CMS Care Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Mountain View Health Care Center are sharply divided: several families describe compassionate, attentive care during difficult end-of-life situations, while others report serious neglect, including unbathed and unfed residents and slow response times. The facility's 2.5-star rating reflects this inconsistency in experience.
AI-generated from reviews and community data.
Mountain View Health Care Center is a senior living community in Clayton, Georgia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.5 out of 5 across 18 reviews.
Mountain View Health Care Center is a skilled nursing and long-term care community in Clayton, Georgia, licensed for up to 117 residents. All beds are Medicare and Medicaid certified. The facility offers 24-hour staffing with on-site nursing, private rooms and bathrooms, wheelchair accessibility, and a restaurant-style dining room with dietary accommodations.
Additional amenities include medication management, emergency call systems, housekeeping and laundry services, cable or satellite TV, and social activities in gathering spaces. The community is operated as a for-profit corporation.
Reviews are mixed. Some families described exceptional care and attentiveness, particularly during end-of-life transitions, with praise for grooming, room cleanliness, and food adjustments as residents' needs changed. Other reviewers reported serious concerns about responsiveness to resident calls, personal hygiene, and adequate feeding and nursing care. The facility holds a 1 of 5 star rating from CMS.
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Help Me Choose2.5overall · 18 ratings combined
2.5★ on Google (18)
m b
Jun 2024
I’ve never Seen such an abhorrent and disgusting neglected facility. My brother has no other options than to stay there. He’s Got leukemia and Epilepsy and diabetes, which requires nursing care. Yet they have let him be unbathed, unshaven and unfed. We are at wits end trying to figure out what to do about it. Should they be reported and who do you report it to? And each time we try to call him the weight is about 10 or 15 minutes and sometimes you don’t never get through.
LENORA NASH
Jun 2023
Our Mother has been a patient at Mountian View Nursing Home since the first of Feburary 2023. My family has found it to have excellent, caring people. We have had our Mother in two other facilities which were totally unacceptable. Mountian View has been such a blessing to us for the excellent care and compassion they have show our 98 year old Mother. Thank you so much. Dorothy Tyson's Family.
Dawn Singer
Oct 2018
Hospice sent my mother here for respite care the first week of October 2018. She is 87 and because of colon cancer, has chronic diarrhea which she cannot control. She is wheelchair bound and wears Depends. When she had a bowel movement, she rang the bell for help.No one came. She rang several times. Still no one came. So she started yelling for help and her room mate went out to find someone to help her. When they came in-she told my mother yelling would not be tolerated. By this time my mother was upset and crying. She was told they only had 2 people per hall to handle 30 patients and just because she was on Hospice, she would receive no special treatment-that normally they only changed a patient twice a day -once in the morning and once in the evening. How ridiculous is that! Also,my mom who is a retired nurse herself and used to work in a nursing home, said to the lady that brings her food tray one day, "I am a feeder because my hands shake so bad that when I bring the spoon or fork up to my mouth, all the food has fallen off of it." The lady looked at her and made a face and went out in the hallway and said to someone out there, "Ms. Thang in there thinks we're supposed to feed her!" In addition, my mother was playing Bingo the day they offered it and someone came in and said, "What are you doing in here?" and wheeled her back to her room and told her that because she had misbehaved, she was not allowed to participate in any of the activities they offered there. I would not recommend my dog to stay there. They are cold-hearted and have no compassion. Oh and I forgot to mention, when they did send her home, she had dried poop on the back of her legs!
Sherrie Hall
Sep 2018
My stepmom was proud of being there for my dad, but it was a trying time. Life became complicated for her and my family much faster than anyone anticipated. Our dad had been in his last stages of Alzheimer's disease for a while.It was frustrating to witness my dad's health get worse and frightening to think of placing him into a nursing home. It's with that in mind I'd like to share some of the kind attention that the staff of Mountain View Health Care Center had giving to our dad.They gave our dad quality of care they showed a lot of patience to our dad as well to our stepmom. The staff was very professional and it was the best environment we could have placed him in, other than being at home. Thank You, to the staff of Mountain View Health Care Center for the excellent care you gave to our dad. Knowing that our dad was in such good hands brought a sense of peace to our stepmom as well to our entire family. We will never forget you kindness, The family of Mr. Huffman,
Grandma Birthday
Jun 2016
Fabulous staff, incredible experience during a very hard time. We lost my father today, a resident of Mountain View. The staff went out of their way to not only make his transition easier, but they were extremely attentive to our needs as a grieving family. They took exceptional care of him; his room was always spotless and he was well groomed. They adjusted his food as his health began to fail. I would highly recommend this facility.
4 inspection visits in the last three years, 47 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 8, 2025
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 9, 2025
Keep all essential equipment working safely.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 9, 2025
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025
Install proper backup exit lighting.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025
Meet other general requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2025
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 27, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 27, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2023
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2023
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2023
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2023
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity G of L: actual harm, isolatedCorrected Oct 16, 2022
Ensure that residents are free from significant medication errors.
Severity G of L: actual harm, isolatedCorrected Oct 16, 2022
Ensure services provided by the nursing facility meet professional standards of quality.
Severity G of L: actual harm, isolatedCorrected Oct 16, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 16, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2022
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022
Implement a program that monitors antibiotic use.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022
Install a fire alarm system that can be heard throughout the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Mountain View Health Care Center offers Skilled Nursing / Long Term Care.
Mountain View Health Care Center is located at 547 Warwoman Road in Clayton, Georgia.
Reviews for Mountain View Health Care Center are sharply divided: several families describe compassionate, attentive care during difficult end-of-life situations, while others report serious neglect, including unbathed and unfed residents and slow response times. The facility's 2.5-star rating reflects this inconsistency in experience.
Mountain View Health Care Center had 4 government inspection visits in the last three years, with 47 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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