Mustang Creek Estates of Sachse

Kelly

May 2026

via Google ↗

Our beloved great aunt spent her last nine months of life at Mustang Creek Estates Sachse. The andministrators and caregivers truly gave her their best. It was night and day the difference between Mustang Creek and the previous larger assisted living residence she had lived in for three years. Mustang Creek is designed to feel like Home with an inviting living area that is open to the dining room and the kitchen in the middle, with halls on either side of the home that lead to the residents’ rooms. The housekeeper and caregivers all contribute to keeping the home very clean and bright. There were two caregivers at all times in the homes day and night in the house my aunt was in, which was the dedicated Hoyer lift house. Caregivers can only truly be called such if they GIVE CARE. At Mustang Creek, they do. The administrators strive to make sure the employees are the right fit. When my aunt passed away this past week, the staff comforted us with tears in their eyes. The residents become their family.

Justin Murray

Feb 2026

via Google ↗

Awful

G B

Jan 2026

via Google ↗

My sister became a resident at Mustang Creek Estates in the memory care unit about 3 weeks ago. Her response to their gentle approach, comforting care, and direct supervision has been amazing! She is truly blossoming and it is wonderful to watch.

Wellness Wagons

Nov 2025

via Google ↗

As a Non-Emergency Medical Transportation driver, I have the privilege of visiting many assisted living facilities across the area — and I can confidently say Mustang Creek stands out in the best way. Every time I pick up or drop off residents here, I see how well cared for and respected they are. The facility is always clean, organized, and calm, and the staff consistently shows patience and genuine compassion. I want to give a special acknowledgment to April, the administrator at Building C. She is truly exceptional. April is always professional, warm, and attentive to the needs of every resident. She makes sure transportation is smooth, communicates clearly, and ensures residents are prepared and supported for their appointments. Her leadership is evident in the positive atmosphere throughout the building. From my perspective on the outside looking in — this is a place where people are truly cared for. I would highly recommend this facility to any family searching for a safe and loving home for their loved one.

Megan Ashley

Oct 2025

via Google ↗

If I could give 0 stars I would, I have never come across a business so terrible. My mother in law just passed away 2 days ago from dementia, and she was a resident here for a while.<br>While she was a resident we had a few minor issues, nothing too bad in the beginning. We would bring her clothes, 3 days later they would all be gone. We would bring her bathroom supplies to last the month, they would all be gone a week later. The “nurses” would just give her things to everyone else, wouldn’t even use the wipes etc for my MIL.<br>Then it started getting bad. Since they kept taking the bathroom wipes and not even using them for her, she kept getting very very sick. And since she couldn’t communicate properly, and we trusted the employees, we couldn’t figure out what was wrong. Until she had to be rushed to the ER.<br>They neglected her so badly that she got a UTI, and because they KEPT neglecting her, didn’t treat her, didn’t even tell us, her UTI got so bad she got SEPSIS. Do you know how BAD it has to be for sepsis to occur?<br>And to keep this short(ish) I am skipping over a lot, but after being rushed to the ER she had to stay there almost a month. And then we were able to put her in a really good hospice care.<br>But now that she has passed and we are taking care of everything that follows, it’s come out that the women working at this company STOLE HER WEDDING RING. We have tried and tried to speak to someone about this issue but are met with “we don’t know what you’re talking about, she never had a ring” and just being rude and ofc won’t get us to a manager or owner or anything, keep getting hung up on.<br>IF YOU VALUE YOUR LOVED ONES LIVES & PROPERTY DO NOT TAKE THEM HERE. They do not care, they will abuse your family members, rob you and them blind, and then give you so much attitude.<br>What’s already a horribly tough time has become so much worse for us because of this horrible place. Sorry this was so long, but I’ve also left out so much.