Veronica Labrada
Jul 2026
Great staff and amazing help from everyone who works there. Nurses and CNA are very helpful especially Yisel she is the best nurse and she was very compassionate and always had good customer service with a smile.
1 / 5CMS Care Compare
Madison Pointe is a skilled nursing and rehabilitation center in New Port Richey where several families report attentive therapy staff, a clean environment, and long-term residents who are content there. However, at least one reviewer described a serious lapse in night-shift responsiveness during a personal care emergency, and food quality drew repeated complaints.
AI-generated from reviews and community data.
Madison Pointe Care Center is a senior living community in New Port Richey, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 141 reviews.
Madison Pointe Health and Rehabilitation Center is a skilled nursing and rehabilitation facility in New Port Richey, Florida, offering specialized care focused on recovery and restoration of independence.
The community provides palliative care to manage symptoms and stress of serious illnesses with emphasis on comfort and quality of life. Clinical services include respiratory therapy to support residents with breathing difficulties and improve lung function, physical therapy with customized exercise programs to help residents regain mobility and strength, and wound care delivered by experienced clinicians.
Care at Madison Pointe is built on personalized treatment plans. A skilled team of doctors and therapists creates individualized care plans tailored to each resident's needs and goals, with staff focused on building meaningful relationships and ensuring care feels personal.
The facility is conveniently located near leading local hospitals, allowing for seamless transitions and consistent care. The community emphasizes a homelike environment where residents are welcomed with warmth and respect as they progress through their recovery journey.
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Help Me Choose3.8overall · 141 ratings combined
3.8★ on Google (141)
Veronica Labrada
Jul 2026
Great staff and amazing help from everyone who works there. Nurses and CNA are very helpful especially Yisel she is the best nurse and she was very compassionate and always had good customer service with a smile.
christina b
Jul 2026
Day crew seems to be great BUT the night crew not so much. Pushed nurse button and no one came, 27 mins later I had to go find someone. I helped my mom in the bathroom and needed supplies so I pushed the button for nurse. I couldn't have her sit in the potty for that long so I tried it get her to bed and almost dropped her on the floor. This is the reason she's there because I cannot physically help her. If they would of come in I would of had help. A bunch of staff sitting at the nurses station doing nothing while we need help. The building is very hot so I had to bring in a fan. Not happy with this place. Will be looking for a new location next surgery. I know they have other people to take care of but this is my mom and we needed help.
Cindy Ingram
Jul 2026
My mom is there and has been for about 2 years. It’s always hard to know that your loved one is going to have to live in a facility. Well , she is 88. She has had a little memory problem. Also she has arthritis. When we put her in there we thought it would be something she would object to. But she loves it there! I go visit and every time I go she is either getting her nails done by a volunteer, playing bingo, playing trivia, in Bible study. The staff is always sweet to her. I asked her if she wanted to try a different place and she said NO! They are good to me. I also sit with her at lunch a lot. The food is always good looking and it’s always way more than she can eat. She had a few health issues ..they were on it! I’m happy and grateful. I would not ever exaggerate a review to mislead someone. Especially with the health and happiness of a human. All the staff has been very nice. And again..SHE loves it there. Oh yes and they have parties with music on holidays. People come in and play music. All kinds of fun.
melissa courey
Apr 2026
My mom was recently at madison point for over a month and I cannot tell you how happy I am with how it went. The place is always clean and I did not come across one mean person.Everybody is very helpful and friendly. My mom is not one to exercise and she loved going to therapy, Because all the therapists are great.If you're considering going here, do it, you will not be disappointed. We actually did a walk through before we went.And were very pleased, don't hesitate to do a walk through anywhere.You decide to send your loved one
Sharon B
Oct 2025
Madison Point is the third rehab I have been in from my accident and I must say it was the best PT department. They helped me a lot to improve my walking ability. Also I have to mention the wonderful ladies that took care of me Dawn and Candy & Natasha they were great. Everything seemed to run smoother when Dawn was working. I could hear the other girls calling her for help and guidance. The one thing I would like to see change is the food!!! Thanks so much
3 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedCorrected May 18, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 1, 2024
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 1, 2024
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2024
Conduct testing and exercise requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2021
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2021
Develop and maintain an Emergency Preparedness Program (EP).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2021
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2020
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2020
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2020
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2020
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2020
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Madison Pointe Care Center offers Skilled Nursing / Long Term Care.
Madison Pointe Care Center is located at 6020 Indiana Ave in New Port Richey, Florida.
Madison Pointe is a skilled nursing and rehabilitation center in New Port Richey where several families report attentive therapy staff, a clean environment, and long-term residents who are content there. However, at least one reviewer described a serious lapse in night-shift responsiveness during a personal care emergency, and food quality drew repeated complaints.
Madison Pointe Care Center had 3 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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