imasahm
Mar 2026
Let me state at the outset that getting New Haven to STOP pulling money from my My mother-in-law's bank account is taking an act of congress!! She has been gone since December (hospital) and I think New Haven knew they were not going to allow her to return due to a pressure wound, but they allowed us to think she could. So they continued withdrawing December and January. After that, we moved her elsewhere because they refused to let her come back - on short notice, leaving us scrambling to find another place. (hence, 3 stars) We have had a permanent stop pay filed against them, and our bank has had to pull back $5300, $4400, $8800, and today, 3/10/2026, $3500. We have now been forced to notify the AG Office to hopefully stop them from attempting anymore withdrawals. (hence, 3 stars) With that said, we chose New Haven because we loved the room sizes, layout and ease of getting around. The staff was phenomenal, with one exception of an aid who was being hateful and physical with her, but I straightened that aide out real quick and, to my knowledge, it never happened again. The outside is not attractive, with no covered pickup/delivery, but that's a minor rub. The inside and the staff makes up for any outside shortcomings. The food was good, activities were abundant and cleanliness was excellent. He clothes were lost and we were given someone else's clothes, unbeknownst to us - so better attention to laundry could be a big improvement. All in all, as long as you plan to leave your loved one there, I think you would like New Haven. We wish we could have resolved our issues without having to report to the AG Office, but it is now in their hands.
