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Mineral Springs, photo 11 / 6

Quick Facts

Total units
87
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
87
End-of-life care
Dedicated hospice and palliative care suite on-site
Insurance
Accepts Medicare, Medicaid, and most private plans

What Families Think

The Good

  • 24-hour skilled nursing care for recovery needs
  • Dedicated hospice and palliative care suite for end-of-life comfort
  • Accepts Medicare, Medicaid, and most private insurance

The Bad

  • No published pricing information available
  • No amenities listed for the community

AI-generated from reviews and community data.

Mineral Springs is a senior living community in North Conway, New Hampshire offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.0 out of 5 across 41 reviews.

About Mineral Springs

Mineral Springs Rehabilitation and Skilled Nursing is an 87-bed skilled nursing facility located in North Conway, New Hampshire, providing 24-hour skilled nursing care for individuals recovering from illness or injury.

The facility offers comprehensive clinical services designed to help residents reach their highest level of function, including long-term support and specialized sub-acute services. The staff is dedicated to addressing diverse medical and rehabilitation needs as part of the recovery process.

Mineral Springs recently introduced The Nolan Room, a hospice and palliative care suite designed to provide comfort, peace, and dignity during end-of-life care. The space was developed through contributions from the community and dedicated in memory of a former resident.

The facility accepts Medicare, Medicaid, and a majority of private insurance plans.

Types of Care at Mineral Springs

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Mineral Springs

4overall · 41 ratings combined

4★ on Google (41)

Cindy Walker

May 2026

via Google

Mineral Springs took good care of my loved one in their final stages of life. They are checked on regularly, re-positioned often, medicines delivered on time, bathed, clean bedding and clothing changed daily. In previous facilities, there were times of the day that smelled like an outhouse but not this facility. Very clean all the time. Staff was very nice and enough on board to help patients. Wonderful area for those that can get out of bed and mingle to do so. Their hospice room is wonderful for family. Stocked with everything you would need to stay and not leave your loved one.

Jen Stilwell

Mar 2026

via Google

Mineral Springs Staff are an amazing team of professionals, doing Gods work: Caring for our aging community in their final season of life is not easy work. It’s emotional and physical work, but from what I observed, for many of the staff it is a labor of love. The entire team at Mineral Springs provided compassionate care and rehabilitation services. They were easy to work with (as I am the caregiver for my dad) from start to finish. My dad is discharging to come home today, thanks to his hard work and the dedicated staff that helped him get stronger. Thank you!!!!

Melissa Woodbury

Nov 2025

via Google

I would strongly encourage people to do their research before admitting loved ones to any Skilled Nursing Facility. The State completes a review of patient safety, physical hazards, cleanliness, and regulatory compliance each year. This report is public information, and you have the right to the ask the nursing home for the report before you admit your family member to the facility. I wish I had done my research before I admitted my mother to Mineral Springs. Mineral Springs became a special focus center last year because they failed many compliance issues. And, I want to be clear--this occurred under the new ownership of 603 Healthcare NOT under Genesis Healthcare. My mother fell victim to Mineral Springs lack of care. The Center puts the residents on a shower schedule , and my understanding is that each resident is suppose to receive a shower or bath at least once a week. I thought this is what was happening. It wasn't until much later that I found out that my mother was NOT getting her scheduled weekly shower because "The nursing staff did not feel supported, so they just were not giving baths." This is what I was told. Moreover, my mother was blind and deaf. So, I could not give her a cell phone. Mineral Springs absolutely never picked up the phone when I tried to call my mother. I even tried to call at different times during the day and night--and just no answer. Yes, I would agree the receptionist, Chris Collins, would constantly disconnect the call when she transferred me to the wing, and she just was not helpful in letting me know when I could call and actually reach my mother. On a positive note, I would say the original Administrator, Barbara White, seemed amazing. She was reachable, and she really took an interest in showing she cared for the residents, including my mother. Mineral Springs has been through several Administrators now, and I have to say the Center has not been the same since. The current Administrator, Chrystal, is unprofessional, rude, and unapologetic about the lack of care my mother receive. I strongly feel my mother could have lived longer had she received better care. Please do your research for your loved ones.

Jennifer Johnson

Jul 2025

via Google

I stayed at Mineral Springs in North Conway, NH for rehab. I was disappointed by the lack of response and care from the staff. I had diarrhea, and I received no relief or help with this issue at all. I used the call bell to ask for assistance, but nobody came for long periods of time. I could hear people laughing right outside my door but no one came in to help me even though my call bell has been going off for almost an hour. The nursing staff told me to just wet myself, and they would change me when they could. But, I didn't want to wet myself. I wanted assistance to the bathroom. I needed to get out of that place quickly, but I needed rehab. Also, they do not have a licensed Social Worker here at all. They have a young women, named Olivia, but she is not a licensed Social Worker, and, unfortunately, she doesn't understand HIPPA laws at all. She invited my whole family to my care plan meetings without my consent. I spoke to the Administrator, Chrystal Locke, about this concern, and she just said that "Your family needs to be involved in your care too." Apparently, she doesn't understand HIPPA laws either. My health should remain private. Moreover, when my family or friends would call the Center to speak with me the Receptionist didn't know how to connect the call. My family said that they were constantly hung up on. I would not recommend this place to anyone.

Bev Holmes

May 2025

via Google

Mineral Springs is going above and beyond in caring for my family member!! The team members are providing well coordinated care during her skilled admission. At each of my family members’ accomplishments, the staff have been genuinely interested, supportive and incredibly encouraging! From the day of her arrival to the present time, each interaction with staff has been professional and caring. We are fortunate to have a skilled care facility here in the Valley for our family members. Bev

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Government Inspection History

6 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Aug 7, 2025Fire Safety StandardHealth Standard1 citation
  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2025

Feb 21, 2025Fire Safety StandardHealth Standard8 citations
  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2025

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2025

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 8, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 8, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2025

Sep 12, 2024Fire Safety StandardHealth ComplaintHealth Standard24 citations
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 5, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 5, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 4, 2024

  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 4, 2024

  • Ensure the activities program is directed by a qualified professional.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 5, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 12, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 5, 2024

  • Conduct testing and exercise requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 5, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 5, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 5, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 29, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2024

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2024

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 12, 2024

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 5, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 5, 2024

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 23, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 5, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 5, 2024

May 30, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 2, 2024

Feb 1, 2024Health Complaint1 citation
  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 28, 2024

Nov 8, 2023Health Complaint4 citations
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 16, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 9, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 4, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 4, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Mineral Springs offer?

Mineral Springs offers Skilled Nursing / Long Term Care.

Where is Mineral Springs located?

Mineral Springs is located at 1251 White Mountain Highway in North Conway, New Hampshire.

How did Mineral Springs do on recent health and safety inspections?

Mineral Springs had 6 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Mineral Springs?

Submit the Request Information form on this page to connect with Mineral Springs and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of North Conway.

Prefer to stay home?

Home care agencies serving North Conway bring help to the house: daily living, companionship, and respite for family caregivers.