1 / 5CMS Care Compare
Families describe a skilled nursing and rehab facility where many report warm, attentive care from specific nurses and therapists, especially during short-term rehab stays after falls, surgery, or illness. At the same time, a notable number of reviewers describe understaffing, weak oversight from management/the DON, and at least one serious incident involving inadequate hydration monitoring and another involving a resident being harmed while unsupervised outdoors.
AI-generated from reviews and community data.
NHC HealthCare is a senior living community in Saint Charles, Missouri offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 34 reviews.
NHC HealthCare in Saint Charles, Missouri provides skilled nursing and long-term care services. The facility handles both short-term rehabilitation and extended residential stays.
Family experiences with the facility are deeply divided. Several families describe exceptional care from named staff members, nurses like Hema, Jaime, and Mary who "cared for him like he was family," along with aides and therapists who supported recovery with genuine attention. Families of rehabilitation patients report smooth transitions, regular communication, and staff invested in residents' comfort and independence. However, other families report serious concerns: unresponsive management, understaffing leading to incidents like unsupervised falls, and staff appearing inattentive during shifts. One family wrote of finding their loved one "fallen on the floor, staff had no idea." These accounts point to inconsistency in oversight and accountability across the facility.
Food and activities receive positive mentions when they occur, one family noted staff ensuring their mother received the nutrition and protein she needed despite appetite challenges. The cleanliness and doctor involvement are praised by some families.
The facility holds a 3.6 out of 5 Google rating based on 34 reviews, reflecting this polarization between strong rehabilitation outcomes and serious management and safety concerns.
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Help Me Choose3.6overall · 34 ratings combined
3.6★ on Google (34)
Sharon Sidebottom
Mar 2026
Wow, what a wonderful place. The entire staff was so caring and wonderful. Special thanks to Donna, Tyler And Justin, the physical therapists who helped me SO much in regaining mobility (I had a broken leg and ankle). Special thanks to Hema who took such good care of me. The techs and CNAs were kind and caring. The food was great! Also, the social workers went above and beyond to help me with follow-up care when I returned to my home.
Cheri L
Feb 2026
Management is a big mess. The DON stays n her office and avoids conflict or interaction with staff or patients. Management doesn't know how to discipline staff or take accountability for their staffs behavior, they blame the nurses for not "watching their hall". Nurses work short on aids and with no medication tech....all the time, everything put on their shoulders with 25-30 patients to 1 nurse. The doctor thinks she owns the place, yells at staff as if she pays their own bills. Even yells at patients and family members if she does come out of her office, majority of the time the patients have no idea who the doctor is and has never physically seen her.
Janet Figge
Dec 2025
When my 80 year old mother was injured, she required rehab and nursing care. I chose NHC after careful research and I can confirm they are true to their values and mission of quality care! The staff is amazing and attentive and the facility is a high standard of clean. We did not have to worry at all and slept great knowing Mom was in good hands. Truly everyone on the team was invested in Mom's care. We received updates often and I can't thank the staff enough for taking such good care of her.
Erik Luna
Jun 2025
Unprofessional. Uneducated.<br><br>If your only chooses are between here and passing away... start making arrangements.<br><br>I'm in over 200 facilities a year for my job. When I see "the horseshoe" of wheelchairs so 1 staff member can observe 8+ residents. I know you're short-staffed.<br><br>Yet you have enough staff to stand around and watch while even more staff argues with patient's families, and police officers.
Mark Powers
Jun 2025
I recently had the opportunity to meet the staff here when we placed my mom in their care. I have nothing but gratitude and deep respect for everyone I met and worked with. From the time my mom arrived until the day she passed she was treated with kindness and respect. It was as if she was part of their family. Her care was excellent. Everyone we encountered were friendly, professional and caring. Our only regret is that we didn't find them sooner. If you have a need for long term care or rehab, I highly recommend this place. They consistently anticipated our questions and needs and addressed them perfectly. Hats off to everyone at NHC, residents and staff alike, keep doing what you do.
4 inspection visits in the last three years, 38 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 29, 2024
Develop Emergency Preparedness policies and procedures.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 29, 2024
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 29, 2024
Meet requirements for the use of electrical equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 29, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 29, 2024
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2024
Meet other general requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2024
Have an enclosure around a vertical opening shaft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2024
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2024
Protect each resident from the wrongful use of the resident's belongings or money.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 12, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 23, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 23, 2022
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 23, 2022
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 23, 2022
Establish policies and procedures including evacuation.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 23, 2022
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2022
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2022
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2022
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2022
Have an enclosure around a vertical opening shaft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2022
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2022
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2022
Meet other general requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2022
Have proper medical gas storage and administration areas.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 5, 2019
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 5, 2019
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 5, 2019
Have properly located and lighted "Exit" signs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 5, 2019
Observe each nurse aide's job performance and give regular training.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 5, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
NHC HealthCare offers Skilled Nursing / Long Term Care.
NHC HealthCare is located at 35 Sugar Maple Lane in Saint Charles, Missouri.
Families describe a skilled nursing and rehab facility where many report warm, attentive care from specific nurses and therapists, especially during short-term rehab stays after falls, surgery, or illness. At the same time, a notable number of reviewers describe understaffing, weak oversight from management/the DON, and at least one serious incident involving inadequate hydration monitoring and another involving a resident being harmed while unsupervised outdoors.
NHC HealthCare had 4 government inspection visits in the last three years, with 38 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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