Erica Fisher (Nikki)
Jun 2026
Please take Shannon’s review seriously. My mother-in-law was admitted for rehabilitation, but we chose to transfer her to another facility after only three days due to significant concerns about the quality of care and overall environment. During her stay, many staff members appeared disengaged and unhappy in their roles, which negatively impacted the atmosphere of the facility. She was placed on the long-term care side, where she was subjected to a resident screaming for extended periods throughout the day and night, making it difficult to rest or recover. We were told by a staff member that rehabilitation patients are frequently placed in long-term care beds due to financial considerations, which was troubling to hear. The food quality was extremely poor, the rooms appeared inadequately cleaned, and there seemed to be very little meaningful interaction or engagement provided to residents. Perhaps most concerning, residents appeared to spend the majority of their day confined to their rooms with very little stimulation or engagement. My mother-in-law requested to go outside and was told no. Her room did not have a television, and when she requested one, she was provided with a screen roughly the size of an iPad, which was difficult to view from her bed. For a rehabilitation patient expected to spend significant time in her room, this felt inadequate and contributed to an isolating experience. We also experienced significant delays when assistance was needed. On one occasion, my mother-in-law requested help getting to the bathroom but did not receive assistance in time and had an accident. Despite notifying staff, it took over an hour, and multiple calls to the nurses’ station from family members, before someone came to help clean her up. No resident should be left in that situation. Based on our experience, we could not confidently recommend this facility to anyone seeking rehabilitation or long-term care for a loved one.
