Marianne Avella
Jul 2024
The CNA's are remarkable. Very efficient, friendly, and pleasant. You can tell they like what they do and it makes a difference.
Monticello House
1048 W Baltimore Avenue, Media, Pennsylvania3.4(5 ratings)· Media average: 4.3
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Quick Facts
- Total units
- 86
- Medicare rating
- 5 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 86
- Inspections
- View history (19 citations)
- Care model
- Part of a LifeCare continuing care retirement campus
- Respite care
- Short-term respite stays available on campus
CMS Care Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Monticello House are mixed and relatively few in number, with strong praise for the CNA staff but serious concerns raised about care quality and communication in other reviews. Two of the five Google reviews describe negligence leading to a health crisis and a lack of transparency about a COVID lockdown, while one reviewer highlights the compassion of the nursing aides.
What reviewers praise
- CNAs described as efficient, friendly, and pleasant
- Part of a larger LifeCare CCRC campus offering multiple care levels
- Respite care available on-site
What reviewers flag
- One report of severe neglect leading to sepsis and kidney failure
- One reviewer described the facility as dirty with infrequent linen changes
- One reviewer said staff were insufficiently trained and understaffed medically
- One reviewer said the facility failed to disclose a COVID lockdown before admission
AI-generated from reviews and community data.
Monticello House is a senior living community in Media, Pennsylvania offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Private Bathroom. Families rate it 3.4 out of 5 across 5 reviews.
About Monticello House
Monticello House is a skilled nursing and long-term care community in Media, Pennsylvania, licensed for up to 86 residents. The facility is Medicare and Medicaid certified across all licensed beds and holds a 5-star overall rating from CMS.
The community is operated as a nonprofit corporation and staffed 24 hours a day with an on-site registered nurse overseeing care. Private rooms with private bathrooms are available, and the facility is wheelchair accessible. Housekeeping and medication management services are provided, along with an emergency call system for resident safety.
Types of Care at Monticello House
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Monticello House
3.4overall · 5 ratings combined
3.4★ on Google (5)
Kara Dunn
Feb 2023
I would give this dump no stars if I could. This review is specifically about Riddle Village's rehab unit. I regret ever allowing my dad to step foot in this facility. DO NOT, UNDER ANY CIRCUMSTANCE, SEND YOUR LOVED ONE HERE. My dad was sent here for vascular and wound care on his foot. Due to the absolute negligence/lack of staff/etc. of this dumpster fire of a facility he developed sepsis and went into full blown kidney failure. They almost killed him. This facility is repulsive/dirty. They don't change the patients linens. They don't clean the rooms. They neglect patients (on any floor you can find patients in their wheelchairs just plopped in front of the television, they are not engaged in any meaningful way). They don't respect the privacy of patients. The staff are not properly trained. They are not sufficiently staffed when it comes to medical personnel. It should be shut down.
Diana Lavender
Aug 2021
Very deceptive facility. After accepting my Uncle for rehab, only THEN did they tell us they had an active COVID case and were in FULL LOCKDOWN. And no one could visit him! They definitely should have told us all of this before we agreed to his transfer and admission. We’re trying to get him transferred out of there ASAP. * I disagree with your response. I’m sorry to say that we were never offered a compassionate care visit during the 4 days he remained at your facility.
Government Inspection History
3 inspection visits in the last three years, 19 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jun 18, 2025Fire Safety StandardHealth Standard5 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 11, 2025
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2025
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2025
May 10, 2024Fire Safety StandardHealth Standard5 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 9, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2024
Install a two-hour-resistant firewall separation.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2024
Install properly constructed and protected linen or trash chutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2024
Jul 13, 2023Fire Safety StandardHealth Standard9 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2023
Install properly constructed and protected linen or trash chutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2023
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2023
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Monticello House offer?
Monticello House offers Skilled Nursing / Long Term Care.
Where is Monticello House located?
Monticello House is located at 1048 W Baltimore Avenue in Media, Pennsylvania.
What do families say about Monticello House?
Monticello House carries a 3.4 out of 5 rating from 5 Google reviews. Reviews for Monticello House are mixed and relatively few in number, with strong praise for the CNA staff but serious concerns raised about care quality and communication in other reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How did Monticello House do on recent health and safety inspections?
Monticello House had 3 government inspection visits in the last three years, with 19 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Monticello House?
Submit the Request Information form on this page, or contact Monticello House directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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