Laqatta Graham
Jul 2026
It’s a clean facility they were very nice and answered everything I asked
Misty Willow Healthcare & Rehabilitation Center
12921 Misty Willow Dr4.1(120 ratings)· Houston average: 4.3
1 / 5Quick Facts
- Medicare rating
- 1 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 124
- Inspections
- View history (33 citations)
- Physician oversight
- In-house physicians direct 24-hour nursing care
- Nearby hospital
- Close to a top Houston-area hospital
CMS Care Compare
What Families Think
Families describe a mixed experience at Misty Willow, with many praising the therapy team, cleanliness, and specific caregivers by name for going above and beyond, while a number of reviewers report serious lapses in basic care and safety. The facility appears highly staff-dependent, with experiences varying widely depending on shift and specific personnel involved.
The Good
- Physical, occupational, and speech therapy team praised repeatedly
- Many reviewers say facility is clean and smells fresh
- Staff frequently described as caring and attentive by name
- Located close to a major Houston hospital
- Social workers helped resolve family concerns quickly
The Bad
- Multiple reports of call lights and requests for help ignored
- One report of medication being deleted from a resident's chart
- One report of staff asleep or smoking instead of monitoring residents
- Several serious complaints about neglect leading to bedsores or hospitalization
AI-generated from reviews and community data.
Misty Willow Healthcare & Rehabilitation Center is a senior living community in Houston, Texas offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Emergency Call System. Families rate it 4.1 out of 5 across 120 reviews.
About Misty Willow Healthcare & Rehabilitation Center
Misty Willow Healthcare & Rehabilitation Center is a nursing home in North Houston, Texas, offering both short-term rehabilitation and long-term care. Staff work with residents, their families, and healthcare providers to build a comprehensive and effective care and treatment plan.
Nursing staff provide 24-hour, round-the-clock care under the direction of in-house physicians. Rehabilitation services combine clinical and hands-on therapeutic approaches, with programs tailored to each resident's needs for short-term recovery or ongoing long-term care.
The community emphasizes a comfortable, safe, and therapeutic stay, with a focus on helping residents regain strength and mobility. A monthly activity calendar offers a wide variety of options throughout the day, designed to keep residents engaged and active.
Types of Care at Misty Willow Healthcare & Rehabilitation Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Misty Willow Healthcare & Rehabilitation Center
4.1overall · 120 ratings combined
4.1★ on Google (120)
Shelia Sims
Mar 2026
Recently placed our love one at Misty Willow Home. I am satisfied with the accommodations. Facilities are nice and clean. The staff is professional, informative and pleasant. We’re happy with our choice of choosing this home for our love one😇🙏🏼❤️
Monroe Payton
Mar 2026
This facility needs to be reported to the state you have cna in the hallways asleep not tending to the residents 2 other cna outside in the back smoking marijuana. The poor lady that was working the front all she can say they always like this on the weekend. Let's not forget when you first come into the facility the ladies in the middle has music blasting dancing singing, as you come down the hallways the room are cluttered and has a lot of fall hazards, exposed cream inside a cup which is another violation. I was there for over 2hrs and not 1 round was made so unprofessional and pathetic I'm not just writing a review I'm reporting to state from the looks of things this is normal shouldn't none of the residents have to go through that this facility taking their money stealing from residents neglecting them it's so many violations I took pictures so Erin and the other lady you are getting reported as well this will not be acceptable for them poor residents
Steven Torrez
Jan 2026
Amazed with the changes. Facility looks amazing and staff is welcoming.
Dawn Morales
Jan 2026
I was very scared and concerned about where my mother would have to go to for rehab after her near-death experience and hospital scare. Sometimes the reviews are mixed, and some people have different experiences whether good or bad. But everyone has different opinions and outlooks on things. With this facility and staff, I have never been so happy and relieved to find out that they were so awesome at their jobs. That I could leave my mom in the hands of these people and not worry. Some of the nicest and sweetest health care personnel I have ever met. I was able to sleep at night knowing my mom was here and taken care of. I really want to recognize some of these employees: Mrs Wanda CNA, Miss Jennifer CNA, Mrs Martha CNA, Mrs Kayla Physical therapy, Mrs Vernita Nurse and so many more. I want to sincerely thank you all for such an amazing experience.
Government Inspection History
6 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 9, 2026Health Complaint2 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 11, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2026
Dec 4, 2025Fire Safety StandardHealth Standard9 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 6, 2025
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2025
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2025
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2025
Sep 24, 2025Health Complaint5 citations
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Oct 16, 2025
Respond appropriately to all alleged violations.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Oct 16, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Oct 16, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Oct 16, 2025
Inform each resident of his or her visitation rights and ensure that all visitors enjoy equal visitation privileges.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 16, 2025
Mar 29, 2025Health Complaint3 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Mar 31, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Mar 31, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 31, 2025
Aug 30, 2024Fire Safety StandardHealth ComplaintHealth Standard6 citations
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 3, 2024
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2024
Jun 16, 2023Fire Safety StandardHealth Standard8 citations
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 14, 2023
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2023
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Misty Willow Healthcare & Rehabilitation Center offer?
Misty Willow Healthcare & Rehabilitation Center offers Skilled Nursing / Long Term Care.
How much does Misty Willow Healthcare & Rehabilitation Center cost?
Misty Willow Healthcare & Rehabilitation Center has not published its pricing. For context, communities in Houston that publish rates start around $4,000 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Where is Misty Willow Healthcare & Rehabilitation Center located?
Misty Willow Healthcare & Rehabilitation Center is located at 12921 Misty Willow Dr in Houston, Texas.
What do families say about Misty Willow Healthcare & Rehabilitation Center?
Families describe a mixed experience at Misty Willow, with many praising the therapy team, cleanliness, and specific caregivers by name for going above and beyond, while a number of reviewers report serious lapses in basic care and safety. The facility appears highly staff-dependent, with experiences varying widely depending on shift and specific personnel involved.
How did Misty Willow Healthcare & Rehabilitation Center do on recent health and safety inspections?
Misty Willow Healthcare & Rehabilitation Center had 6 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Misty Willow Healthcare & Rehabilitation Center?
Submit the Request Information form on this page to connect with Misty Willow Healthcare & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Misty Willow Healthcare & Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.
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