estoria at Norterre Rehabilitation & Recovery?

Reviewers of this skilled nursing and rehab community consistently praise the compassion and professionalism of nurses, CNAs, and therapy staff, with several calling out specific team members by name. Some reviewers note the facility is understaffed at times, particularly overnight, and mention occasional food shortages and inconsistent meal quality.

How did The Estoria at Norterre Rehabilitation & Recovery do on recent health and safety inspections?

The Estoria at Norterre Rehabilitation & Recovery had 4 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Estoria at Norterre Rehabilitation & Recovery?

Submit the Request Information form on this page to connect with The Estoria at Norterre Rehabilitation & Recovery and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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