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Naples Health And Rehabilitation Center

2900 12th Street N

3.5(91 ratings)· Naples average: 4.5

Naples Health And Rehabilitation Center, photo 11 / 3

Quick Facts

Total units
120
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120
Visiting hours
Open visitation, but doors lock after 9pm
Location note
Located near major hospitals in Naples
Services offered
Includes hospice and respite care alongside rehab

What Families Think

Reviews of this Naples skilled nursing facility are sharply divided: some families describe attentive, caring staff and clean conditions during rehab stays, while others report serious concerns about cleanliness, staffing levels, and management responsiveness. The facility offers short-term rehab, long-term care, respite, and hospice services, but reviewer experiences vary widely.

The Good

  • Staff described as caring and attentive by some families
  • Positive rehab outcomes reported, including a 47-day stay
  • Therapy staff noted as skilled despite being overworked
  • Residents observed clean and engaged during a tour

The Bad

  • Multiple reports of strong odors, dirt, or mold smell
  • Multiple mentions of understaffing and overworked CNAs
  • One report of frequent management turnover and lack of accountability
  • One report of a fire caused by faulty maintenance

AI-generated from reviews and community data.

Naples Health And Rehabilitation Center is a senior living community in Naples, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 91 reviews.

About Naples Health And Rehabilitation Center

Naples Health and Rehabilitation Center is a skilled nursing facility in Naples, Florida, offering short-term rehabilitation, long-term care, and respite services. The community is conveniently located near major hospitals.

The center provides physical, occupational, and speech therapies customized to individual care needs. Staff emphasize strong clinical outcomes and a higher standard of care, with a mission centered on respect, support, dignity, and integrity.

The facility encourages residents to participate in activities that promote independence and socialization. A comfortable dining environment is available with activities offered prior to meal service.

The community is situated near attractions including Meadowlands Racetrack and Casino, as well as shopping and dining options. Visitation is welcome at any time; front doors lock after 9:00 PM for resident safety.

Types of Care at Naples Health And Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Naples Health And Rehabilitation Center

3.5overall · 91 ratings combined

3.5★ on Google (91)

Shut The Fish Up Fishing Channel

Jul 2026

via Google

I had my father in this facility and I must say they took the time to listen to my concerns and they were great with the care and the follow through. Everyone was helpful and kind. I will definitely take my father there again for rehab. He spent 47 days there and I visited every day. It may not be the newest building in Naples it it was definitely the best care and service. Thank you Naples Health and Rehab for all the hard work you do. I know My father was not easy to deal with but you all made it seem effortless.

Lisa Smith

Jul 2026

via Google

I was pleasantly surprised with Naples Health and Rehab. The building is older, but very clean. And more importantly, the residents were all clean, smiling, and engaging when I toured. I was able to spend several hours in the facility, observing staff and residents. I met a lot of very caring staff members who are there for all the right reasons. At the end of the day the most important factor in nursing home choice is how your loved one will be treated. After a lengthy visit I can say I would be comfortable entrusting the Naples Health and Rehab staff with the care of my loved one.

Rodiana Andis

Jun 2026

via Google

This rehab/nursing home is the worst place. If you or your loved ones end up in this place please be aware that it’s a disgusting, dirty, smells like mold, poop and sewage everyday. Some of the staff is helpful but others are not. This place loves keeping their patients medicated so they have no voice to complain about anything. Please do yourself a favor and don’t ever send anyone that you love to this place. The state should investigate and shut this place down for good. We had a family member that was admitted here and instead of seeing improvement on their health the family member majorly declined. The therapist are okay but they are over worked, under staffed and work with limited equipment to help patients improve on their skills and overall health. This place feels more like a hospice than a rehab, all they are looking for is collecting money from Medicare/Medicaid. I can not image anyone giving this place a 5 star review because it’s far from that. I’ve spent enough hours inside this facility to know that the patients are all heavily medicated, staff like CNA’s are overwhelmed and over worked and management couldn’t give a damn about your complaints. No matter what you state they brush it off and don’t do anything about. I DO NOT RECOMMEND THIS FACILITY TO ANYONE.

Jason Pierce

May 2026

via Google

If I could give zero stars to Naples Health and Rehabilitation Center, I would. This place is an absolute disaster. The “General Manager” position seems to be a revolving door, so there is never any accountability for anything. Problems never get fixed because leadership constantly changes and nobody takes responsibility. Walking through the halls is heartbreaking. Residents scream for help while staff appear overwhelmed, miserable, and completely defeated. The atmosphere feels depressing and neglected. The smell of dirty diapers and urine hits you the second you walk in the building. The facility itself is falling apart and honestly feels like it should be condemned. There was even a fire caused by a heater because maintenance is practically nonexistent, and the fire department had to respond. That alone should tell you everything you need to know about the condition of this place. Trying to contact anyone there is almost impossible. For TWO YEARS the excuse has been that “the phone lines are being upgraded.” Nobody answers. Nobody calls back. You’d have a better chance of winning the lottery than getting communication from this facility. Families trust nursing homes to care for the people they love. This place feels like the exact opposite of care. It feels neglected, chaotic, and hopeless. Do yourself and your loved ones a favor and look elsewhere.

Patrick Dawn

Nov 2025

via Google

I came in to visit my uncle and ran into some very nice respectful staff Members attitude was great very polite, but there was one thing that caught my attention. A young woman working very hard Sweating carrying boxes and helping other staff members with things that they need I believe her name was Elvia great attitude great person Beautiful personality.

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Government Inspection History

8 inspection visits in the last three years, 56 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 6, 2026Fire Safety StandardHealth Standard12 citations
  • Have policies on smoking.

    Severity J of L: immediate jeopardy, isolatedCorrected Mar 27, 2026

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity J of L: immediate jeopardy, isolatedCorrected Mar 27, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedCorrected Mar 27, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 6, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 6, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 6, 2026

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

May 30, 2025Health Complaint3 citations
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 23, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 23, 2025

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 23, 2025

Apr 10, 2025Health Complaint1 citation
  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 9, 2025

Aug 8, 2024Health Complaint1 citation
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 8, 2024

Mar 28, 2024Health Complaint1 citation
  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 28, 2024

Nov 30, 2023Fire Safety StandardHealth ComplaintHealth Standard13 citations
  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2023

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2023

  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 30, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 30, 2023

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2023

Aug 25, 2023Health Complaint6 citations
  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Sep 26, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 26, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 26, 2023

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 26, 2023

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 26, 2023

  • Observe each nurse aide's job performance and give regular training.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 26, 2023

Jan 6, 2022Fire Safety StandardHealth Standard19 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 3, 2022

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 4, 2022

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 13, 2022

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 6, 2022

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 6, 2022

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 6, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 6, 2022

  • Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 6, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2022

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2022

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2022

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2022

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2022

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2022

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2022

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Naples Health And Rehabilitation Center offer?

Naples Health And Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Naples Health And Rehabilitation Center located?

Naples Health And Rehabilitation Center is located at 2900 12th Street N in Naples, Florida.

What do families say about Naples Health And Rehabilitation Center?

Reviews of this Naples skilled nursing facility are sharply divided: some families describe attentive, caring staff and clean conditions during rehab stays, while others report serious concerns about cleanliness, staffing levels, and management responsiveness. The facility offers short-term rehab, long-term care, respite, and hospice services, but reviewer experiences vary widely.

How did Naples Health And Rehabilitation Center do on recent health and safety inspections?

Naples Health And Rehabilitation Center had 8 government inspection visits in the last three years, with 56 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Naples Health And Rehabilitation Center?

Submit the Request Information form on this page to connect with Naples Health And Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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