Steve Smith
Apr 2026
This place is closed down. I stopped there on 4/16/26 and it was locked up tight with a padlock on the door
Karolwood Gardens Portsmouth (Formerly Known as) Province Place of Maryview
1 Bon Secours Way2.8(6 ratings)· Portsmouth average: 4.3
1 / 6Quick Facts
- Closure concern
- One reviewer found building padlocked and empty
- Refund dispute
- One family reported months-long unresolved refund issue
What Families Think
Karolwood Gardens Portsmouth (formerly Province Place of Maryview) has a small handful of reviews with a wide split in experiences. One family praises the caring, hardworking staff and value for money, while others describe serious problems with medication delays, unresolved refunds, and an unattended front entrance, and one recent reviewer found the building locked up with a padlock.
The Good
- Hardworking, dedicated staff described by one reviewer
- Praised leadership and engaged activities director
- Building kept clean, food well-received
- Reviewer called it a good value for the money
The Bad
- One report of a resident not given pain medication when dying
- One family reported months of unresolved refund/billing issues
- One reviewer waited 30+ minutes with no one answering the door or emergency line
- One reviewer found the building locked with a padlock, suggesting possible closure
AI-generated from reviews and community data.
Karolwood Gardens Portsmouth (Formerly Known as) Province Place of Maryview is a senior living community in Portsmouth, Virginia offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 2.8 out of 5 across 6 reviews.
About Karolwood Gardens Portsmouth (Formerly Known as) Province Place of Maryview
Karolwood Gardens Portsmouth (Formerly Known as) Province Place of Maryview is a assisted living community in Portsmouth, Virginia.
Families rate Karolwood Gardens Portsmouth (Formerly Known as) Province Place of Maryview 2.8 out of 5 based on 6 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Karolwood Gardens Portsmouth (Formerly Known as) Province Place of Maryview
Assisted Living
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Karolwood Gardens Portsmouth (Formerly Known as) Province Place of Maryview
2.8overall · 6 ratings combined
2.8★ on Google (6)
Elizabeth -
Apr 2024
My father paid for a full month for my mom to stay here while she was dying. She was not given pain medications when she asked for them & she was suffering greatly from having multiple strokes & a injured leg. They let her lay their for hours until my family threw a fit for them to give her meds because she was crying. She passed about 15 minutes after she finally got her meds. She was in so much pain she could not pass peacefully because of these people that don't pay attention to their patients.<br>Another complaint is this company owes my father a refund for 28 days & he has been given the run around on a refund since February about this. I've been calling on the phone & yesterday they told me they would have a answer for me today. Today I am told the manager is out until May 1st & I have to call back then. I'm sick of being given the run around by you people. Give William Westfall back his money!! You did a stop payment on one check & told him you would issue another & still HAVE NOT done so.
Greg Beaudin
Mar 2024
Karolwood Gardens in Portsmouth has hard working, dedicated staff loving on our elderly family members day in and day out. It’s definitely hard work but you can tell they love it. From the top with Rachel you have great leadership, Joann in activities engaging the residents, Farron taking care of the building, Miranda keeping it clean, Mike putting out great food, all the way to Latoya with a smile to greet you. Definitely a great crew and a value for the money. Keep up the great work
Carrigan Duvall
Aug 2023
On Sunday I arrived here at 9am. Upon arrival and trying to be buzzed in, it looked like a ghost town. I called the emergency line on the door still no answer! I had to wait over 30 minutes for someone to finally stroll by and open the door. Absolutely ridiculous! They need to hire someone to work the front desk. It’s not fair to the residents that live here when nurses, family, friends etc. are just trying to come visit them.
Frequently Asked Questions
What types of care does Karolwood Gardens Portsmouth (Formerly Known as) Province Place of Maryview offer?
Karolwood Gardens Portsmouth (Formerly Known as) Province Place of Maryview offers Assisted Living.
Where is Karolwood Gardens Portsmouth (Formerly Known as) Province Place of Maryview located?
Karolwood Gardens Portsmouth (Formerly Known as) Province Place of Maryview is located at 1 Bon Secours Way in Portsmouth, Virginia.
What do families say about Karolwood Gardens Portsmouth (Formerly Known as) Province Place of Maryview?
Karolwood Gardens Portsmouth (formerly Province Place of Maryview) has a small handful of reviews with a wide split in experiences. One family praises the caring, hardworking staff and value for money, while others describe serious problems with medication delays, unresolved refunds, and an unattended front entrance, and one recent reviewer found the building locked up with a padlock.
How can families visit Karolwood Gardens Portsmouth (Formerly Known as) Province Place of Maryview?
Submit the Request Information form on this page to connect with Karolwood Gardens Portsmouth (Formerly Known as) Province Place of Maryview and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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