MyLivingChoice

Mercy Retirement & Care Center

3431 Foothill Boulevard

4.4(38 ratings)· Oakland average: 4.4

Mercy Retirement & Care Center, photo 11 / 5

Quick Facts

Total units
160
Medicare rating
4 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
59
Licensed operator
Mercy Ret & Care Ctr And Elder Care Alliance
Memory care recognition
Memory care praised for activities and enrichment programming
Operator type
Part of a nonprofit senior living network

What Families Think

Most reviewers describe Mercy Retirement & Care Center as warm, clean, and attentive, with staff praised for compassion and a smooth move-in process. One detailed critical review raises serious concerns about nighttime staffing ratios, agency staff turnover, and language access. Overall sentiment is strongly positive, but the negative account is significant enough to note for families evaluating care quality.

The Good

  • Staff described as warm and compassionate
  • Clean, bright, and recently renovated building
  • Variety of activities keeps residents engaged
  • Spiritual care director offers religious services and meditation
  • Smooth, caring move-in and admissions process

The Bad

  • One report of high nighttime nurse-to-patient ratio
  • One report of no Spanish-speaking staff at night
  • One report of reliance on agency staff with high turnover

AI-generated from reviews and community data.

Mercy Retirement & Care Center is a senior living community in Oakland, California offering Assisted Living and Memory Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.4 out of 5 across 38 reviews.

About Mercy Retirement & Care Center

Mercy Retirement & Care Center is an assisted living and memory care community in Oakland, California, designed for seniors who need extra support while maintaining an active lifestyle. The community emphasizes warm, compassionate care delivered by dedicated staff who tailor support plans to individual needs.

The center offers memory care services that have been recognized for excellence in activities and enrichment programming. Care is supported by holistic engagement practices that address mind, body, and spirit, including dedicated spiritual care directors who facilitate religious services, meditation, discussion groups, and individual guidance regardless of residents' belief systems.

Amenities and programming include dining services, regular religious services, monthly special events with entertainment, and large community gatherings in the cafeteria. The physical environment is described as bright, light, and airy with well-maintained rooms and grounds.

Types of Care at Mercy Retirement & Care Center

Assisted LivingMemory Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Birthday / Holiday Parties
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Mercy Retirement & Care Center

4.4overall · 38 ratings combined

4.4★ on Google (38)

Julie

Jun 2026

via Google

I literally cannot say enough good things about this place. From the building & grounds to the amazing people that work here, everything & everyone here has been an absolute joy to deal with. If you have ever been in a rehab/convalescent facility before, let me say this is NOT that place. This place is awesome. Truly, I thank everyone heree for making the 30 days I've been here exceptionally easy. AND there are feral kitties that live outside--the employees & residents feed them! THANK YOU SO MUCH, MERCY!!! YOU ARE TOO FABULOUS FOR WORDS!

Kathleen Nolan

Nov 2025

via Google

From the moment I called about placement for our family member I felt the love and care on the other end of the phone. I spoke with Linda( at the front desk)who was warm and caring and listened to my need. She transferred me to Amy who was so gracious and kind and heard my worries and concerns. I felt truly listened to and seen. She set up a meeting with Meagen on a Friday and our family member moved in on a Tuesday. . If we could give 10 stars we would. Our family member was so taken by the brightness and windows everywhere. The remodel of the facility is truly beautiful and so inviting. Shout out to Kathleen, David and Josie for their help. Meagen was so wonderful….she toured us around Mercy and answered all the questions we had. She made the tour so fun with her genuine interest in all of us.

Brian Shea

Nov 2025

via Google

Mercy Retirement & Care Center is an incredible facility. The staff is very welcoming and truly care about the residents. The center is light and bright, very clean and nicely renovated. There is so much to offer residents during their stay. Our brother enjoys gardening and has a strong Catholic faith which can be fulfilled at Mercy. Our family is very thankful to Mercy and for the kindness they have shown our brother.

shivdeep kapoor

Nov 2025

via Google

We have been consistently impressed with the level of care and warmth at Mercy Retirement and Care Center. The staff, especially the care team, is genuinely compassionate, professional, and attentive to residents' needs, which provides immense peace of mind. The community is clean, and the variety of activities offered keeps residents active and engaged. It truly feels like a supportive and welcoming environment. A wonderful choice for a loved one.

Via Tos

Oct 2025

via Google

If you have a love one here make sure to check on them. Nurses are on a 25/1 ratio stop by at night unannounced to check on them. Please don’t trust this facility with your loved one. Most of their staff are hired by agencies they don’t care about the patients they are just there to collect their check. If your love one speaks Spanish there’s no Spanish speaking staff at night. They offer sleeping aid and other narcotics to make sure the patients are asleep Beware!!! Please advocate for your love one you are all they have! You are their voice! ❤️

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Government Inspection History

9 inspection visits in the last three years, 49 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 27, 2026Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 28, 2026

Sep 23, 2025Health Complaint1 citation
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2025

Aug 26, 2025Health Complaint1 citation
  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2025

Apr 24, 2025Health Complaint2 citations
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 24, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 24, 2025

Feb 13, 2025Fire Safety StandardHealth ComplaintHealth Standard16 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 22, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2025

  • Install a fire alarm system that can be heard throughout the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2025

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2025

  • Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 10, 2025

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 5, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 21, 2025

Sep 27, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 25, 2024

Oct 3, 2023Health Complaint1 citation
  • Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 4, 2023

Jun 9, 2023Fire Safety StandardHealth Standard16 citations
  • Provide enough food/fluids to maintain a resident's health.

    Severity G of L: actual harm, isolatedCorrected Jul 21, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected Jul 21, 2023

  • Properly provide smoke detection systems in areas open to corridors.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 12, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 12, 2023

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2023

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2023

  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 21, 2023

Feb 6, 2020Fire Safety StandardHealth Standard10 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 4, 2020

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 4, 2020

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2020

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2020

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2020

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2020

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2020

  • Conduct testing and exercise requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2020

  • Implement emergency and standby power systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2020

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Mercy Retirement & Care Center offer?

Mercy Retirement & Care Center offers Assisted Living and Memory Care.

Where is Mercy Retirement & Care Center located?

Mercy Retirement & Care Center is located at 3431 Foothill Boulevard in Oakland, California.

What do families say about Mercy Retirement & Care Center?

Most reviewers describe Mercy Retirement & Care Center as warm, clean, and attentive, with staff praised for compassion and a smooth move-in process. One detailed critical review raises serious concerns about nighttime staffing ratios, agency staff turnover, and language access. Overall sentiment is strongly positive, but the negative account is significant enough to note for families evaluating care quality.

How did Mercy Retirement & Care Center do on recent health and safety inspections?

Mercy Retirement & Care Center had 9 government inspection visits in the last three years, with 49 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Mercy Retirement & Care Center?

Submit the Request Information form on this page to connect with Mercy Retirement & Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Mercy Retirement & Care Center? Claim this listing to update photos, pricing, and details. It's free.

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