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Genuine Home Health Services

520 Central Pkwy E #110

5(18 ratings)· Plano average: 4.4

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Quick Facts

Medicare quality
3.0 of 5 stars

Home Health Compare

Medicare certified
Since 2007
Nurse availability
Head nurse available 24 hours a day
Therapy services
Includes physical and occupational therapy staff
Pricing info
No pricing published, must contact directly

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families describe Genuine Home Health Services in Plano as a responsive, compassionate at-home care provider, with especially strong praise for head nurse Beena George and her team of therapists. Reviewers consistently mention quick service, clear communication, and being treated with dignity. All available feedback comes from Google reviews, with no complaints noted in the provided material.

What reviewers praise

  • Highly praised head nurse, Beena George
  • Responsive physical and occupational therapists
  • Quick turnaround getting therapy services started
  • Staff treated patients with respect and dignity
  • Clear, ongoing communication with families

What reviewers flag

  • No published pricing information available

AI-generated from reviews and community data.

Genuine Home Health Services is a home health agency serving Plano, Texas offering At-Home Care and Home Health. Families rate it 5.0 out of 5 across 18 reviews.

About Genuine Home Health Services

Genuine Home Health Services is a Medicare-certified home health agency serving clients in Plano, Texas since 2007. The agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.

The agency holds a CMS quality star rating of 3.0 out of 5 stars. Google reviews are uniformly positive across 18 ratings, with reviewers consistently praising the team's responsiveness, clinical skill, and personal attention. Families noted that staff were prompt, communicative, and treated clients with genuine care. One reviewer wrote, "They all treated her wonderfully like a person not just a patient."

Types of Care at Genuine Home Health Services

At-Home CareHome Health

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Reviews of Genuine Home Health Services

5overall · 18 ratings combined

5★ on Google (18)

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Janet

Mar 2026

via Google ↗ · Report

Our family is incredibly grateful for the compassionate care and support we received from this home healthcare company while caring for my father-in-law. During a very emotional and challenging time, they provided not only professional care but also reassurance and guidance every step of the way. Beena was truly exceptional. She made herself available 24 hours a day and always took the time to patiently talk us through any questions or concerns we had regarding my father-in-law’s condition. Knowing we could reach her at any time gave our family tremendous peace of mind. As my father-in-law’s needs changed, they were proactive in helping us arrange additional services quickly and seamlessly. Their coordination and attention to detail made what could have been overwhelming feel manageable. We highly recommend this team to any family seeking compassionate, responsive, and dependable home healthcare support. Their care made a meaningful difference in our lives.

Toby Bittenbender

Oct 2025

via Google ↗ · Report

My Dad had Heart Surgery a few months ago. We had several home health services to choose from and I am so glad we went with Genuine Home Health. Beena has been amazing from the start. She put together a great team to help take care of Dad. From Felix with Physical Therapy to Crystal with Occupational Therapy to Gail that comes in to aide with tasks. Everyone has been amazing. They have all treated my Dad with the utmost respect and dignity. I have nothing but praise and gratitude. Will recommend to everyone I know that need these type of services. Thank you..Thank you...Thank you!!!

Diane Nepomnick

Sep 2025

via Google ↗ · Report

Genuine Healthcare has been amazing. Beginning with their Head Nurse, Beena George, who is competent, compassionate and knowledgeable in assessing the needs of the patient. And she is a great “matchmaker” in finding just the right therapists for the unique needs and personality of the patient.

Theresa Brunner

Sep 2025

via Google ↗ · Report

This is the best home health company my mother has had. Beena and Tanequa are very attentive, excellent nurses. The physical therapist Walter and AJ were great! My Mom loved working with AJ and looked forward to his visits. They all treated her wonderfully like a person not just a patient! Highly, highly recommend!

Rockie Marvel - Marvel Home Team

Feb 2025

via Google ↗ · Report

We have had a great experience with Genuine Home Health Services. My mother-in-law needed PT and they were out quickly. Shrillis the therapist is skilled and caring. Mom loved her. Beena who is in charge is a wonderful Nurse and is very knowledgeable. She explained everything in detail and is a wealth of knowledge. They were always prompt and stayed in communication. I highly recommend them and their services.

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By submitting, you're okay with us and Genuine Home Health Services reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

Genuine Home Health Services is a Medicare-certified home health agency (certified since 2007). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

Hospital outcomes

  • Discharged to the community71%US 80%Same as
  • Preventable hospital visits during care (lower is better)13%US 11%Same as

How patients did

  • Care started within 2 days of referral73%US 94%
  • Patients got better at walking or moving around92%US 83%
  • Patients got better at getting in and out of bed94%US 83%
  • Patients got better at bathing78%US 86%
  • Patients' breathing improved89%US 85%
  • Patients got better at taking medications correctly100%US 81%
  • Patients who had a fall with major injury (lower is better)5%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations60%US 61%

Service area

Genuine Home Health Services reports serving 54 ZIP codes, including Dallas, Plano, Garland, Mckinney, Mesquite, Richardson, Allen, Carrollton, Rowlett, Anna and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 679631. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Genuine Home Health Services offer?

Genuine Home Health Services offers At-Home Care and Home Health.

How much does Genuine Home Health Services cost?

Genuine Home Health Services has not published its pricing. For context, communities in Plano that publish rates start around $3,786 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Genuine Home Health Services located?

Genuine Home Health Services is located at 520 Central Pkwy E #110 in Plano, Texas.

What do families say about Genuine Home Health Services?

Genuine Home Health Services carries a 5.0 out of 5 rating from 18 Google reviews. Families describe Genuine Home Health Services in Plano as a responsive, compassionate at-home care provider, with especially strong praise for head nurse Beena George and her team of therapists. Reviewers consistently mention quick service, clear communication, and being treated with dignity. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Genuine Home Health Services?

Yes. Genuine Home Health Services is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.

Do I need a referral to use Genuine Home Health Services?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Genuine Home Health Services?

Submit the Request Information form on this page, or contact Genuine Home Health Services directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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