MyLivingChoice

Millbrae Care Center

33 Mateo Avenue

2.7(18 ratings)· Millbrae average: 4.4

Millbrae Care Center — photo 11 / 3

Quick Facts

Total units
140
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
140

What Families Think

Reviews for Millbrae Care Center are sharply divided: several reviewers report serious neglect concerns such as dehydration, infrequent brief changes, and understaffing, while other reviewers single out specific nurses for exceptional, attentive care. One reviewer also praised the physical therapy program for aiding recovery after an injury.

The Good

  • Specific nurses praised for attentive, going-above-duty care
  • Physical therapy helped one reviewer regain ability to walk
  • Staff described as helpful during recovery from injury

The Bad

  • Multiple reports of neglect: dehydration, infrequent brief changes
  • Reports of understaffed shifts with no breaks for aides
  • One report of missing bed rails and safety hazards
  • One report of diets not matching doctor's orders

AI-generated from reviews and community data.

Millbrae Care Center is a senior living community in Millbrae, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Housekeeping and Laundry Service. Families rate it 2.7 out of 5 across 18 reviews.

About Millbrae Care Center

Millbrae Care Center is a skilled nursing / long term care community in Millbrae, California. The community is licensed for up to 140 residents.

Families rate Millbrae Care Center 2.7 out of 5 based on 18 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Millbrae Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Millbrae Care Center

2.7overall · 18 ratings combined

2.7★ on Google (18)

Jill Liang

May 2026

via Google

monika has been an amazing nurse to me while here. I had an injury and she single handedly has helped me to advocate for my care and help regarding getting treatment as well as appointments for three solid weeks. She worked tirelessly helping me to get the medication and Treatment. She is extremely patient,and is the most professional and efficient nurses I have ever met she is supportive and her word is golden. She always follows through with what she says she’s going to do And has helped problem solve in my difficult situation regarding appropriate care. She has acted as if she has been my private nurse as well as doing her own job with her wing of patience. She also is often the supervisor and multitasks With ease. Thanks to her. I am getting the help. I need not only with my injury but with everything else while here. She truly is an angel! Give her a raise as soon as Possible! She deserves it!

P 724

Jun 2025

via Google

The staff were very helpful with the care and assistance with me being able to walk again with physical therapy on a daily basis. My stay there was pleasant and very helpful given my serious injury. -Paul

Antoinette Bonam

Mar 2025

via Google

This is one of the worst care facilities in the state , maybe in the world. They don't have bars on the beds to keep the clients safe. They don't give the proper diets per doctors orders. It's pathetic and illegal, they need to be shut down immediately before someone loses their life. I pray something is done soon 🙏

Cristina Morales

Oct 2024

via Google

If you really care about your loves one do not place them here at Millbrae care center I honestly,this place should be shut down,the nurses and the C.N.A don’t care patients are Severely, Neglected C.N.A. Not passing water to the patients ( Dehydrated) not changing brief due to short of staff and can’t not even get a break time and lunch and the worst thing they want us to clock out for lunch during patients care and clock in if done 30minute. And also patients not being taken care of showers I hope that state of California needs to triple check this place due to the community noticed signs of neglect over working workers without breaks, patients being unattended,management not putting effort towards the building being up to date and I believe if this doesn’t get handled soon then most patients die not taker patients.

daisy aton

Sep 2024

via Google

I have many nurses due to shift changes. I’m fortunate to have Monica Rani as my nurse. I wish I had her every day. She’s intelligent but humble. Most importantly is she cares. She never hesitates to help me even when it’s not within her daily duties. Monica goes out of her way to fulfill my requests anytime any day. The world needs more like her. Thank you God for Monica. Thank you Monica

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Frequently Asked Questions

What types of care does Millbrae Care Center offer?

Millbrae Care Center offers Skilled Nursing / Long Term Care.

Where is Millbrae Care Center located?

Millbrae Care Center is located at 33 Mateo Avenue in Millbrae, California.

What do families say about Millbrae Care Center?

Reviews for Millbrae Care Center are sharply divided: several reviewers report serious neglect concerns such as dehydration, infrequent brief changes, and understaffing, while other reviewers single out specific nurses for exceptional, attentive care. One reviewer also praised the physical therapy program for aiding recovery after an injury.

How can families visit Millbrae Care Center?

Submit the Request Information form on this page to connect with Millbrae Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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