Kaitlyn Brown
Jul 2025
There are much better options
Mercy Home Health - Rogers Village Parkway
5206 Village Pkwy3.7(6 ratings)· Rogers average: 4.2
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Quick Facts
- Medicare quality
- 3.0 of 5 stars
- Medicare certified
- Since 1993
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for this Mercy Home Health location are sharply mixed. Several families praise the nursing staff as prompt, reliable, and knowledgeable, while at least one review describes a serious care lapse that led to a hospital visit.
What reviewers praise
- Nurses described as prompt and reliable
- Praised as best home health in area
- Positive feedback calling staff a wonderful team
What reviewers flag
- One report of a serious care lapse involving a PICC line
- One reviewer said there are much better options
- Reviews are sharply divided between very positive and very negative
AI-generated from reviews and community data.
Mercy Home Health - Rogers Village Parkway is a home health agency serving Rogers, Arkansas offering Home Health. Families rate it 3.7 out of 5 across 6 reviews.
About Mercy Home Health - Rogers Village Parkway
Mercy Home Health, Rogers Village Parkway is a Medicare-certified home health agency serving clients in Rogers, Arkansas since 1993. The agency offers skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.
The agency holds a CMS quality star rating of 3.0 of 5. Reviews are mixed regarding service quality and reliability. Some reviewers praised nurses as prompt, reliable, and knowledgeable, while others reported concerns with clinical care and competence.
Types of Care at Mercy Home Health - Rogers Village Parkway
Home Health
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Help Me ChooseReviews of Mercy Home Health - Rogers Village Parkway
3.7overall · 6 ratings combined
3.7★ on Google (6)
Beth Saunders
Nov 2023
Wonderful team
Jacob Holt
May 2022
Best home health in NWA.
Jesse Raphael
Jul 2019
Since they couldn't remove the PICC line extensions they put on, I get to spend a few hours at the hospital. Go with northwest if you have the option. Mercy provides some of the worst care in the area.
Dan V
Dec 2015
These nurses do a great job, they are prompt and reliable as well as knowledgeable. They are the best
Medicare Quality of Care
Mercy Home Health - Rogers Village Parkway is a Medicare-certified home health agency (certified since 1993). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency83%US 79%
- Rated their overall care 9 or 10 out of 1085%US 85%
- Care was given in a professional way90%US 89%
- The team communicated well86%US 86%
- The team discussed medicines, pain and home safety83%US 82%
128 completed patient surveys, 14% response rate.
Hospital outcomes
- Discharged to the community92%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)9%US 11%Same as
How patients did
- Care started within 2 days of referral97%US 94%
- Patients got better at walking or moving around85%US 83%
- Patients got better at getting in and out of bed88%US 83%
- Patients got better at bathing92%US 86%
- Patients' breathing improved87%US 85%
- Patients got better at taking medications correctly81%US 81%
- Patients who had a fall with major injury (lower is better)2%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations79%US 61%
Service area
Mercy Home Health - Rogers Village Parkway reports serving 58 ZIP codes, including Fort Smith, Bella Vista, Bentonville, Eureka Springs, Rogers, Springdale, Van Buren, Alma, Avoca, Barling and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 047149. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Mercy Home Health - Rogers Village Parkway offer?
Mercy Home Health - Rogers Village Parkway offers Home Health.
Where is Mercy Home Health - Rogers Village Parkway located?
Mercy Home Health - Rogers Village Parkway is located at 5206 Village Pkwy in Rogers, Arkansas.
What do families say about Mercy Home Health - Rogers Village Parkway?
Mercy Home Health - Rogers Village Parkway carries a 3.7 out of 5 rating from 6 Google reviews. Reviews for this Mercy Home Health location are sharply mixed. Several families praise the nursing staff as prompt, reliable, and knowledgeable, while at least one review describes a serious care lapse that led to a hospital visit. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Mercy Home Health - Rogers Village Parkway?
Yes. Mercy Home Health - Rogers Village Parkway is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.
Do I need a referral to use Mercy Home Health - Rogers Village Parkway?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Mercy Home Health - Rogers Village Parkway?
Submit the Request Information form on this page, or contact Mercy Home Health - Rogers Village Parkway directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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Home care · no referral needed