1 / 3Reviews for this home health and hospice provider are sharply split: several families praise the nurses and therapists as knowledgeable and caring, while others report serious breakdowns in scheduling, communication, and continuity of care since Compassus took over management. The negative reviews describe long delays in starting therapy or hospice visits and difficulty reaching anyone in leadership.
AI-generated from reviews and community data.
Mercy Health Home Care by Compassus provides home health care services in Lima, Ohio, offering skilled nursing visits, personal care assistance, and prescription access delivered by licensed nurses, aides, therapists, and social workers in patients' homes.
The service supports recovery from surgery and injury, management of chronic conditions, and rehabilitation including physical therapy, occupational therapy, and speech therapy, all directed by the patient's physician. The team aims to help patients regain independence while maintaining quality of life in the comfort of their own homes.
The organization has developed 16 evidence-based management programs for frequently seen conditions, with a focus on preventing unwanted hospitalizations. Staff members complete a thorough onboarding process to ensure high standards of care.
Mercy Health Home Care serves a multi-county region including Allen, Auglaize, Shelby, Mercer, Van Wert, Paulding, Putnam, Hancock, Hardin, Logan, Defiance, Henry, and Wood counties. Skilled home health care is generally fully covered by Medicare, VA benefits, or private insurance plans.
The service supports both patients and their families, recognizing that caring for older adults at home often requires balancing work, family, and personal responsibilities while enabling safe maintenance of quality of life.
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Help Me Choose3.2overall · 13 ratings combined
3.2★ on Google (13)
Kayla Vogan
Apr 2026
I have two different home health nurses One for occupational and one for physical therapy and they’re both really nice. They both listen they care about my well-being and they’re great with my kids. Best experience I’ve ever had.
Amy Potts
Mar 2026
If you are considering hospice services with Mercy Health Home Care by Compassus, please look elsewhere! Since Compassus took over management, the care is disorganized and very poorly run. We spent three months hoping the care for my father-in-law would get better. We would call with an emergency situation and no one would call back or come until 6-8 hours later. The nursing turnover is incredible, mostly contract nurses and a different nurse every visit. We were told multiple times that a manager would be calling back and never once received a call from anyone in leadership. Labs were lost, we never knew when a nurse was coming, and the final straw was going 10 days with absolutely no hospice visits or calls, which doesn't even meet the Medicare hospice standard of care. Please note, the hospice physicians and staff who are actually Mercy Health employees are exceptional and very caring. Unfortunately, they are trying to make the best of a very poorly managed system under Compassus. Hopefully Mercy Health will terminate this contract soon and bring back the excellent standard of hospice care that they were once known for. Our loved ones deserve better.
Gary Gaberdiel
Mar 2026
The team they have of nurses and therapy are very good I find them knowledgeable of my health problems
Dave Woods
Mar 2026
Everyone was great that came to the house. They all seemed to care about my Improvement. And we had very good talks about what I should do to help my situation.
Jenny Reid
Oct 2025
If you are looking to bring a loved one home after a stroke, this company is not recommended. I called the day of discharge to get things set up, and it took four days for the nurse to show up for the assessment. Another two days for the physical therapist to show up for an assessment. The first day the aide was scheduled she did not show up. When we called they said we were not on the schedule. At that point I started working on getting my husband in to assisted living where I knew his care would be taken seriously, and physical therapy would be timely. There was a lapse of eleven days after hospital discharge with no therapy due to the lack of urgency on Mercy Compassus's part. This is unacceptable! Time is of the essence after a stroke. Get your loved ones the care they deserve.
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