Chiquita Young
Jun 2023
We can't get one good caregiver with this company!!! I'm starting to think they hire anyone who walks in.
New Hope In-Home Care
1630 S Jefferson Ave3.3(19 ratings)· Cookeville average: 4.2
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1 / 3Quick Facts
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
New Hope In-Home Care is a home health and hospice provider in Cookeville, Tennessee, holding a 3.3 out of 5 rating from 19 Google reviews. The reviews that are visible describe significant problems with caregiver reliability and professionalism, with almost no positive feedback shared. Families considering this provider may want to ask pointed questions about staffing consistency before committing.
What reviewers praise
- A couple of reviewers mention having one good caregiver
What reviewers flag
- Multiple reports of caregivers not showing up for scheduled shifts
- Multiple reviewers describe rude or unprofessional staff behavior
- One report of caregivers not completing required care tasks
- One report of office staff having poor attitudes on the phone
AI-generated from reviews and community data.
New Hope In-Home Care is a home care agency serving Cookeville, Tennessee offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 3.3 out of 5 across 19 reviews.
About New Hope In-Home Care
New Hope In-Home Care is an agency that provides at-home care services to clients in Cookeville, Tennessee.
Reviewers consistently report concerns about caregiver reliability and professionalism. Multiple families described caregivers who were inattentive during visits, spent time on personal devices rather than performing assigned tasks, and sometimes failed to show up on scheduled days. One reviewer noted that "workers don't work they sit on there phones during time they are suppose to be working." Families also reported difficulty finding consistent, dependable caregivers through the agency.
Types of Care at New Hope In-Home Care
At-Home Care
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Help Me ChooseReviews of New Hope In-Home Care
3.3overall · 19 ratings combined
3.3★ on Google (19)
Bradley Brown
Oct 2022
No hope.
Melissa Langdon
Mar 2022
Very unprofessional company....only had 1 good caregiver from this company! The night girl was downright LAZY and had a horrible attitude...never even spoke when she walked in the door or when she left! Didn't do any of the work she was supposed to do! She sat on her phone and stared into space for hours! On weekends, it was always hit or miss if they would even send anyone! Clearly do not care about their clients! I spoke with 2 different girls on the phone who also had horrible attitudes and needed better job training! So glad to be rid of this company! My dad deserves much better!!!
Càrolyn Mesler
Sep 2020
Rude to clients workers don’t work they sit on there phones during time they are suppose to be working they. Get paid for this and some even leave early. There are days they don’t show at all
Frequently Asked Questions
What types of care does New Hope In-Home Care offer?
New Hope In-Home Care offers At-Home Care.
Where is New Hope In-Home Care located?
New Hope In-Home Care is located at 1630 S Jefferson Ave in Cookeville, Tennessee.
What do families say about New Hope In-Home Care?
New Hope In-Home Care carries a 3.3 out of 5 rating from 19 Google reviews. The reviews that are visible describe significant problems with caregiver reliability and professionalism, with almost no positive feedback shared. Families considering this provider may want to ask pointed questions about staffing consistency before committing. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit New Hope In-Home Care?
Submit the Request Information form on this page, or contact New Hope In-Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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