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Monroe Manor, photo 11 / 2

Quick Facts

Total units
98
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
98

What Families Think

Reviewers describe Monroe Manor as a small, close-knit skilled nursing facility where several staff members are praised by name for warmth and attentiveness, especially around physical therapy and rehab care. At the same time, a few reviewers raised serious concerns about night-shift responsiveness, staffing shortages, and a past bedbug issue, showing a split experience depending on shift and timing.

The Good

  • Staff praised by name for kindness and attentiveness
  • Physical therapy team well-regarded for rehab recovery
  • Meal quality and quantity praised by multiple reviewers
  • Small, home-like feel described as filled with love

The Bad

  • One report of night-shift staff not turning patients as needed
  • One reviewer described being short-staffed and slow to answer calls
  • One report of a past bedbug problem
  • No published pricing information available

AI-generated from reviews and community data.

Monroe Manor is a senior living community in Jay, Oklahoma offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 43 reviews.

About Monroe Manor

Monroe Manor is a skilled nursing and long-term care facility in Jay, Oklahoma, licensed for 98 residents. The community serves patients recovering from injury as well as those requiring ongoing care.

Family experiences at Monroe Manor are notably mixed. Several families highlight attentive daytime staff who build genuine relationships with residents and a kitchen that earns consistent praise for quality and variety. One family wrote, "the kindest staff" and commended the physical therapy team's coordination. However, other families report significant concerns: night shift responsiveness varies sharply from day shift care, some residents describe delayed call responses and medication timing issues, and there have been documented pest control problems that families question whether fully resolved.

Food quality divides reviewers, some call it excellent while others find it poor, and staffing shortages are mentioned as an ongoing issue. One family notes the facility "is filled with love," while another cautions it is "no place to put a love one" based on their experience.

Monroe Manor holds a 4.0 Google rating across 43 reviews, reflecting the significant variance in resident and family satisfaction, particularly between day and night operations.

Types of Care at Monroe Manor

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Monroe Manor

4overall · 43 ratings combined

4★ on Google (43)

David Jones

Apr 2026

via Google

Well I'm a patient here and the night crew from 11-7 doesn't help me the way they should and , turn me every two hours. They even lie about there patients to get out of helping them. This place is no place to put a love one . If you had a team on night like the day crew nice will help you ,, and just doesn't want to sit at the nurses station all.flap there gums. Helping I was a nurse before my accident I know what it takes to help people, and I loved it !!! I wish i could still do it I would be a loving, tech, nurse to all my patients here !!!!

MaKayla Byron

Dec 2025

via Google

What a fantastic facility!! They sure know how to make you feel like family. Angie was the highlight of our visits to this facility! She is so tender and caring. I can rest assured she will take care of every resident to the best of her ability.

Angie Johnson

Nov 2025

via Google

I love the way the nurses and aides care for the folks at Monroe Manor. They spend time and talk with each one so they know what is needed. Even though it's a small home, it is filled with love!

Leonard

Nov 2025

via Google

Do not send your family here the food is awful and the care is average at best. They are always short on help slow to answer calls and very slow some days to get medication. They have had a bedbug problem and don't know if they got rid of them all.

Ellie Case

Nov 2024

via Google

This facility has the kindest staff. I amazed at the quality of food and quantity offered at every meal. The entire kitchen staff is top notch and deserve 5 stars on their own merits! I have only been here on a short stay for rehab recovery due busted ribs, I must add the physical therapy team work well together, with the same goals to get a patient back to their normal pace in life,THANK YOU!!! This place could work without a good heart leading this group of employees! I will be eternally grateful for the experience at Monroe Manor and the special someones who made my stay even brighter!

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Government Inspection History

8 inspection visits in the last three years, 23 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 23, 2024Health Complaint3 citations
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 21, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 21, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 21, 2024

Aug 14, 2024Fire Safety StandardHealth Standard5 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

Jul 23, 2024Health Complaint1 citation
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 26, 2024

May 28, 2024Health Complaint2 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 6, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 6, 2024

Jan 30, 2024Health Complaint1 citation
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 23, 2024

Jan 23, 2024Health Complaint3 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 15, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 15, 2024

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 13, 2024

Jul 14, 2023Fire Safety StandardHealth ComplaintHealth Standard4 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 25, 2023

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2023

Apr 9, 2021Fire Safety StandardHealth Standard4 citations
  • Establish an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 5, 2021

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2021

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2021

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Monroe Manor offer?

Monroe Manor offers Skilled Nursing / Long Term Care.

Where is Monroe Manor located?

Monroe Manor is located at 226 E Monroe Street in Jay, Oklahoma.

What do families say about Monroe Manor?

Reviewers describe Monroe Manor as a small, close-knit skilled nursing facility where several staff members are praised by name for warmth and attentiveness, especially around physical therapy and rehab care. At the same time, a few reviewers raised serious concerns about night-shift responsiveness, staffing shortages, and a past bedbug issue, showing a split experience depending on shift and timing.

How did Monroe Manor do on recent health and safety inspections?

Monroe Manor had 8 government inspection visits in the last three years, with 23 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Monroe Manor?

Submit the Request Information form on this page to connect with Monroe Manor and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Jay.

Prefer to stay home?

Home care agencies serving Jay bring help to the house: daily living, companionship, and respite for family caregivers.