Elysium Joy
Jan 2025
Nice, well kept, clean elder care and physical rehabilitation facility. Most of the staff are friendly and helpful, Jenny especially. She is Wonderful...she is a force of nature and so pleasant to the residents and families.
1 / 2Quick Facts
- Total units
- 160
- Medicare rating
- 5 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 160
- Inspections
- View history (14 citations)
- Rehab services
- Offers physical rehabilitation services on-site
- Visitor policy
- Restricts visitors under 18 years old
CMS Care Compare
What Families Think
Laurel Heights Home-Elderly is a skilled nursing and long-term care facility in London, Kentucky, with reviewers largely praising the cleanliness, attentive hospice and rehabilitation care, and warm staff. However, a couple of reviewers had a negative experience with the facility's under-18 visitor policy, feeling it was enforced inconsistently.
The Good
- Reviewers describe attentive, dignified hospice care
- Facility kept clean and well-maintained
- Staff frequently called friendly and helpful
- On-site physical rehabilitation services praised
The Bad
- Two reviewers reported the under-18 visitor policy was enforced inconsistently
- No published pricing information available
AI-generated from reviews and community data.
Laurel Heights Home-Elderly is a senior living community in London, Kentucky offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.4 out of 5 across 73 reviews.
About Laurel Heights Home-Elderly
Laurel Heights Home-Elderly is a 160-bed skilled nursing and long-term care facility in London, Kentucky. The community serves seniors requiring nursing care and rehabilitation.
Family experiences at Laurel Heights are notably mixed. Several families praise the facility's cleanliness and staff attentiveness, particularly during hospice care. One family noted the staff "work so hard to understand him" and "treat him with dignity and respect." Individual staff members have earned recognition for going above and beyond, one family singled out a staff member named Jenny as "wonderful" and "a force of nature" with residents. Families also highlight that staff consistently look for ways to improve residents' situations and quality of life. However, some families have reported frustration with visitor policies, citing inconsistent enforcement of rules about minors entering the building.
Laurel Heights holds a 4.4 out of 5 rating across 73 Google reviews, reflecting the range of experiences reported by families.
Types of Care at Laurel Heights Home-Elderly
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Laurel Heights Home-Elderly
4.4overall · 73 ratings combined
4.4★ on Google (73)
David Barrett
Aug 2023
My mom is their rite now n I came in from Texas to see her I was well surprised how good they are to her n clean n always doing sumpin to make whatever situation better. My mom is Joan brunette n I'm Shawn Barrett.
Richard Bowling
Jun 2022
I have dealt with 10 different nursing home over the years. Some good experiences and some horrible experiences. Laurel Heights is the best ive seen! My chosen brother is in hospice here and they are very attentive and work so hard to understand him. The hell hole he came from in Lexington was awful but here they really treat him with dignity and respect. It is comforting to know he is cared for when we aren't here as well as when we are. He says it is so much better here.
Courtney Bunch
Dec 2021
They made my disabled elderly grandmother go outside to see her infant great granddaughter in 41 degree weather. Supposedly theres a policy no one under 18 is allowed in the building. It seems as if the policy is only enforced on certain kinds of people and by certain kinds of people. I watch a young boy leave with his mother, while my sleeping 7 month old daughter was denied entry. Clearly a disgusting biased policy. It also seems the 4 star rating comes from employees leaving reviews….
Courtney Bunch
Dec 2021
They made my disabled elderly grandmother go outside to see her infant great granddaughter in 41 degree weather. Me and my family had an awful experience. We drove for two hours to come see my grandmother so she could see her seven-month-old great granddaughter and was denied entry due to my daughter being under the age of 18. Soon after I watch the young boy and his mother leave the building. It was clear the policy was only being enforced upon certain groups of people. It seems the 4 star rating comes from employees leaving reviews.
Government Inspection History
3 inspection visits in the last three years, 14 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 3, 2025Fire Safety StandardHealth Standard9 citations
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 14, 2025
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 12, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 24, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2025
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2025
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2025
Mar 5, 2020Fire Safety StandardHealth Standard2 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 24, 2020
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2020
Jan 10, 2019Fire Safety StandardHealth Standard3 citations
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2019
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Laurel Heights Home-Elderly offer?
Laurel Heights Home-Elderly offers Skilled Nursing / Long Term Care.
Where is Laurel Heights Home-Elderly located?
Laurel Heights Home-Elderly is located at 208 West 12th Street in London, Kentucky.
What do families say about Laurel Heights Home-Elderly?
Laurel Heights Home-Elderly is a skilled nursing and long-term care facility in London, Kentucky, with reviewers largely praising the cleanliness, attentive hospice and rehabilitation care, and warm staff. However, a couple of reviewers had a negative experience with the facility's under-18 visitor policy, feeling it was enforced inconsistently.
How did Laurel Heights Home-Elderly do on recent health and safety inspections?
Laurel Heights Home-Elderly had 3 government inspection visits in the last three years, with 14 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Laurel Heights Home-Elderly?
Submit the Request Information form on this page to connect with Laurel Heights Home-Elderly and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Laurel Heights Home-Elderly? Claim this listing to update photos, pricing, and details. It's free.
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