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Crossroads Care Center of Milwaukee

3216 W HIGHLAND BLVD

2.5(39 ratings)· MILWAUKEE average: 3.8

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Quick Facts

Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
95
Staff language capability
Caregivers skilled in English and Spanish
Caregiver ratio
High caregiver-to-resident ratio maintained

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Crossroads Care Center of Milwaukee are sharply divided, with a low overall rating driven largely by serious complaints about neglect, unanswered call lights, and unresponsive management. A few reviewers praised specific staff members and timely medication administration during rehab stays, but multiple accounts describe falls, poor hygiene care, and a run-down building.

What reviewers praise

  • Timely medication administration noted by one reviewer
  • Staff described as friendly and responsive during rehab stay
  • Bilingual English/Spanish caregiving team
  • On-site salon and recreational activities offered

What reviewers flag

  • Multiple reports of falls and delayed notification to families
  • Several reviewers cite unanswered call lights and neglect
  • Reports of hygiene tasks like bathing and brushing teeth skipped
  • Multiple complaints about disrespectful or unresponsive management and staff
  • One reviewer described the building as run-down and overcrowded

AI-generated from reviews and community data.

Crossroads Care Center of Milwaukee is a senior living community in MILWAUKEE, Wisconsin offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.5 out of 5 across 39 reviews.

About Crossroads Care Center of Milwaukee

Milwaukee Health and Rehab offers a rehabilitation and care environment supported by a team of caregivers who are skilled in both English and Spanish, allowing for clear communication with residents and families throughout the care process.

The community maintains a high caregiver-to-resident ratio, working closely with residents' families and medical providers to deliver personalized, compassionate care tailored to individual needs.

Dining includes a menu described as delicious and nutritious, with options designed to accommodate a variety of dietary needs. Daily life includes leisure activities, an on-site salon, and a full recreational calendar, giving residents opportunities for hobbies, rejuvenating experiences, and companionship, whether socializing in the dining room or enjoying a movie together.

Prospective residents and families are invited to view the facility's amenities and rehabilitation areas, which are described as offering a serene and sophisticated setting, and to receive guidance in planning for admission.

Types of Care at Crossroads Care Center of Milwaukee

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber

Activities

  • Social Activities

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Reviews of Crossroads Care Center of Milwaukee

2.5overall · 39 ratings combined

2.5★ on Google (39)

Gary Gray

Jul 2025

via Google ↗

I would not recommend this facility to anyone looking for quality care for their loved ones. My sister resided here, and the experience was nothing short of distressing. The staff was consistently rude and unresponsive. There were multiple occasions where my sister was left in her own waste for extended periods, and call lights routinely went unanswered. Attempts to contact the social workers particularly Felicia were met with disrespect and a complete lack of empathy. My sister shared that she was yelled at and falsely accused by the social workers, even though the issues stemmed from the actions of certain CNAs. It’s clear that management enables this behavior and sides with staff rather than addressing legitimate concerns. The administrator Dominique appears completely disengaged. Reports of staff negligence were ignored, and it was rare to find any staff present on the units when they were needed. Instead, many were often seen outside in their cars or taking smoke breaks. The overall quality of care was unacceptable. It felt like the safety and dignity of the residents were not a priority at all. This facility does not deserve even one star, and I strongly urge others to consider alternative options for their loved ones.

Mary Radzimowski

Jul 2022

via Google ↗

This is a hellish place. The building itself is so run down and dilapidated I can't believe they house people there. It is depressing just to walk into. The man I know who is in there says the food is horrible; they serve hotdogs without ketchup or mustard; cold scrambled eggs without salt or pepper, and butter is never available. The minute I walked into the place someone told me I would have to wait in line to use the elevator because it only takes one person at a time. There were seven or eight people in wheel chairs waiting in line to use the elevator, so I took the stairs. The next thing I heard was someone saying "I'll reset the elevator!". I would not get on that thing to save my life. I don't know what the allowed occupancy level is in that building but to be inside the place you get the definite feeling that there are too many people crammed into a very small space. If people are not depressed when they enter this place, they certainly will be soon! Do not put your loved ones in this facility!

Alaiah H

Jul 2022

via Google ↗

Felisha, the social worker, the one in charge, she will never fix Problems that appear within the facility because she’s apart of the problem!!SIMPLE TASK such as brushing hair, showers, brushing teeth are not completed, if I didn’t come take care of my mother myself they would let her deteriorate. I’m angry that such people would pick a profession and fail at it, as theses people in theses facility need all the tender, love and care and sadly the workers don’t and can not provide that. I DO NOT recommend sending your loved ones here, I can say this is one of the worst faculties in the state, if not county. The Staff’s attitudes are disgusting ,and they are allowed to threaten, and be disrespectful to family’s members with no discipline or action taken. Managers of the building are just as bad as staff if not worse, no problems are EVER resolved. The whole building needs to be restaffed, especially with the very disrespectful lady’s on the 3rd floor. I have ran into maybe two staff that were helpful, let this review help you and send your loved ones somewhere else more stable where they have better attitudes and care for residents better.

David Drickhamer

Apr 2022

via Google ↗

My wife was in Crossroad's for a month for rehab. After reading the reviews I was upset this was the only place that would work with her. She had a tough time adjusting for the first few days but the staff took good care of her. They responded in a timely manor when she needed help. Meds were always on time. Every one of the staff were friendly and willing to do what was needed. I would not hesitate having her go back there for rehab in the future. One LPN (Natasha) stood out as being a very good caring nurse. The only drawback was the food. Good portions but little flavor.

Quiana Luckett

Apr 2022

via Google ↗

Please let this place be your last option for your loved one!! My Uncle is bed bound; was born with cerebral palsy; always needed a lift to help with transfers and he still has his strong mind!! Wait!!!! Don’t let me forget to mention that he’s too weak to push and pull! Within 3 weeks of being there he’s fallen twice! The first fall was at 10 in the morning and I didn’t get notified until 4:30 that evening! They didn’t send him out to get checked;I did! Luckily nothing was broken and no bleeding! Trisha (DON) right along with David calls me and told me that wasn’t my place to come there and send him out! She also lied and said that they had X-ray equipment there to check him out! They made me feel like I broke a rule! Then I remembered! I’m his POA!!! I have rights!! So yeah we asked questions!! Didn’t get any answer to how long was he on the floor, who was around,why wasn’t we notified right away and etc! Unfortunately! He fell again! He has a roommate that moves around a lot! This time my uncle tells me that he was pushed out of the bed and he mentioned his roommate name and the nurse that was there! Again no answers!! So now they are angry because we are asking questions! We got told to leave and that the police was on the way! He’s in the hospital with an infection! Due to them not cleaning him properly! They never notified the people higher than them ! So we called the State the first time and this time too! The Worst place ever! Staff always outside smoking or sitting in their cars! Nasty attitudes and very disrespectful! I should’ve known something wasn’t good when I saw how the building was ran down!!🤦🏽‍♀️But yeah we have someone on the outside investigating for us!!! Please take the time to find a good place for your loved ones!!

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Government Inspection History

8 inspection visits in the last three years, 61 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 8, 2025Fire Safety StandardHealth ComplaintHealth Standard14 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2026

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2025

  • Have restrictions on the use of highly flammable decorations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2025

  • Have an enclosure around a vertical opening shaft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2026

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2026

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2026

  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Jan 8, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 30, 2025

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 31, 2025

Jul 10, 2025Health Complaint2 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 10, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 10, 2025

Oct 31, 2024Health Complaint3 citations
  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 29, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 29, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 29, 2024

Aug 19, 2024Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 21, 2024

Jul 24, 2024Fire Safety StandardHealth ComplaintHealth Standard18 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2024

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 23, 2024

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2024

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2024

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2024

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 23, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2024

Oct 18, 2023Health Complaint2 citations
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2023

Sep 21, 2023Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2023

Apr 13, 2023Fire Safety StandardHealth Standard20 citations
  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 9, 2023

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 12, 2023

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 12, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 12, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 12, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 12, 2023

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 12, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 12, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2023

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2023

  • Have restrictions on the use of portable space heaters.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2023

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2023

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2023

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Crossroads Care Center of Milwaukee offer?

Crossroads Care Center of Milwaukee offers Skilled Nursing / Long Term Care.

Where is Crossroads Care Center of Milwaukee located?

Crossroads Care Center of Milwaukee is located at 3216 W HIGHLAND BLVD in MILWAUKEE, Wisconsin.

What do families say about Crossroads Care Center of Milwaukee?

Crossroads Care Center of Milwaukee carries a 2.5 out of 5 rating from 39 Google reviews. Reviews for Crossroads Care Center of Milwaukee are sharply divided, with a low overall rating driven largely by serious complaints about neglect, unanswered call lights, and unresponsive management. A few reviewers praised specific staff members and timely medication administration during rehab stays, but multiple accounts describe falls, poor hygiene care, and a run-down building. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Crossroads Care Center of Milwaukee do on recent health and safety inspections?

Crossroads Care Center of Milwaukee had 8 government inspection visits in the last three years, with 61 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Crossroads Care Center of Milwaukee?

Submit the Request Information form on this page, or contact Crossroads Care Center of Milwaukee directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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