Jamie McGinty
May 2026
Keystone has always been an outstanding skilled center. Highly rated by CMS and quality measures. Their staff has longevity and provides excellent care. I would recommend.
1 / 5Quick Facts
- Total units
- 121
- Medicare rating
- 5 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 121
- Inspections
- View history (23 citations)
CMS Care Compare
What Families Think
Reviews of Keystone Pointe are sharply divided, with some families praising an engaged, unified staff and strong clinical quality, while others report serious lapses in basic care, cleanliness, and communication. The facility is a skilled nursing and rehabilitation center in LaGrange, Ohio, and experiences described range from excellent to alarming depending on the reviewer.
The Good
- Reviewers note high resident engagement in activities
- One family praised staff teamwork despite short staffing
- Described by one reviewer as highly rated by CMS
- Staff longevity noted by a reviewer
- Clean environment observed on a facility visit
The Bad
- Multiple reports of unclean conditions, including dirty floors and diapers
- One serious report of medication errors and alleged physical abuse
- One report of stolen resident belongings
- One report of inattentive care for a post-surgical dementia patient
- One family felt staff showed no acknowledgment after a resident's death
AI-generated from reviews and community data.
Keystone Pointe is a senior living community in Lagrange, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 63 reviews.
About Keystone Pointe
Keystone Pointe Health and Rehabilitation is a 121-bed rehabilitation and skilled nursing facility located in LaGrange, Ohio. The community provides both rehabilitation and skilled nursing care with a focus on health and wellness.
The facility is situated in the quiet village of LaGrange and aims to create an environment where residents and families feel empowered and confident in the care being provided. The community emphasizes a rewarding individual experience centered on resident health and wellness outcomes.
Types of Care at Keystone Pointe
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Keystone Pointe
3.8overall · 63 ratings combined
3.8★ on Google (63)
Victoria P.
Mar 2026
We were really pleased to walk into the facility and see a high level of engagement in activities and a clean environment. We briefly met with the administrator. The biggest takeaway was speaking to a family member of a resident who stated this place has a great team that is for the residents and each other, even when staffing is short- they unify together to get the job done! Well done Keystone!
Todd Strebel
Feb 2026
On the surface, it was ok. Had a little problem early with our mother's care, but was addressed. Had to actually ask if they could clean a floor due to the dirt that one could see. When all said and done, it's a business and when there are people in a room, money is coming in for them. I also understand they deal with death on a regular basis. Our mother passed away on a Sunday night. While we were upset with her passing, it felt like from their end, "next patient." The hospice nurse was even somewhat indifferent to us when we arrived. We owed (It wasn't late) them some money and the check was dropped off the next morning. It was cashed pretty quick. From that point on, not one ounce of acknowledgement that she had passed away. With no one from there even reaching out about our mother's passing. Not expecting anything big, but maybe a little phone call from someone, a simple form letter or card. This is the part that reminded our family, mom was just a warm body occupying a room and money was able to come in. That's too bad for a place that is supposed to be in the people business.
Mia Lindsay
Feb 2026
My family member is a resident at this home and if I could give them 0 stars I would. They mistreat their patients more than I could imagine. Not giving them medication when they need it, stealing items from residents, abusing the residents physically and mentally. They have no empathy toward their residents and do not care about what families have to say. Stay FAR away from this place. It may seem good from a distance but please do not send anyone here. My family member has not been given her medication as prescribed, has had nurses abuse her physically as well as mentally, has had her clothing items get stolen as well as personal items stolen, as well as turning off bed alarms for people so they do not have to hear them. I hope the nurses get better and realize that no one deserves to be treated like this especially when they pay to be there. Do better.
Ladydriver64
Aug 2025
This place might look nice but looks can be deceiving.Nobody took care of my mother inlaw except PT the first hour.She has dementia was not supposed to get up by herself after surgery. The only time they came in her room was to give meds or a food tray. My wife and the house keeper changed her bed. Dirty diapers on the floor. She never had any water. My wife got her some water at other patients asked my wife for some too. This place should not be open.
Government Inspection History
3 inspection visits in the last three years, 23 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 18, 2024Fire Safety StandardHealth Standard8 citations
Have properly located and lighted "Exit" signs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2024
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2024
Meet requirements for sections of health care facilities separated by fire resistive construction.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2024
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2024
Jul 13, 2023Fire Safety StandardHealth Standard8 citations
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 1, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 1, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 1, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 1, 2023
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 1, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 1, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 1, 2023
Dispose of garbage and refuse properly.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 14, 2023
Nov 21, 2019Fire Safety StandardHealth Standard7 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 12, 2019
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 12, 2019
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 12, 2019
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 12, 2019
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2019
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2019
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Keystone Pointe offer?
Keystone Pointe offers Skilled Nursing / Long Term Care.
Where is Keystone Pointe located?
Keystone Pointe is located at 383 Opportunity Way in Lagrange, Ohio.
What do families say about Keystone Pointe?
Reviews of Keystone Pointe are sharply divided, with some families praising an engaged, unified staff and strong clinical quality, while others report serious lapses in basic care, cleanliness, and communication. The facility is a skilled nursing and rehabilitation center in LaGrange, Ohio, and experiences described range from excellent to alarming depending on the reviewer.
How did Keystone Pointe do on recent health and safety inspections?
Keystone Pointe had 3 government inspection visits in the last three years, with 23 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Keystone Pointe?
Submit the Request Information form on this page to connect with Keystone Pointe and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Keystone Pointe? Claim this listing to update photos, pricing, and details. It's free.
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