Richard Coughlin
Mar 2026
I got there on a Friday and did not have a call button until the following Monday. Insurance stopped coverage, and Bria never told me about it. They were always late getting back to me when anything was requested, but they always had an excuse. One time, they explained a 1-hour delay was due to "shift change." First, shift change should not be an excuse. Second, shift change should not take an entire hour. This is just a small part of what it was like. At one point, I considered just walking out, even if it was AMA.
