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Reviews for Normandy Manor of Rocky River are sharply divided: several families praise attentive staff, skilled nursing/therapy support, and a warm continuum-of-care setting, while at least one reviewer describes a serious incident involving neglect and a confrontation with staff. The community is a long-standing, family-run campus offering multiple levels of care on one site.
AI-generated from reviews and community data.
Normandy Manor of Rocky River is a senior living community in Rocky River, Ohio offering Memory Care, Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 3.7 out of 5 across 45 reviews.
Normandy Manor of Rocky River is a continuing care retirement community in Rocky River, Ohio offering independent living, assisted living, skilled nursing, rehabilitation, and memory care services. The community is designed to provide a continuum of care that adjusts to residents' evolving needs without requiring relocation between care levels.
Independent living residents enjoy private apartments with freedom from daily household responsibilities such as lawn care and laundry, while maintaining access to on-site support services. Assisted living provides individualized care for those requiring additional assistance. The skilled care center offers all-day skilled nursing and rehabilitation services, with memory care available as part of the community's comprehensive offerings.
The community features country club-style dining and engaging social activities designed to promote an active, purposeful lifestyle. Residents have access to personalized service plans developed with consideration of their unique needs and preferences.
Normandy Manor sits on more than 30 acres of landscaped and wooded grounds in Rocky River, positioning residents near Lake Erie, Cleveland Metroparks, Cleveland Hopkins International Airport, and various city attractions while maintaining proximity to nature. The community has been family-owned and operated by the Orlean family since 1986.
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Help Me Choose3.7overall · 45 ratings combined
3.7★ on Google (45)
Barbara Blatt
Mar 2026
I came for the "Understanding & Responding to Dementia" event, which was open to the public. As a caregiver to my husband, I found the event very insightful. The whole campus is beautiful, and specifically the Lakeside Assisted Living facility is incredible. The staff there were very welcoming and helpful with any questions I had. The lunch was great!
Kris Soto
Jan 2026
I want to give a huge shout out to the Normandy and their staff especially Emily, Whitney, Keshawn and Davinci who all had a huge part in my uncle’s care. From start to finish, I had to do absolutely nothing but visit because everything was taken care of for us. They paid close attention to our needs and took over from there. I could not ask for better care than what we are receiving and that also includes his team of occupational and physical therapist. Thank you all for the smooth transition from the hospital to your facility. We could not be any happier. 💙
Aya Abuoun
Nov 2025
⚠️ WARNING: Do NOT bring your loved ones to Normandy Care Center ⚠️ I had one of the worst experiences ever while visiting my mother here. When I arrived, she didn’t even have water and this isn’t the first time. I asked a nurse about it, and she grabbed an old, dirty cup from the floor to fill it. I had to ask her to please use a clean one. She finally did, but then filled it with ice, and I asked her to pour some of it out since my mom doesn’t like it too cold. Then an aide came out, said she’d take care of it, but started giving me dirty looks. When I asked what her problem was, she threw trash on the ground and acted like she wanted to fight me right there in front of everyone. When I calmly asked if I could say goodbye to my mother, they actually called the police on me. The police showed up, didn’t do anything, and even told me they get calls from this place all the time and that it’s a horrible facility. My mother has been neglected and mistreated here, and they keep trying to hide it. This place has serious issues from staff attitude to patient care. Please, for your loved one’s safety and dignity, do not bring them here. They deserve real care and compassion, not this kind of treatment.
Lynn Ward
Aug 2025
My husband and his mother both resided at Normandy in the last months of their lives, and I cannot say enough good things about the facility and their staff. Everyone was kind during our visits and they went the extra mile to make sure that our loved ones’ needs were met. It truly seemed like everyone enjoyed working there and attending to my husband’s and his mother’s needs, which was a comfort to me. They helped me handle all of the paperwork involved in registration, and they signed my husband and mother in law up for all available services, from eye exams to counseling. My husband suffered from ALS and required vigilant and frequent care, including being fed a modified diet, the use of a Hoyer Lift to move from his bed to his power wheelchair, and the use of a ventilator. Staff were very responsive to his medical needs, working closely with his Hospice team, and they also took extra time to make sure his emotional needs were met as he faced a challenging illness and premature death. Just prior to his passing, we held an early birthday party for our little boy, and the staff joined in singing to him, gave him balloons, and signed a card for him. I have a degree in Recreation Management so I am very familiar with long term care facilities and all the “behind the scenes” details it takes to keep them running smoothly. I was impressed with the varied array of activities offered at Normandy and I highly recommend Normandy to any family who is facing the need for skilled nursing care for a loved one
Erik W. Helgesen
Dec 2024
Great, friendly staff that goes out of their way to be helpful. The rooms are really nice and well maintained by maintenance and housekeeping. The food is fantastic with a variety of menu choices for each meal. The dining areas are clean and really well decorated. The Normandy offers a wide variety of activities from games to gardening. All in all this a great place to live.
8 inspection visits in the last three years, 54 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 27, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 27, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2024
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Sep 11, 2024
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 22, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 11, 2024
Meet requirements for sections of health care facilities separated by fire resistive construction.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2024
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 11, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 6, 2024
Keep residents' personal and medical records private and confidential.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 6, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 6, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 6, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 22, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 17, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 17, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 17, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 15, 2022
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 15, 2022
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 15, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2022
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2022
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2022
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2022
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2022
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2022
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2022
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2022
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2019
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2019
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2019
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2019
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2019
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2019
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2019
Properly provide smoke detection systems in areas open to corridors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2019
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2019
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2019
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2019
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2019
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2019
Dispose of garbage and refuse properly.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 12, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Normandy Manor of Rocky River offers Independent Living, Memory Care and Skilled Nursing / Long Term Care.
Normandy Manor of Rocky River is located at 22709 Lake Rd in Rocky River, Ohio.
Reviews for Normandy Manor of Rocky River are sharply divided: several families praise attentive staff, skilled nursing/therapy support, and a warm continuum-of-care setting, while at least one reviewer describes a serious incident involving neglect and a confrontation with staff. The community is a long-standing, family-run campus offering multiple levels of care on one site.
Normandy Manor of Rocky River had 8 government inspection visits in the last three years, with 54 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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