MyLivingChoice

Lenox Care Center

111 East Van Buren

3.4(11 ratings)

Lenox Care Center, photo 11 / 2

Quick Facts

Total units
36
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Partnership
Certified beds
36

What Families Think

Reviews of Lenox Care Center are mixed and limited in number. A couple of reviewers describe good rehabilitation care and attentive staff, while one detailed and serious report alleges neglect, unsafe conditions, and troubling billing practices, including a referenced Medicaid settlement over resident abuse.

The Good

  • Reviewers praised care after hip surgery
  • Staff described as listening and helpful
  • One reviewer called care simply 'great'

The Bad

  • One detailed report of neglect: bruises, falls, poor hygiene, AC issues
  • One account of aggressive or deceptive billing/financial practices
  • Referenced a Medicaid settlement tied to resident abuse in 2022

AI-generated from reviews and community data.

Lenox Care Center is a senior living community in Lenox, Iowa offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 3.4 out of 5 across 11 reviews.

About Lenox Care Center

Lenox Care Center is a skilled nursing and long-term care community in Lenox, Iowa, licensed for up to 36 residents. The community is Medicare and Medicaid certified for all licensed beds.

The facility provides 24-hour staffing with an on-site registered nurse, medication management, housekeeping services, and an emergency call system. The community is wheelchair accessible.

According to CMS, Lenox Care Center holds a 2 out of 5 overall star rating.

Types of Care at Lenox Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

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Help Me Choose

Reviews of Lenox Care Center

3.4overall · 11 ratings combined

3.4★ on Google (11)

Meg

Nov 2025

via Google ↗

Leann is an absolute SCAM ARTIST who has already managed to get our assets frozen from the bank by claiming I never made "any patient liability payments" because I was in the psychiatric ward for being sad about my Grandma who raised me since I was three and is basically my Mom being there and dying. She had the audacity to say that she could sign me up to be my Grandma's financial payee or guarantor through social security without my consent or signature and ASKED US TO SET UP A BURIAL TRUST IN HER NAME! My Grandma was laying in her own pee and crumbs and staring at the ceiling confused on one of the hot and humid 90° days before I had to ask them to turn her ac on..she always has new bruises from falling or getting her fingers stuck in her wheelchair. They had to pay Medicaid close to a million for their abuse and restriction of a resident in 2022 and Leann was the one that couched the cna that did it on how to get out of it. There's news articles out there about it. This place is disgusting and only cares about scamming grieving families for every last penny they can get

Merle Lee PUGH

Aug 2023

via Google ↗

Good care/rehabilitation after hip surgery. Staff listens and helps.

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Government Inspection History

4 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 24, 2026Fire Safety StandardHealth ComplaintHealth Standard6 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 8, 2026

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 8, 2026

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 22, 2026

  • Have policies on smoking.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 8, 2026

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 8, 2026

Jun 25, 2025Health Complaint2 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2025

Feb 27, 2025Fire Safety StandardHealth ComplaintHealth Standard12 citations
  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2025

  • Honor the resident's right to manage his or her financial affairs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 17, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 17, 2025

Mar 7, 2024Fire Safety StandardHealth ComplaintHealth Standard9 citations
  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2024

  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 1, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Lenox Care Center offer?

Lenox Care Center offers Skilled Nursing / Long Term Care.

Where is Lenox Care Center located?

Lenox Care Center is located at 111 East Van Buren in Lenox, Iowa.

What do families say about Lenox Care Center?

Reviews of Lenox Care Center are mixed and limited in number. A couple of reviewers describe good rehabilitation care and attentive staff, while one detailed and serious report alleges neglect, unsafe conditions, and troubling billing practices, including a referenced Medicaid settlement over resident abuse.

How did Lenox Care Center do on recent health and safety inspections?

Lenox Care Center had 4 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Lenox Care Center?

Submit the Request Information form on this page, or contact Lenox Care Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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