Elysium Joy
Jan 2025
Nice, well kept, clean elder care and physical rehabilitation facility. Most of the staff are friendly and helpful, Jenny especially. She is Wonderful...she is a force of nature and so pleasant to the residents and families.
Laurel Heights Home-Elderly
208 West 12th Street
4.4(73 ratings)
1 / 2Quick Facts
- Total units
- 160
- Medicare rating
- 5 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 160
- Rehab services
- Offers physical rehabilitation services on-site
- Visitor policy
- Restricts visitors under 18 years old
CMS Care Compare
What Families Think
Laurel Heights Home-Elderly is a skilled nursing and long-term care facility in London, Kentucky, with reviewers largely praising the cleanliness, attentive hospice and rehabilitation care, and warm staff. However, a couple of reviewers had a negative experience with the facility's under-18 visitor policy, feeling it was enforced inconsistently.
The Good
- Reviewers describe attentive, dignified hospice care
- Facility kept clean and well-maintained
- Staff frequently called friendly and helpful
- On-site physical rehabilitation services praised
The Bad
- Two reviewers reported the under-18 visitor policy was enforced inconsistently
- No published pricing information available
AI-generated from reviews and community data.
About Laurel Heights Home-Elderly
Laurel Heights Home-Elderly is a 160-bed skilled nursing and long-term care facility in London, Kentucky. The community serves seniors requiring nursing care and rehabilitation.
Family experiences at Laurel Heights are notably mixed. Several families praise the facility's cleanliness and staff attentiveness, particularly during hospice care. One family noted the staff "work so hard to understand him" and "treat him with dignity and respect." Individual staff members have earned recognition for going above and beyond—one family singled out a staff member named Jenny as "wonderful" and "a force of nature" with residents. Families also highlight that staff consistently look for ways to improve residents' situations and quality of life. However, some families have reported frustration with visitor policies, citing inconsistent enforcement of rules about minors entering the building.
Laurel Heights holds a 4.4 out of 5 rating across 73 Google reviews, reflecting the range of experiences reported by families.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
4.4overall · 73 ratings combined
4.4★ on Google (73)
David Barrett
Aug 2023
My mom is their rite now n I came in from Texas to see her I was well surprised how good they are to her n clean n always doing sumpin to make whatever situation better. My mom is Joan brunette n I'm Shawn Barrett.
Richard Bowling
Jun 2022
I have dealt with 10 different nursing home over the years. Some good experiences and some horrible experiences. Laurel Heights is the best ive seen! My chosen brother is in hospice here and they are very attentive and work so hard to understand him. The hell hole he came from in Lexington was awful but here they really treat him with dignity and respect. It is comforting to know he is cared for when we aren't here as well as when we are. He says it is so much better here.
Courtney Bunch
Dec 2021
They made my disabled elderly grandmother go outside to see her infant great granddaughter in 41 degree weather. Supposedly theres a policy no one under 18 is allowed in the building. It seems as if the policy is only enforced on certain kinds of people and by certain kinds of people. I watch a young boy leave with his mother, while my sleeping 7 month old daughter was denied entry. Clearly a disgusting biased policy. It also seems the 4 star rating comes from employees leaving reviews….
Courtney Bunch
Dec 2021
They made my disabled elderly grandmother go outside to see her infant great granddaughter in 41 degree weather. Me and my family had an awful experience. We drove for two hours to come see my grandmother so she could see her seven-month-old great granddaughter and was denied entry due to my daughter being under the age of 18. Soon after I watch the young boy and his mother leave the building. It was clear the policy was only being enforced upon certain groups of people. It seems the 4 star rating comes from employees leaving reviews.
Frequently Asked Questions
What types of care does Laurel Heights Home-Elderly offer?
Laurel Heights Home-Elderly offers Skilled Nursing / Long Term Care.
Where is Laurel Heights Home-Elderly located?
Laurel Heights Home-Elderly is located at 208 West 12th Street in London, Kentucky.
What do families say about Laurel Heights Home-Elderly?
Laurel Heights Home-Elderly is a skilled nursing and long-term care facility in London, Kentucky, with reviewers largely praising the cleanliness, attentive hospice and rehabilitation care, and warm staff. However, a couple of reviewers had a negative experience with the facility's under-18 visitor policy, feeling it was enforced inconsistently.
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Nearby Communities
Other senior living options within 25 miles of London.
