New Haven Assisted Living and Memory Care of Wylie

imasahm

Mar 2026

via Google ↗

Let me state at the outset that getting New Haven to STOP pulling money from my My mother-in-law's bank account is taking an act of congress!! She has been gone since December (hospital) and I think New Haven knew they were not going to allow her to return due to a pressure wound, but they allowed us to think she could. So they continued withdrawing December and January. After that, we moved her elsewhere because they refused to let her come back - on short notice, leaving us scrambling to find another place. (hence, 3 stars) We have had a permanent stop pay filed against them, and our bank has had to pull back $5300, $4400, $8800, and today, 3/10/2026, $3500. We have now been forced to notify the AG Office to hopefully stop them from attempting anymore withdrawals. (hence, 3 stars) With that said, we chose New Haven because we loved the room sizes, layout and ease of getting around. The staff was phenomenal, with one exception of an aid who was being hateful and physical with her, but I straightened that aide out real quick and, to my knowledge, it never happened again. The outside is not attractive, with no covered pickup/delivery, but that's a minor rub. The inside and the staff makes up for any outside shortcomings. The food was good, activities were abundant and cleanliness was excellent. He clothes were lost and we were given someone else's clothes, unbeknownst to us - so better attention to laundry could be a big improvement. All in all, as long as you plan to leave your loved one there, I think you would like New Haven. We wish we could have resolved our issues without having to report to the AG Office, but it is now in their hands.

Debbie Willis

Sep 2025

via Google ↗

Both of my parents have lived at New Haven in Wylie. Three years ago my father lived in the Memory Care side. Recently my mother lived in the Assisted Living side. The care they both received was wonderful. The director, the chefs, the caregivers , and the program coordinator were all involved in the wellbeing of both my parents. I felt confident in the care they received and knew they were being loved on when I couldn’t be with them.

Anthony Goodson

Feb 2024

via Google ↗

Not only is this building well kept, beautiful, and new, the bells and whistles don't tell half the story. The care here is excellent, the patients here are happy and Yashica is top notch as an administrator. My company which works with company couldn't be more happy with the service and our clients that live here says the same. I make it a point to make a visit weekly and leave motivated. WHAT A PLACE! Thanks Yashica and staff for a friendly attitude helpful and inviting environment

Deonte Ride

Nov 2023

via Google ↗

Nice facility and very nice and caring staff. Ms. Washington is awesome. She is the sweetest person and she makes sure all residents needs are met.

Shelli Smith

Sep 2023

via Google ↗

I have been a social worker for a long time. I have rarely seen a facility that offers such great care to their patients. It starts at the top and Yashica as the ED sets her staff apart. They are so caring and sweet to their patients. When the time comes for me to place my mother somewhere, New Haven is my first choice, bar none.