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Mary Immaculate Health/Care Services

172 Lawrence Street

4.1(60 ratings)· Lawrence average: 4.2

Mary Immaculate Health/Care Services, photo 11 / 5

Quick Facts

Total units
250
Medicare rating
3 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
250
Rehab accreditation
CARF accredited short-term rehabilitation program
Language access
Bilingual staff services for diverse residents

What Families Think

Reviews for Mary Immaculate Health/Care Services are sharply divided, with some families praising attentive rehab staff and cleanliness, while others describe serious lapses in care, including delayed responses to call bells and falls. The community offers a continuum of care from skilled nursing through independent living, plus CARF-accredited short-term rehabilitation.

The Good

  • PT/OT staff praised for aiding rehab progress
  • Specific staff members named as kind, attentive
  • Cleanliness noted by at least one family
  • Continuum of care spans nursing, memory care, assisted living
  • CARF-accredited short-term rehabilitation program

The Bad

  • Multiple reports of slow or ignored call bell response
  • One detailed report of neglect, falls, and resident death
  • One report of admission denied over Medicaid/funding timing
  • Reports suggest understaffing affects responsiveness to residents

AI-generated from reviews and community data.

Mary Immaculate Health/Care Services is a senior living community in Lawrence, Massachusetts offering Assisted Living, Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 60 reviews.

About Mary Immaculate Health/Care Services

M I Nursing & Restorative Center is a skilled nursing facility and comprehensive senior care community in Lawrence, Massachusetts. The community operates a 231-bed skilled nursing center alongside a memory care unit and offers CARF accredited short-term rehabilitation services.

The center provides a continuum of care designed to meet older adults' medical and spiritual needs. Beyond skilled nursing, the community includes an assisted living community and independent senior housing options, allowing residents to transition between care levels as needed.

Amenities and services include chair car transportation for residents. Bilingual services are available to support the diverse population of Lawrence.

Types of Care at Mary Immaculate Health/Care Services

Assisted LivingMemory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Pet Friendly
  • Transportation Services

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Mary Immaculate Health/Care Services

4.1overall · 60 ratings combined

4.1★ on Google (60)

Amnie Aldred

May 2026

via Google

By reading the reviews im kinda thankful things didn't work out after all even though what they did was wrong get a 84 year old woman excited to come there because she could keep her life companion her little dog angle, my mom has dementia and I started application in December, and they told mom she was excepted..however all the snow in January and my dad passed all at the same time it was hard to get social security and all the nessary appointments for all the documents they needed..meanwhile I was paying high rent at benchmark in Billerica..when Margarit house knew of my situation that her funds were running low..so I still had to continue paying benchmark..well I passed in final papers and she was denied after I gave a 30 day notice..she couldn't get medicaid until her money ran out..she also gets social security and va bennifits that she is eligible for..they made all these promises to help with all that..no instead they left a 84 year old woman loosing her dog with dementia, if anyone here understands what that does to someone with dementia knows she will die with a broken heart 💔 so now she has to settle in a place without her dog.. but I will bring her to see her and this new place started her medicaid right away and her va so she gets well over the amount she needed for margarit house. She was denied because low funds it showed me that its all about money then the best interest of the resident.. so things happen for a reason, and I was heartbroken as well because I really was under the impression this place was loving and caring.. thank you for all these reviews it has made me more except the fact my mom was denied last minute.

Ninoshka Santiago

Jan 2024

via Google

One star is being way too nice for this place, even giving a zero is too big of a rating. First of all, the name of this facility MARY IMMACULATE is using Mother Mary’s name in vain. Grandma received the worst care any human being can get, being there. She resided there for two years and as the years went on, she only survived due to the care of family members going to see her. Many times she would pull the call bell and not one person would come, and if someone did come, it was with a bad attitude and about 45 minutes later. The staff knew she needed assistance to use the bathroom and she ended up going alone most times which was also complained about from family, but nothing was fixed. The only time she received a shower, something we humans do daily, was when we the family called the unit and requested my grandma gets a shower. That’s disgusting treatment and abuse/neglect in my eyes. This place has no compassion for the elder at all, everybody works there just for the check CLEARLY. I’ve witnessed it myself being there. Being short staffed is not an excuse either! I highly doubt this care would’ve been given to any of the employees family members, that’s for sure. I was told by a family member who went to see her one day, they found my grandma laying in a bed full of OLD URINE, and another time in VOMIT. My poor grandma passed away due to this facilities neglegence! Grandma had pulled her call bell to use the bathroom and it took way too long so she went herself. She had fallen on that bathroom trip and nobody knew how long she was laying there! THEN the nurses didn’t even reach out to the family or her health care proxy at all. No report from the ER other than “everything is fine”. The next day she fell again out of bed, due to being disoriented from the previous days fall, she hurt her shoulder and was complaining of head and ear pain so she was sent to the ER again. From there it all went downhill, rapidly. After a spinal tap she was diagnosed with bacterial meningitis due to the impact of the fall(s) and a week later passed away. I believe one thing for sure, justice will be served to my family because God is on our side. I hope you all sleep well at night because my family is torn! We want the world to know the horrible care our family received. Don’t trust this place!

Gloribi Burgos

Jul 2023

via Google

The staff here ignored my mom. She called the staff numerous times to use the bathroom and was ignored. My mom was heavily medicated as well. They didn’t even say she was a high risk to falling. She was there for rehab for a broken hip and couldn’t get up. They showed no compassion and was barely there to help her. They ignored her plenty of times. So, my mom got up and fell. She broke her other hip! Had to get a second surgery in her other hip. We had to switch her to Nevins rehab instead.Thank goodness at Nevin’s it’s going much better for her.

Diane gym y DeanvJyv

Feb 2023

via Google

Mary immaculate health care has been nothing but amazing. I can’t be any happier to have my aunt in this wonderful facility. Cleanliness, care, staff, from nurses to aids to activities director & staff are professional, kind, attentive & caring. I am so thankful that we found such a place for our loved one who is very happy & content as well.

Joan Callahan

Nov 2022

via Google

My mother states that she was very pleased with her stay at Mary Immaculate. The room was very comfortable with lots of space for personal belongings. The staff was wonderful-very friendly and helpful. She mentioned certain people in particular. Rebecca was welcoming and kind! The PT and OT got her up and around and helped her make great progress in her two weeks there. Crystal was very helpful with her showers. Thanks for the great care!

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Government Inspection History

5 inspection visits in the last three years, 55 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 29, 2026Fire Safety StandardHealth Standard29 citations
  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Have elevators that firefighters can control in the event of a fire.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 6, 2026

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Establish policies and procedures for medical documentation.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Establish methods for sharing information.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 8, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 2, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 2, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 2, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026

  • Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026

Oct 2, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 8, 2025

Oct 17, 2024Fire Safety StandardHealth Standard14 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 5, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 21, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 21, 2024

  • Develop Emergency Preparedness policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 21, 2024

  • Develop a communication plan.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 21, 2024

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 21, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 21, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2024

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2024

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2024

Oct 3, 2023Fire Safety StandardHealth Standard10 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 20, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023

Sep 27, 2023Health Complaint1 citation
  • Ensure that residents are free from significant medication errors.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 20, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Mary Immaculate Health/Care Services offer?

Mary Immaculate Health/Care Services offers Assisted Living, Memory Care and Skilled Nursing / Long Term Care.

Is Mary Immaculate Health/Care Services pet friendly?

Yes. Mary Immaculate Health/Care Services lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Mary Immaculate Health/Care Services located?

Mary Immaculate Health/Care Services is located at 172 Lawrence Street in Lawrence, Massachusetts.

What do families say about Mary Immaculate Health/Care Services?

Reviews for Mary Immaculate Health/Care Services are sharply divided, with some families praising attentive rehab staff and cleanliness, while others describe serious lapses in care, including delayed responses to call bells and falls. The community offers a continuum of care from skilled nursing through independent living, plus CARF-accredited short-term rehabilitation.

How did Mary Immaculate Health/Care Services do on recent health and safety inspections?

Mary Immaculate Health/Care Services had 5 government inspection visits in the last three years, with 55 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Mary Immaculate Health/Care Services?

Submit the Request Information form on this page to connect with Mary Immaculate Health/Care Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Mary Immaculate Health/Care Services? Claim this listing to update photos, pricing, and details. It's free.

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