W e
Mar 2026
RED FLAG - I want to share my experience with Lone Mountain Memory Care so other families can make an informed decision. Our mother had fallen and fractured her pelvis. After a hospital and physical therapy stay, we knew she needed around-the-clock care. This was also the assessment of the Lone Mountain when they met with our mom and the physical therapy team prior to her move in.<br><br>After visiting multiple facilities in the Scottsdale and Phoenix area, we chose Lone Mountain Memory Care based on their reputation and promises of quality care. Sadly, our mother was there for only eight days before we had to take her back to the hospital. She fell multiple times while in the care of Lone Mountain Memory Care. During these eight days, we had to make multiple trips and phone calls to the team to follow-up and make check-in calls which were promised.<br><br>With these additional falls and not getting the early medical help she required led to her passing. They did not have the staff to follow proper procedures and contact the appropriate medical professionals in a timely manner. Lone Mountain Memory Care could not fulfill their care commitment and proper follow-through with medical escalation procedures.<br><br>We met with the Director, and we outlined the situation and requested our deposit back of $5,000 for her eight-day stay. We would complete the month’s rent and were given good assurances our deposit would be returned. After many phone calls to the facility, some 30 days later, we were informed we would not receive a return of the deposit.<br><br>In short, we strongly urge families to thoroughly research and carefully consider all options before placing a loved one in this facility. They will over promise and underdeliver.
