MyLivingChoice

Broad Reach Liberty Commons

390 Orleans Road

4.1(39 ratings)

Broad Reach Liberty Commons, photo 11 / 5

Quick Facts

Total units
132
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Individual
Certified beds
132

What Families Think

Reviews of Broad Reach Liberty Commons are mixed but tend to praise the direct care staff—nurses, CNAs, and rehab teams—for their compassion and skill, while raising concerns about administration, staffing levels, and cleanliness. Several families describe strong, personal relationships with caregivers and meaningful activities, but others report unanswered call lights and neglected rooms.

The Good

  • Nurses and CNAs praised as kind and skilled
  • Strong rehab outcomes reported by former patients
  • Close family involvement in care planning
  • Notable holiday events and resident activities
  • One reviewer noted no pressure injuries observed

The Bad

  • One report of slow call light response tied to understaffing
  • One reviewer cited poor administrative communication
  • One report of unclean rooms and bathrooms
  • One reviewer described the facility as outdated

AI-generated from reviews and community data.

Broad Reach Liberty Commons is a senior living community in North Chatham, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 39 reviews.

About Broad Reach Liberty Commons

Broad Reach Liberty Commons is a skilled nursing and long-term care facility in North Chatham, Massachusetts, with a licensed capacity of 132 residents. The community serves patients across both short-term rehabilitation stays and longer-term care transitions.

Family feedback consistently praises the direct care staff, nurses, CNAs, and aides, for their kindness, patience, and skilled attention. Multiple families noted that residents felt genuinely cared for and respected during their stays. One family wrote that their mother was "so stubborn about going and then found herself crying thanking the staff when it was time to leave." Food quality received positive marks, with families noting meals were satisfying enough to reduce complaints. Activities and social services have also been highlighted as supportive across residents' experiences.

Some families reported concerns about administrative communication, cleanliness inconsistencies in certain areas, and responsiveness to immediate needs, issues that appear isolated rather than universal but warrant attention. These mixed experiences reflect the reality that care quality can vary by unit or timing.

The community holds a 4.1 out of 5 Google rating based on 39 reviews, reflecting both strong appreciation for hands-on care and frustration from families who encountered operational gaps.

Types of Care at Broad Reach Liberty Commons

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Broad Reach Liberty Commons

4.1overall · 39 ratings combined

4.1★ on Google (39)

Maisha Shani

Jun 2026

via Google

The Grounds are nice. But the inside is not so great. My Aunt is here and they havent come in her room for 2 days to clean nor empty the trash. The bathroom floor is disgusting. The pictures don't really show how bad it is. Noone knows we are here and Noone has come in to check to see if she is ok if she needs anything. She is in a wheelchair with a broken knee and femur. The Aids on the East side are very unpleasant. They act as if your bothering them. Her floor is gross its sticky. She has to ask for her bed to be changed. However her night aid is nothing short of fabulous. He is just a delight. And he has put in a request for things on her behalf and still nothing.

Kathy Hannon

Jan 2026

via Google

I am so fortunate to have my mom as a resident at Liberty Commons. She and my dad have both been rehab patients over the last few years and now Mom has transitioned to long-term care. I can speak to both sides of care at the facility. Whether it was from the aides, the nurses, the rehab team, the social workers, the Activities team or the Admissions Director, the support, care, and love for my mom has been exceptional. I often say that I feel like Liberty is not just a home for my mom, but for me, too, because I have gotten to know the staff so well. My mom’s team meets often to review her care plan and support her with issues that come up, but also keeps family updated and included in decision making. The holiday celebrations and special events that are planned are outstanding. Thanksgiving this past year felt like being at a top restaurant in Chatham! There are many activities offered to residents. I’m even part of a book club with a small group of ladies which is a fun way to participate with my mom. If you are looking for a facility for short-term rehab or long-term care for your loved ones, Liberty Commons needs to be #1 on your list. Kathy Brooks

Deanna Davis

Jan 2026

via Google

I did my nursing clinical in Oyster Pond at Liberty Commons Oct-Dec. It is a great facility. While I was there, I saw only positive interactions between the staff and the residents. They take great care of them there. I was happy to find there was not one pressure injury in the whole place and they were treated with dignity and respect. I definitely recommend!

Kim Baroni

Jan 2026

via Google

My mother was a patient Liberty in the rehab for about three weeks and she was so stubborn about going and then found herself crying thanking the staff when it was time to leave. Liberty was an amazing choice for care. The staff was so calm and low key. My mother felt loved and cared for. The food she barely complained about… touch to beat home cooking but she enjoyed the meals. We now have a family friend staying and he’s so happy. He told his wife don’t worry about me I’m fine right here. We can’t say enough enough the facility and all their staff.❤️

Michelle Cardillo

Dec 2025

via Google

My family member stayed at this skilled rehab facility, and I have mixed feelings about the experience. The nurses and CNAs were genuinely kind, patient, and skilled. They treated my family member with respect and compassion, and their care was the strongest part of the stay. Unfortunately, the administration was very disappointing. Communication was poor throughout, and there was a noticeable lack of empathy when concerns were raised. Getting clear answers or updates was difficult, and it often felt like families were not a priority. Response time to patient needs was often slow, likely due to understaffing. Call lights frequently went unanswered for long periods, which was frustrating and concerning. Communication between staff was disorganized, and this also affected communication with me as a family member. The facility itself is outdated and did not feel clean, which was unacceptable for a rehab setting. Overall, while the direct care staff deserves recognition for their kindness and hard work, the administration, cleanliness, staffing, and communication need serious improvement to provide a better experience for patients and families.

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Government Inspection History

3 inspection visits in the last three years, 16 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 9, 2026Fire Safety StandardHealth Standard9 citations
  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2026

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2026

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2026

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026

Sep 11, 2024Fire Safety StandardHealth Standard5 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 9, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 9, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2024

Jun 28, 2023Fire Safety StandardHealth Standard2 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 20, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Broad Reach Liberty Commons offer?

Broad Reach Liberty Commons offers Skilled Nursing / Long Term Care.

Where is Broad Reach Liberty Commons located?

Broad Reach Liberty Commons is located at 390 Orleans Road in North Chatham, Massachusetts.

What do families say about Broad Reach Liberty Commons?

Reviews of Broad Reach Liberty Commons are mixed but tend to praise the direct care staff—nurses, CNAs, and rehab teams—for their compassion and skill, while raising concerns about administration, staffing levels, and cleanliness. Several families describe strong, personal relationships with caregivers and meaningful activities, but others report unanswered call lights and neglected rooms.

How did Broad Reach Liberty Commons do on recent health and safety inspections?

Broad Reach Liberty Commons had 3 government inspection visits in the last three years, with 16 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Broad Reach Liberty Commons?

Submit the Request Information form on this page to connect with Broad Reach Liberty Commons and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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