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Riverside Miller Healthcare

1601 Butterfield Trail

2.9(31 ratings)

Riverside Miller Healthcare — photo 11 / 5

Quick Facts

Family rating
2.9 (31)

Kankakee average: 4.3

Total units
160
Medical Leadership
Medical director board-certified in geriatric and internal medicine
Rehab Specialist
On-staff physiatrist for pain and rehab management

What Families Think

Reviews for Riverside Miller Healthcare are sharply divided: some families praise attentive, caring staff and good food, while many others describe serious lapses in basic care such as slow call-button response, unaddressed hygiene needs, and neglect that led to injury or infection. With a 2.9 average rating from 31 reviews, the facility's experience appears highly inconsistent depending on staffing and shift.

The Good

  • Staff described as caring and compassionate by several reviewers
  • Food quality praised, including variety and taste
  • On-site physical, occupational, and speech therapy
  • Long-term residents report feeling safe and well cared for

The Bad

  • Multiple reports of long call-button wait times, sometimes over an hour
  • Several accounts of neglect: dirty rooms, unwashed patients, missed showers
  • Multiple serious incidents reported: falls, bedsores, dehydration, infections
  • One report of falsified care documentation and poor family communication after a death

AI-generated from reviews and community data.

About Riverside Miller Healthcare

Miller Health Care Center in Kankakee, Illinois provides skilled nursing care with around-the-clock medical oversight. The facility is guided by a medical director who is board-certified in geriatric and internal medicine.

The center employs a team-based approach to care that includes a physiatrist specializing in rehabilitation medicine and pain management, along with rehabilitation specialists. This coordinated model focuses on restoring function lost through injury, surgery, or disease, with an emphasis on reducing pain and improving patient performance.

Miller Health Care Center accepts most major insurance plans, including Medicare and Medicaid, with additional coverage options available.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

2.9overall · 31 ratings combined

2.9★ on Google (31)

Pamela Kemp

Apr 2026

via Google

The only reason I gave a 3 star review is the staff working there is kind and I believe most of them are doing there best. But, they are short staffed and because of that patients suffer the consequences. After a call button is pushed it takes half hour for a response is quick, most of the time it is an hour. When a patient depends on the staff for there needs whether needing pain medicine, turned over, or changing, they should not have to wait. My mother had a bed pan left under her for about 45 minutes and then I pulled it out and cleaned her. Makes me wonder what is happening to the patients that don't have anyone checking on them. I'm there alot. I have more stories from my observation but they are not my family and I'll keep it to myself. But please do your best and be with your loved one if they are in Miller's. Whoever runs this place needs to hire more staff so patients don't suffer and staff doesn't get burned out.

charles redmond

Feb 2026

via Google

Riverside Miller Healthcare I can't begin or put in words how Wonderful this place is very professional and Compassionate I will never forget the Goodness you have shown my Mom's Thank you for Everything Entire Staff ❤️

Michael Smith

Oct 2025

via Google

Look elsewhere. Call buttons are ignored. I went five hours for toileting help. The usual response is "I'll let them know". No one ever comes. Best responders are weekends.

vicki stich

Oct 2025

via Google

My mom had her light on for over a hour for help to the bathroom. She sat in her own poop over a hour until we started calling them to get to her. No respect. Day girls good night girls not.

Teeny T

Sep 2025

via Google

Generally speaking, it (MILLER"S/they (EMPLOYEES) can do better. Our just say, if it wasn't for the elderly reaching the age, where help is needed, and for the ones who need rehab, Miller's and all places that have this service, NO ONE would have a job. If the people who work there, DON'T have in their hearts, to give THE BEST, care and SERVICES, to the people resides there, then they shouldn't be there. NOT everyone who holds ANY position there, from the TOP to the BOTTOM are all UNCONCERNED, but you KNOW who you are, and should STEP DOWN, and fine another JOB and or PROFESSION, it's NOT for you. GOD SEES EVERYTHING, AND EVERYBODY!!🙏🙏

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Frequently Asked Questions

What types of care does Riverside Miller Healthcare offer?

Riverside Miller Healthcare offers Skilled Nursing / Long Term Care.

Where is Riverside Miller Healthcare located?

Riverside Miller Healthcare is located at 1601 Butterfield Trail in Kankakee, Illinois.

What do families say about Riverside Miller Healthcare?

Reviews for Riverside Miller Healthcare are sharply divided: some families praise attentive, caring staff and good food, while many others describe serious lapses in basic care such as slow call-button response, unaddressed hygiene needs, and neglect that led to injury or infection. With a 2.9 average rating from 31 reviews, the facility's experience appears highly inconsistent depending on staffing and shift.

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