Ayomide egbekunle
Aug 2025
I would highly recommend this nursing home to anyone looking for quality care for their family member. It truly feels like a community that cares.”
Merciful Hands Assisted Living of Rosstown
13711 Southline Rd4.4(12 ratings)· Sugar Land average: 4.2
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1 / 6Quick Facts
- Total units
- 10
- Licensed capacity
- 10 residents
- Licensed operator
- Merciful Hands Assisted Living LLC
Texas HHSC
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Most families describe Merciful Hands as a small, family-run assisted living home with attentive, caring staff and a warm, community feel. However, one detailed review raises serious concerns about food quality, communication with families, and medical oversight that stand in sharp contrast to the otherwise positive feedback.
What reviewers praise
- Caring, well-trained staff noted by multiple reviewers
- Homelike, family-style atmosphere
- Residents enjoy fun, engaging activities
- Overall highly rated (4.4 out of 5)
What reviewers flag
- One detailed report of poor food quality and residents left hungry
- One report of poor communication about hospitalizations and health changes
- One report of residents being humiliated or scolded by staff
- One report of no regular doctor visits or resident weigh-ins
AI-generated from reviews and community data.
Merciful Hands Assisted Living of Rosstown is a senior living community in Sugar Land, Texas offering Assisted Living. Amenities include Social Activities, Housekeeping and Emergency Call System. Families rate it 4.4 out of 5 across 12 reviews.
About Merciful Hands Assisted Living of Rosstown
Merciful Hands Assisted Living of Rosstown is an assisted living community in Sugar Land, Texas, licensed for up to 10 residents. The community offers 24-hour staff, medication management, housekeeping, an emergency call system, and wheelchair accessibility, along with social activities for residents.
Reviewers describe the facility as well-managed and professionally operated, with staff characterized as experienced, trained, and caring. Several families report a welcoming environment with frequent activities and a sense of community. One reviewer wrote, "I have witnessed the exceptional care provided over many years." However, reviews are mixed regarding food quality and whether residents' needs are consistently met, with concerns raised about meal portions and resident satisfaction in some accounts.
Types of Care at Merciful Hands Assisted Living of Rosstown
Assisted Living
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Housekeeping
- Medication Management
Activities
- Social Activities
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Help Me ChooseReviews of Merciful Hands Assisted Living of Rosstown
4.4overall · 12 ratings combined
4.4★ on Google (12)
Ogundipe Olayinka
May 2023
Merciful Hands Assisted is a great place to be 👍. They have well experienced staff that show passion in caring for the residents. Respectful set of staff. A good place to recommend for seniors.
ILETOGUN SAMUEL
May 2023
Merciful Hand Assisted living is well established and professionally operated care giving home.The owners are God fearing and highly accommodating, treating the old with humans feeling with little or no emphasis on money or rewards. The staff are well trained and highly disciplined. I recommend them for anyone who may need their services.
Olaniyi Newton
May 2023
I have witnessed the exceptional care provided at Mercyful hands assisted living over many years. I have seen first-hand how thoughtful and experienced caregivers work diligently to provide a loving and comfortable environment. The facility is well managed and of high quality. There are so many fun activities! I love seeing the smiles of the residents! At mercyful hands Assisted Living, LIFE is celebrated! (5 Star recommendation)
Mary Silvernail
May 2023
The owners claim this facility is a home environment and your treated as if you were there family . If that's true why didn't they eat the horrible canned food that was served to residents . Residents are left hungry daily . Rarely any Ice in their drinks . Critized if they were still hungry or if they complained about the half of a soy burger or tiny wilted lettuce served as salad .Residents are humiliated if they complain or ask for anything different . Staff has even taken pictures of residents soiled diaper sent it to owner and owner humiliated resident and scolded them for making to big a mess . We family confronted owner they were told that it never happened and resident is a liar . The residents are scolded if they voice ant concern . Never see a Dr. they are never weighed . Want you to make appointment to see loved one but, when you do snd drive two hours to get to facility staff alerts owner and owner scolds you on phone telling you it's not a good time . Menus or any type of paperwork about facility is never provided. Staff even encourages you to hold off on fluid intake before bed because obviously you won't be changed until next morning . If your family member gets sick don't worry they don't call you to inform you . Was told by owner it is completely normal for a resident to go to hospital and be transferred from ER directly to ICU . Normal practice he said everyone does. Also wanted to send my family member on a wheelchair van ( that we the family would pay for) to hospital instead of calling for ambulance . If you bring anything to their attention they become irate and threaten you yo never be allowed at facility to visit your own family . The residents there need a voice and someone to speak up and protect them . This facility is not fit yo be operating . I fear for residents health if they stay in this facility .
Frequently Asked Questions
What types of care does Merciful Hands Assisted Living of Rosstown offer?
Merciful Hands Assisted Living of Rosstown offers Assisted Living.
How much does Merciful Hands Assisted Living of Rosstown cost?
Merciful Hands Assisted Living of Rosstown has not published its pricing. For context, communities in Sugar Land that publish rates start around $4,038 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Where is Merciful Hands Assisted Living of Rosstown located?
Merciful Hands Assisted Living of Rosstown is located at 13711 Southline Rd in Sugar Land, Texas.
What do families say about Merciful Hands Assisted Living of Rosstown?
Merciful Hands Assisted Living of Rosstown carries a 4.4 out of 5 rating from 12 Google reviews. Most families describe Merciful Hands as a small, family-run assisted living home with attentive, caring staff and a warm, community feel. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Merciful Hands Assisted Living of Rosstown?
Submit the Request Information form on this page, or contact Merciful Hands Assisted Living of Rosstown directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Merciful Hands Assisted Living of Rosstown? Claim this listing to update photos, pricing, and details. It's free.
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