courtney ferguson
Aug 2026
My grandmother was admitted to this rehabilitation facility three separate times over the course of 10 years due to complications from congestive heart failure. Unfortunately, her final stay here was, by far, the worst experience our family has ever had, and it completely overshadowed any positive experiences we previously had. I genuinely believe this facility has declined significantly over the years. The only reason I am giving it one star is because there is no option to give zero. From my experience, the quality of care noticeably decreased on the higher floors. If your loved one is placed on the fifth floor, I strongly encourage you to advocate for them. Patients were routinely left sitting in wheelchairs lined up in the hallway for extended periods of time with little stimulation or interaction. My grandmother was still able to communicate and repeatedly told staff she did not want to spend hours sitting in the hallway staring at nothing. One of my biggest concerns was the lack of basic nursing care. Staff instructed our family that my grandmother needed to be repositioned every four hours to prevent pressure injuries. Despite this, she developed severe bedsores that became so painful she would cry whenever she was cleaned. I visited every single day for a minimum of four hours and never once witnessed staff repositioning her during my visits. I often repositioned her myself because I could see how uncomfortable she was. Her water pitcher was typically filled only once a day, leaving her with warm water for hours. When she rang her call bell for assistance, she frequently received no response. There were multiple occasions where she had to call me on her cell phone from her room so I could contact the front desk myself. For someone living with advanced congestive heart failure, timely attention to basic needs is not optional—it is essential. I was also deeply disturbed by my interactions with the financial department. Once her insurance coverage was exhausted, I fully understood that there would be financial responsibility for her continued stay. However, instead of contacting me to discuss payment options, staff approached my grandmother directly and had her sign paperwork regarding her pension and Social Security benefits. At that stage of her illness, her cognitive status fluctuated because her heart was no longer supplying enough oxygenated blood to her brain. The facility documented these cognitive changes regularly, making it especially concerning that financial documents were presented directly to her rather than discussed with our family. Finally, after my grandmother passed away in January 2026 while still at this facility, I received bills addressed to me demanding payment for her outstanding balance. I was listed only as her emergency contact and was not legally responsible for her debts. Receiving collection notices at my home while grieving the loss of my grandmother felt incredibly insensitive and inappropriate. No healthcare facility is perfect, but every patient deserves dignity, compassion, and attentive care. Based on my family’s experience, I cannot recommend Kings Harbor Multicare Center and I truly hope if you are reading this review you don’t even consider it.
