35 Sugar Maple Lane
3.6(34 ratings)· Saint Charles average: 3.6
1 / 5CMS Care Compare
Families describe a skilled nursing and rehab facility where many report warm, attentive care from specific nurses and therapists, especially during short-term rehab stays after falls, surgery, or illness. At the same time, a notable number of reviewers describe understaffing, weak oversight from management/the DON, and at least one serious incident involving inadequate hydration monitoring and another involving a resident being harmed while unsupervised outdoors.
AI-generated from reviews and community data.
NHC HealthCare is a skilled nursing / long term care community in Saint Charles, Missouri.
Families rate NHC HealthCare 3.6 out of 5 based on 34 Google reviews.
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Help Me Choose3.6overall · 34 ratings combined
3.6★ on Google (34)
Sharon Sidebottom
Mar 2026
Wow, what a wonderful place. The entire staff was so caring and wonderful. Special thanks to Donna, Tyler And Justin, the physical therapists who helped me SO much in regaining mobility (I had a broken leg and ankle). Special thanks to Hema who took such good care of me. The techs and CNAs were kind and caring. The food was great! Also, the social workers went above and beyond to help me with follow-up care when I returned to my home.
Cheri L
Feb 2026
Management is a big mess. The DON stays n her office and avoids conflict or interaction with staff or patients. Management doesn't know how to discipline staff or take accountability for their staffs behavior, they blame the nurses for not "watching their hall". Nurses work short on aids and with no medication tech....all the time, everything put on their shoulders with 25-30 patients to 1 nurse. The doctor thinks she owns the place, yells at staff as if she pays their own bills. Even yells at patients and family members if she does come out of her office, majority of the time the patients have no idea who the doctor is and has never physically seen her.
Janet Figge
Dec 2025
When my 80 year old mother was injured, she required rehab and nursing care. I chose NHC after careful research and I can confirm they are true to their values and mission of quality care! The staff is amazing and attentive and the facility is a high standard of clean. We did not have to worry at all and slept great knowing Mom was in good hands. Truly everyone on the team was invested in Mom's care. We received updates often and I can't thank the staff enough for taking such good care of her.
Erik Luna
Jun 2025
Unprofessional. Uneducated.<br><br>If your only chooses are between here and passing away... start making arrangements.<br><br>I'm in over 200 facilities a year for my job. When I see "the horseshoe" of wheelchairs so 1 staff member can observe 8+ residents. I know you're short-staffed.<br><br>Yet you have enough staff to stand around and watch while even more staff argues with patient's families, and police officers.
Mark Powers
Jun 2025
I recently had the opportunity to meet the staff here when we placed my mom in their care. I have nothing but gratitude and deep respect for everyone I met and worked with. From the time my mom arrived until the day she passed she was treated with kindness and respect. It was as if she was part of their family. Her care was excellent. Everyone we encountered were friendly, professional and caring. Our only regret is that we didn't find them sooner. If you have a need for long term care or rehab, I highly recommend this place. They consistently anticipated our questions and needs and addressed them perfectly. Hats off to everyone at NHC, residents and staff alike, keep doing what you do.
NHC HealthCare offers Skilled Nursing / Long Term Care.
NHC HealthCare is located at 35 Sugar Maple Lane in Saint Charles, Missouri.
Families describe a skilled nursing and rehab facility where many report warm, attentive care from specific nurses and therapists, especially during short-term rehab stays after falls, surgery, or illness. At the same time, a notable number of reviewers describe understaffing, weak oversight from management/the DON, and at least one serious incident involving inadequate hydration monitoring and another involving a resident being harmed while unsupervised outdoors.
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