MyLivingChoice

New England Homes for the Deaf

154 Water Street

4.5(32 ratings)· Danvers average: 4.4

New England Homes for the Deaf, photo 11 / 5

Quick Facts

Total units
81
Medicare rating
4 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
81
Communication access
Staff communicate with residents using sign language
Specialization
Skilled nursing community dedicated to deaf residents

What Families Think

New England Homes for the Deaf is a skilled nursing and long-term care community in Danvers, MA, that specifically serves deaf and hard-of-hearing residents using sign language. Reviewers generally describe a caring, communicative staff and a clean environment, though one review raised concerns about staff attitude toward residents.

The Good

  • Staff use and are often fluent in sign language
  • Responsive nursing leadership who keep families updated
  • Active activities director organizing outings and events
  • Clean, warm, hospital-like atmosphere
  • Overall 4.5-star rating from families

The Bad

  • One report of staff speaking negatively about deaf residents
  • One reviewer described lack of friendly staff attitude
  • No published pricing information available

AI-generated from reviews and community data.

New England Homes for the Deaf is a senior living community in Danvers, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Salon / Barber. Families rate it 4.5 out of 5 across 32 reviews.

About New England Homes for the Deaf

New England Homes for the Deaf is a skilled nursing and long-term care community in Danvers, Massachusetts, licensed for 81 residents. The facility specializes in serving deaf and hard-of-hearing seniors, with staff trained in sign language communication.

Families consistently praise the activities program and cultural competency. The activities director and team organize outings, in-house events, and visiting services like monthly hair styling. Multiple reviewers highlight a clean, well-maintained environment and a caring approach to residents. One family noted the staff "use sign language and some are quite fluent." However, one review raised concerns about staff attitudes and alleged negative comments about residents, suggesting inconsistent care experiences across the community.

New England Homes for the Deaf holds a 4.5-star rating across 32 Google reviews, reflecting broadly positive feedback tempered by isolated but serious concerns about interpersonal respect and resident advocacy.

Types of Care at New England Homes for the Deaf

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber

Activities

  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of New England Homes for the Deaf

4.5overall · 32 ratings combined

4.5★ on Google (32)

rachel masters

Oct 2025

via Google

My mom has been there for almost 2 years now and while no nursing home is perfect and some are far from it entirely, this place is and has been so good for my mom. The activities director, Kristina Carnevale and her team are exceptional. They all use sign language and some are quite fluent. They have outings and in house activities including a visiting hair stylist that comes once a month. They encourage and support the residents like no where I've seen before. The nursing staff, headed by Deborah Anastopoulos are excellent. She is retiring but for the past few years has been nothing short of amazing. She responds to emails right away and keeps us posted on our moms current status and needs. Her replacement seems to be similar. Being in NYC, we cannot always be with our mom like we used to which is one draw back but the distance out weighs the worry and stress of having her in a place that offers no communication access and not much atmosphere and support. I'm grateful.

Suzanne D. Rogers

Jul 2024

via Google

Absolutely beautiful!!!! I'm every way this place is so so warm and comforting as soon as you see the front door!!!

Muhammad Matthews

Jun 2022

via Google

Thoughtful caring staff,friendly atmosphere, if you are in need of their services, don't hesitate to reach out to them

Could been better: staff attitude , lack of friendly staffs I’m coda I heard nurses talking bad about deaf residents who lived /current living in the nursing home… it worries me about my family member whose had complained constantly about the staffs. If it was up to me I would’ve taken my family member out of there and place in better place than this one .

Andrew Hadley

Jan 2020

via Google

I deliver produce here staff is always busy making food and helping the elderly ppl there. Seems like a nice place it's very clean inside kind of like a hospital atmosphere but for deaf ppl. I dont know what else to really say I know my friends father lived here for year and he seemed happy. The staff and tenants always seem polite.

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Government Inspection History

3 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 19, 2025Fire Safety StandardHealth Standard20 citations
  • Establish emergency prep training and testing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2025

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 9, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2025

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 12, 2025

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2025

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2025

  • Conduct risk assessment and an All-Hazards approach.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2025

  • Develop Emergency Preparedness policies and procedures.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2025

  • Develop a communication plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025

Mar 21, 2024Fire Safety StandardHealth Standard6 citations
  • Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2024

  • Keep all essential equipment working safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2024

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2024

Oct 27, 2022Fire Safety StandardHealth Standard8 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 30, 2022

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2022

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2022

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2022

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does New England Homes for the Deaf offer?

New England Homes for the Deaf offers Skilled Nursing / Long Term Care.

Where is New England Homes for the Deaf located?

New England Homes for the Deaf is located at 154 Water Street in Danvers, Massachusetts.

What do families say about New England Homes for the Deaf?

New England Homes for the Deaf is a skilled nursing and long-term care community in Danvers, MA, that specifically serves deaf and hard-of-hearing residents using sign language. Reviewers generally describe a caring, communicative staff and a clean environment, though one review raised concerns about staff attitude toward residents.

How did New England Homes for the Deaf do on recent health and safety inspections?

New England Homes for the Deaf had 3 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit New England Homes for the Deaf?

Submit the Request Information form on this page to connect with New England Homes for the Deaf and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at New England Homes for the Deaf? Claim this listing to update photos, pricing, and details. It's free.

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