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Reviews for Chatuge Regional Nursing Home are mixed, with several long-term residents and family members praising the caring staff, cleanliness, and activities, while one detailed report describes serious neglect leading to a resident's death. Understaffing is acknowledged even by positive reviewers, and one reviewer noted difficulty reaching the facility by phone.
AI-generated from reviews and community data.
Chatuge Regional Nursing Home is a senior living community in Hiawassee, Georgia offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.7 out of 5 across 7 reviews.
Chatuge Regional Nursing Home is a skilled nursing facility located in Hiawassee, Georgia, serving 112 residents. The facility recently achieved a deficiency-free state survey and emphasizes family-oriented care with personalized attention to each resident's needs.
The nursing department provides skilled care supported by comprehensive services including a Business Office handling admissions and billing, a Dietary Department offering physician-ordered meals and special accommodations, and a Housekeeping and Laundry Department focused on maintaining clean environments and resident dignity. Upon admission, thorough assessments are completed to identify individual needs and develop treatment goals, with ongoing care plan development involving residents and family members.
The Activity Department offers diverse recreation and leisure programming designed to enhance social, memory, and cognitive skills, spiritual needs, and creative expression. Staff and volunteers work to restore residents' interests in hobbies and activities they once enjoyed, recognizing that each resident was previously an active community member. The Social Services Department ensures residents have access to necessary resources and life-enriching experiences.
Visitation policies allow both indoor and outdoor visits with no restrictions on frequency, duration, or number of visitors. Indoor visitation requires no appointment, and compassion care visits are permitted at all times. The facility maintains infection control practices including face coverings for indoor visits, with outdoor visitation available as an option particularly for unvaccinated individuals.
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Help Me Choose3.7overall · 7 ratings combined
3.7★ on Google (7)
Daniel Spivey
Sep 2025
Good morning I am Daniel Edward Spivey I will be transfer to this nursing home this Monday from North Georgia medical center hospital in Gainesville thank you for wanting me I look to living my rest life with you all I am greatfull and thankful for you all I'm excited and blessed to be a resident at the nurse home with you all Daniel Edward Spivey
Joy&Cam “Mom&Son” Rutledge
Jun 2025
I am currently a resident at Chatuge Regional Nursing home and have been here for about 16 months. I am here because I have MS and can no longer care for myself because I am unable to walk anymore. When my husband passed away in 2023 I moved in here from a nursing home in Jonesboro, Georgia. This is the 3rd nursing home I have been in and is by far the best one I have been in. Being in a nursing home is just what it is! It's not "home" and nobody should expect it to be. I do have to say that Chatuge is my home and I have made many friends here with residents and employees. I am well cared for and have very few complaints as far as care I receive. Are they understaffed, yes, but the other 2 homes I was in were understaffed as well. I just think it takes a special person to do what our CNAs and nurses do. It's a very labor intensive job. They are constantly having to move and lift people that can't do much to help and that's not an easy 12 hour job to have to do. They are kicked, slapped, spit on and yelled/cussed at EVERY day. That is not a job most people would ever choose to have. This home is always clean and never smells rank like a lot of other nursing homes do. Finally, we are provided numerous activities and outings that entertain us. We just had a chili cook off where many of the workers brought in home made chili and we all voted on the ones we liked best. It was a lot of fun and we asked them to do it again. Anyway, it's just a great place to be and I would recommend it to anyone in need of a new "home". I love my crew here!! 😘
Janet Tanner
Aug 2024
I would like to respond to the family that states the horrible conditions the grandmother was left in, and was left there for two months. First of all shame on you. If that was my grandmother and ALL of these horrible things were happening and such lack of care/ neglect was found, I would have put my her on my back if I had to and would have hauled her out of there before the Georgia sun went down. My grandmother admitted herself at Chatuge after my grandpa passed away, and spent 12 years there before passing on. She loved it, and I could have not asked for better care. I had other family members there as well, and I have NO complaints or concerns about their care. If there comes a time in my life that I need nursing home placement, Chatuge Regional Nursing Home will be my choice
Concerned Citizen
Jan 2024
They don't even answer their phone bless your heart if you put your loved one there
American Stagers
Oct 2023
This place is a death trap and the lack of care they provided my grandmother led directly to her death. My grandmother went in for a broken hip rehab and while she was there suffered horribly. The staff is NOT properly trained. They are under staffed and do NOT provide the care patience need. My mother witnessed horrible conditions and care for my grandmother. Everyday was a battle to get them to properly care for her. Simple things like feeding her and giving her water were not done. Due to their improper feed of my grandmother she aspirated her food into her lungs. This turned into pneumonia. Do you think they gave her breathing treatment when the dr prefers then? NO. Do you think they used the simple tool she should have breathed into to exercise her lungs??? NO! My mother would check on her 2x a day and realized they wouldn’t help her eat or give water. My mother came in one day to find her upside down about to fall off the bed because the position the staff left her in. They would of shut her door and not check on her. Bed sore always and dirty diapers. This is a place for your loved ones to go and suffer and die. I hope this review saved other lives. I wished we would have know how horrible this facility was and she would still be here with us. Yes a few staff members are qualified but most not. Also they didn’t follow drs orders and even forgot to administer medication that would have prevented my grandmothers death. It has been a heart breaking experience and really they should be completely shut down. On top of all this their lack of hygiene my grandmother contracted COVID from this faculty which lead to her death. I pray that God will have mercy upon the staff their and will change their hearts. Truly take our family’s warning and do anything you can to NOT put your loved one there. We wish we would have never. She was only there 2 short months and passed away.
3 inspection visits in the last three years, 46 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2026
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2026
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2026
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2026
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2026
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2026
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Jul 24, 2024
Respond appropriately to all alleged violations.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 24, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 24, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 24, 2024
Protect each resident from the wrongful use of the resident's belongings or money.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 24, 2024
Provide emergency officials' contact information.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 24, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jul 24, 2024
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 24, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 24, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 24, 2024
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 24, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 24, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 24, 2024
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 24, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 24, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 24, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 24, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 24, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 24, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2024
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2024
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2024
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Jul 24, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2023
Have restrictions on the use of highly flammable decorations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2023
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Chatuge Regional Nursing Home offers Skilled Nursing / Long Term Care.
Chatuge Regional Nursing Home is located at 386 Belaire Drive in Hiawassee, Georgia.
Reviews for Chatuge Regional Nursing Home are mixed, with several long-term residents and family members praising the caring staff, cleanliness, and activities, while one detailed report describes serious neglect leading to a resident's death. Understaffing is acknowledged even by positive reviewers, and one reviewer noted difficulty reaching the facility by phone.
Chatuge Regional Nursing Home had 3 government inspection visits in the last three years, with 46 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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