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Riverside Miller Healthcare

1601 Butterfield Trail

2.9(31 ratings)· Kankakee average: 4.3

Riverside Miller Healthcare, photo 11 / 5

Quick Facts

Total units
160
Medicare rating
2 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
160
Medical Leadership
Medical director board-certified in geriatric and internal medicine
Rehab Specialist
On-staff physiatrist for pain and rehab management

What Families Think

Reviews for Riverside Miller Healthcare are sharply divided: some families praise attentive, caring staff and good food, while many others describe serious lapses in basic care such as slow call-button response, unaddressed hygiene needs, and neglect that led to injury or infection. With a 2.9 average rating from 31 reviews, the facility's experience appears highly inconsistent depending on staffing and shift.

The Good

  • Staff described as caring and compassionate by several reviewers
  • Food quality praised, including variety and taste
  • On-site physical, occupational, and speech therapy
  • Long-term residents report feeling safe and well cared for

The Bad

  • Multiple reports of long call-button wait times, sometimes over an hour
  • Several accounts of neglect: dirty rooms, unwashed patients, missed showers
  • Multiple serious incidents reported: falls, bedsores, dehydration, infections
  • One report of falsified care documentation and poor family communication after a death

AI-generated from reviews and community data.

Riverside Miller Healthcare is a senior living community in Kankakee, Illinois offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.9 out of 5 across 31 reviews.

About Riverside Miller Healthcare

Miller Health Care Center in Kankakee, Illinois provides skilled nursing care with around-the-clock medical oversight. The facility is guided by a medical director who is board-certified in geriatric and internal medicine.

The center employs a team-based approach to care that includes a physiatrist specializing in rehabilitation medicine and pain management, along with rehabilitation specialists. This coordinated model focuses on restoring function lost through injury, surgery, or disease, with an emphasis on reducing pain and improving patient performance.

Miller Health Care Center accepts most major insurance plans, including Medicare and Medicaid, with additional coverage options available.

Types of Care at Riverside Miller Healthcare

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Riverside Miller Healthcare

2.9overall · 31 ratings combined

2.9★ on Google (31)

Pamela Kemp

Apr 2026

via Google

The only reason I gave a 3 star review is the staff working there is kind and I believe most of them are doing there best. But, they are short staffed and because of that patients suffer the consequences. After a call button is pushed it takes half hour for a response is quick, most of the time it is an hour. When a patient depends on the staff for there needs whether needing pain medicine, turned over, or changing, they should not have to wait. My mother had a bed pan left under her for about 45 minutes and then I pulled it out and cleaned her. Makes me wonder what is happening to the patients that don't have anyone checking on them. I'm there alot. I have more stories from my observation but they are not my family and I'll keep it to myself. But please do your best and be with your loved one if they are in Miller's. Whoever runs this place needs to hire more staff so patients don't suffer and staff doesn't get burned out.

charles redmond

Feb 2026

via Google

Riverside Miller Healthcare I can't begin or put in words how Wonderful this place is very professional and Compassionate I will never forget the Goodness you have shown my Mom's Thank you for Everything Entire Staff ❤️

Michael Smith

Oct 2025

via Google

Look elsewhere. Call buttons are ignored. I went five hours for toileting help. The usual response is "I'll let them know". No one ever comes. Best responders are weekends.

vicki stich

Oct 2025

via Google

My mom had her light on for over a hour for help to the bathroom. She sat in her own poop over a hour until we started calling them to get to her. No respect. Day girls good night girls not.

Teeny T

Sep 2025

via Google

Generally speaking, it (MILLER"S/they (EMPLOYEES) can do better. Our just say, if it wasn't for the elderly reaching the age, where help is needed, and for the ones who need rehab, Miller's and all places that have this service, NO ONE would have a job. If the people who work there, DON'T have in their hearts, to give THE BEST, care and SERVICES, to the people resides there, then they shouldn't be there. NOT everyone who holds ANY position there, from the TOP to the BOTTOM are all UNCONCERNED, but you KNOW who you are, and should STEP DOWN, and fine another JOB and or PROFESSION, it's NOT for you. GOD SEES EVERYTHING, AND EVERYBODY!!🙏🙏

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Government Inspection History

10 inspection visits in the last three years, 54 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 17, 2026Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2026

Feb 24, 2026Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 25, 2026

Feb 10, 2026Health Complaint4 citations
  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Feb 11, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 11, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 11, 2026

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 11, 2026

Aug 25, 2025Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 26, 2025

Sep 1, 2024Health Complaint1 citation
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 3, 2024

Jul 18, 2024Fire Safety StandardHealth Standard14 citations
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity G of L: actual harm, isolatedCorrected Sep 3, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 31, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 31, 2024

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 31, 2024

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 31, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 31, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2024

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2024

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 3, 2024

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 31, 2024

Jul 7, 2024Health Complaint1 citation
  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 10, 2024

May 2, 2024Health Complaint2 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 5, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 5, 2024

Aug 4, 2023Fire Safety StandardHealth Standard14 citations
  • Post nurse staffing information every day.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 24, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2023

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 24, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 24, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 24, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 24, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2023

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2023

May 12, 2022Fire Safety StandardHealth Standard15 citations
  • Establish policies and procedures for medical documentation.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 3, 2022

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 3, 2022

  • Install a two-hour-resistant firewall separation.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 3, 2022

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 3, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 7, 2022

  • Establish policies and procedures for sheltering.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 3, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2022

  • Have restrictions on the use of portable space heaters.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 17, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2022

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 3, 2022

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 17, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2022

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Riverside Miller Healthcare offer?

Riverside Miller Healthcare offers Skilled Nursing / Long Term Care.

Where is Riverside Miller Healthcare located?

Riverside Miller Healthcare is located at 1601 Butterfield Trail in Kankakee, Illinois.

What do families say about Riverside Miller Healthcare?

Reviews for Riverside Miller Healthcare are sharply divided: some families praise attentive, caring staff and good food, while many others describe serious lapses in basic care such as slow call-button response, unaddressed hygiene needs, and neglect that led to injury or infection. With a 2.9 average rating from 31 reviews, the facility's experience appears highly inconsistent depending on staffing and shift.

How did Riverside Miller Healthcare do on recent health and safety inspections?

Riverside Miller Healthcare had 10 government inspection visits in the last three years, with 54 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Riverside Miller Healthcare?

Submit the Request Information form on this page to connect with Riverside Miller Healthcare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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